Client Services Administration Supervisor

Role Responsibilities

Reporting to the Manager, Client Services Delivery, the Client Services Administration Supervisor provides leadership and oversight to administrative operations that support client service delivery across Skilled Trades and Partnerships programs. This role ensures effective coordination of workflows, high-quality service standards, and alignment with legislation, policy, and operational priorities.

The Supervisor performs the following actions as a part of their role: 

• Supervise Administrative and Financial Operations
  Lead day-to-day administrative and financial functions to ensure efficient service delivery and alignment with business goals in a positive work environment.
  
  
• Recruitment, Onboarding, and Staff Deployment
  Participate in recruitment and onboarding while assigning work and adjusting priorities to maintain productivity and continuity during absences.
  
  
• Performance Management and Staff Development
  Set performance expectations, monitor outcomes, and support staff growth through training, coaching, and development opportunities.
  
  
• Operational Guidance and Issue Resolution
  Provide expert advice to staff and support the resolution of complex operational or client service issues in accordance with policy.
  
  
• Policy Interpretation and Compliance Monitoring
  Ensure adherence to policies and procedures by interpreting guidelines, monitoring staff work, and providing feedback on implementation.
  
  
• Human Resource Administration and Workplace Support
  Manage daily HR functions including attendance, leave, and employee relations while promoting a respectful, healthy work environment.
  
  
• Change Leadership and Team Engagement
  Lead and support change initiatives by coaching staff and fostering adaptability, resilience, and continuous improvement.
  
  
• Program Oversight and Process Improvement
  Monitor program trends, identify gaps, and contribute to committees and initiatives that enhance program effectiveness and service delivery.
  
  
• Workload Analysis and Service Optimization
  Analyze workload statistics and service metrics to develop strategies that improve productivity and operational efficiency.
  
  
• Application Processing and Systems Support
  Support program delivery by managing application processes, conducting system testing, troubleshooting  and contributing to system and process enhancements.
  
  
• Administrative Coordination and Reporting
  Coordinate administrative workflows, track projects and deliverables, and provide updates and reports to support management decision-making.
  
  
• Financial and Procurement Administration
  Process financial transactions, manage budgets and reporting, and ensure compliance with GoA financial and procurement policies.
  
  
• Information Management and IT Coordination
  Oversee records management, ensure compliance with privacy legislation, and coordinate IT access, systems support, and onboarding/offboarding processes.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking: Ensures administrative operations and service processes align with broader program goals and client service outcomes.
  
  
• Creative Problem Solving: Resolves complex administrative and client service issues using sound judgment within policy frameworks.
  
  
• Agility: Adjusts priorities and workflows in response to changing operational demands and service volumes.

Qualifications

High school diploma and four years of related experience.

Equivalency: 
Directly related experience or education considered on the basis of:  

• One year of experience for one year of education or
• One year of education for one year of experience.

Required: 

• Strong written and verbal communication skills, including preparing briefings or reports.
• Strong leadership and supervisory skills with experience in performance management, coaching and training team members.
• Ability to manage multiple priorities, workflows, and service demands in a fast-paced environment.
• Excellent problem-solving and analytical skills to address complex operational issues.

Assets: 

• Ability to interpret and apply policies, procedures, and legislation accurately.
• Experience working in a client service or program delivery environment.
• Strong collaboration and stakeholder engagement skills.
• High level of attention to detail and organizational ability.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This is one Permanent position, full-time position working 36.25 hours per week, Monday to Friday, in office.

This position is based in Edmonton. We require you to attach a Cover Letter with your application explaining your qualification and suitability for this role.

Links and information on what the GoA has to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.