Enrollments Coordinator

Role Responsibilities

Are you highly organized, client-focused, and passionate about supporting training excellence in wildfire and forest management? The Hinton Training Centre is looking for an Enrollments Coordinator to play a key role in coordinating course registrations, supporting training delivery, and ensuring clients receive timely, accurate, and professional service. This is an exciting opportunity to contribute to programs that support wildfire readiness, operational excellence, and emergency response across Alberta and beyond.

Reporting through the Hinton Training Centre, the Enrollments Coordinator serves as a primary point of contact for clients, partners, and stakeholders seeking training and facility information. This position coordinates registration requests, supports booking priorities, maintains client and course information, assists with registration policies and procedures, and helps ensure smooth front office, finance, facility, and training operations. The role is essential in supporting effective training delivery for Government of Alberta staff, wildfire and forest management partners, academic institutions, non-profit organizations, emergency response agencies, and other client groups.

Your key responsibilities include, but are not limited to:

• Coordinating training registration requests, enrollment enquiries, booking priorities, and course-related communications with internal and external clients.
• Responding to public, inter-agency, and inter-departmental requests for Hinton Training Centre site, program, and registration information.
• Developing communication schedules, key messages, and support materials to keep area contacts informed throughout the enrollment process.
• Maintaining accurate contact databases, registration records, booking information, and course documentation in alignment with information management requirements.
• Researching registration trends, training practices, and process improvements to support efficient and consistent enrollment procedures.
• Supporting the development, review, and implementation of standardized booking, registration, and client agreement processes.
• Identifying discrepancies, gaps, and opportunities for improvement between training priorities, policies, procedures, and operational needs.
• Administering registration software, supporting system improvements, assisting with business cases, and providing expertise on related departmental systems.
• Coordinating facility, instructor, equipment, accommodation, classroom, meal, and service requirements to support successful training delivery.

Role Responsibilities Continued

• Supporting front office staff through onboarding, daily guidance, cross-training, and ongoing learning related to bookings and registration processes.
• Generating reports, expense summaries, occupancy data, billing documentation, and audit materials to support financial and operational decision-making.
• Assisting with invoice processing, expense tracking, procurement requests, and finance-related activities connected to training and facility use.
• Updating internal and external website content by identifying client information needs, developing FAQs, and collaborating with training and online learning teams.
• Supporting wildfire response efforts by coordinating Hinton Training Centre services, front office coverage, and operational support during periods of heightened wildfire activity.
• Executing records management procedures and distributing updated information to Hinton Training Centre clientele as required.

Join the Hinton Training Centre and help deliver high-quality training services that support wildfire preparedness, operational readiness, and the safety of Albertans.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Drive for results:
Demonstrates accountability by taking ownership of outcomes, monitoring performance, accepting responsibility, making decisions that support the best interests of Albertans, and achieving results aligned with APS objectives.

Systems Thinking:
Demonstrates systems thinking by considering interrelationships and emerging trends, evaluating the implications of different options, focusing on long-term outcomes, and identifying potential unintended consequences to support informed decision-making.

Build Collaborative Environments:
Demonstrates collaboration by fostering open communication, leveraging the skills and knowledge of others, valuing diverse perspectives, resolving conflicts respectfully, and recognizing individual and team contributions.

Creative Problem Solving:
Demonstrates innovation and problem-solving by engaging diverse perspectives to identify root causes, improving complex systems, leveraging resources across areas, and fostering collaboration, debate, and idea generation while managing risks.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Qualifications

Education and Experience:
Two-year diploma in business administration or a related field; no experience required; or equivalent as described below.

Equivalency: 
Directly related education and experience may be considered on an equivalency basis, with one year of education considered equivalent to one year of experience, and vice versa.

Assets:
•    Experience working in a training centre, educational environment, emergency management setting, or government program area.
•    Experience with wildfire, forest management, emergency response, or operational training programs.
•    Experience supporting registration software implementation, system improvements, or software-related business cases.
•    Experience with Government of Alberta systems such as CARS, FIRES, Beanstream, CAS, or 1GX SCM.
•    Experience developing or improving registration policies, booking procedures, client agreements, or standard operating procedures.
•    Experience preparing reports, occupancy data, expense summaries, briefing notes, business cases, or audit materials.
•    Experience updating website content, FAQs, course information, or client-facing communications.
•    Experience supporting procurement, contracts, service agreements, or invoicing processes.
•    Experience onboarding, training, or supporting front office, administrative, or registration staff.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This is a full-time permanent position with 36.25 hours per week, Monday to Friday. 

Due to the unpredictable nature of wildfire activities, the incumbent may be required to work extended hours, including evenings and weekends, and must be available to travel as required to support operational needs.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
•    Positive workplace culture and work-life balance.