User Experience Designer

Role Responsibilities

Are you interested in working in a creative, user-focused design environment while growing as a User Experience Designer on a platform that serves millions of Albertans?

CPE is seeking a User Experience (UX) Designer to help shape the ongoing evolution of digital communications in government. As the Government of Alberta’s primary public-facing platform, Alberta.ca plays a central role in communicating and delivering programs, policies, and services to Albertans.

Working with stakeholders across CPE and the broader Government of Alberta, the UX Designer will identify complex usability challenges and use qualitative research methods to deliver high-quality, user-centred design solutions.

Responsibilities:

Strategic User Experience Research and Consultation

• Completes research and analysis requirements to arrive at evidence-based decisions for design concepts.
• Leads the planning and execution of comprehensive user research and analysis using a multitude of UX methods to inform evidence-based design decisions.

Production of Design Artifacts

• Translate user feedback and research findings into well-designed high-fidelity mock-ups.
• Build design files and documentation that can be easily understood by the Front-End Designer and downstream Full Stack Developers.
• Produce mock-ups and prototypes of various levels of fidelity in order to communicate production specifications and business requirements.

Oversight of Design Artifacts and Documentation

• Utilizes existing UX design processes, standards, and best practices to improve the usability of design artifacts and components on Alberta.ca.
• Establishes and monitors key performance indicators (KPIs) to measure the effectiveness of UX initiatives and team performance.
  
  

Operations

• Continuously improve and explore new process ideas to further the efficiency, innovation and productivity within the Research, Analysis and Digital Experience (RADX) team in CPE.
• Works with RADX teammates in preparation for and execution of stakeholder meetings, acting the primary point of contact for the clients once the project is established.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Systems Thinking: Takes a long-term view towards the organization's objectives. Anticipates outcomes and potential impacts of design decisions and seeks broad stakeholder perspectives. Works to ensure team actions and plans are aligned with APS values and enterprise goals.

Develop Networks: Leverages relationships to build input and perspective. Looks broadly to engage stakeholders and is open to diverse perspectives to achieve long-term goals. Actively seeks input from partners and maintains stakeholder relationships to foster collaboration.

Creative Problem Solving: Focuses on continuous improvement and increasing the breadth of insight. Asks critical questions to deconstruct complex problems and guides the team in exploring innovative work methods and solutions. Collects a breadth of data and perspectives to make strategic choices.

Agility: Identifies and manages required change and the associated risks. Identifies alternative approaches and supports the team in navigating change. Anticipates obstacles, stays focused on goals, and makes decisions in uncertain situations.

Qualifications

Minimum Recruitment Standards

•  A related university degree in design or related field plus 2 years progressively responsible related experience in design and research; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of: 

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

For application consideration, you must attach a cover letter outlining your qualification and suitability for this role. Please clearly demonstrate how your experience aligns with this position.

Assets:

• Understand UX and web design best practices and their application to complex challenges within a wide-reaching organization environment.
• Expert knowledge of UX principles, methodologies, and best practices across the entire design lifecycle (research, analysis, ideation, design, and validation).
• Advanced skills in qualitative and quantitative research methods, including usability testing, surveys, interviews, and analytics, as well as knowledge of research ethics.
• Excellent facilitation and consulting skills, with the ability to lead workshops, build consensus, and manage complex stakeholder relationships.
• Strong project management and organizational skills with the ability to manage multiple projects, prioritize tasks, and work directly with others.
• In-depth knowledge of relevant technologies, multi-channel and multi-device experiences, accessibility standards (WCAG), and their impact on design.
• Demonstrated ability to think strategically and align team activities with broader organizational objectives.
• Exceptional communication (verbal and written), presentation, and interpersonal skills, including conflict resolution.
• Proficiency with industry-standard design and prototyping tools (e.g., Figma, Adobe Creative Suite).

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

This posting is for one (1) permanent full-time position.
Hour of Work: 36.25 hours/week, Monday – Friday in office
Location: Edmonton, Alberta

A cover letter that demonstrates how your education and work experience makes you the ideal candidate for the job is required.

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

In your resume, please include dates (including months and years) associated with all education and work experience. Please also indicate whether your work experience was part-time or full-time. For example: January 15, 2006 - June 25, 2009: Executive Director of Job Title (Full time).

Final candidates may be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.