Land Agents Licensing Coordinator

Role Responsibilities

Reporting to the Manager, Land Agents Licensing, the Land Agents Licensing Coordinator provides administrative and operational support for licensing processes under the Land Agents Licensing Act. This position plays a key role in reviewing applications, coordinating licensing examinations, maintaining records and financial processes, and responding to inquiries from land agents, applicants, and the public.

The Land Agents Licensing Coordinator plays a key role in administering licensing processes that directly support the protection of landowners and the public interest. Reporting to the Manager, Land Agents Licensing, the position oversees application workflows, evaluates submissions, coordinates stakeholder inquiries, and ensures regulatory requirements are consistently upheld.

This role offers an opportunity to contribute to a high impact regulatory program while working in a collaborative, service oriented environment.

The responsibilities for the role are listed as below:

• Administers licensing processes by reviewing applications, verifying documentation, and navigating complex payment and database systems to ensure accuracy and compliance.
• Evaluates forms, honoraria, and expense claims, identifying inconsistencies and following up with applicants or stakeholders when required.
• Responds to stakeholder inquiries and provides clear guidance to support positive internal and external relationships.
• Coordinates the flow of information across the program to ensure individuals and groups receive timely and accurate updates.
• Maintains records and documentation in accordance with regulatory, administrative, and organizational requirements.
• Identifies opportunities to improve administrative processes and contributes ideas that support program efficiency.
• Supports problem‑solving by working through complex system issues and evaluating application‑related information.
• Builds collaborative relationships with stakeholders, ensuring communication remains professional, respectful, and consistent.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Creative Problem Solving: Considers issues from multiple angles and adapts existing approaches to resolve administrative and system related challenges effectively.
• Drive for Results: Prioritizes tasks and focuses on delivering accurate, timely outcomes while identifying opportunities for improvement.
• Build Collaborative: Environments: Encourages open communication and supports positive working relationships to maintain a cooperative and respectful environment.
• Develop Networks: Builds and maintains effective relationships with internal and external stakeholders to ensure timely, clear, and consistent information flow.
• Systems Thinking: Recognizes how decisions and tasks influence broader organizational outcomes and considers impacts on clients, partners, and the public.

Qualifications

High school diploma and elated administrative or program support experience.

Equivalency: Directly related experience or education considered on the basis of:

• one year of experience for one year of education or
• one year of education for one year of experience.

Assets:

• Knowledge of Government of Alberta administrative policies and procedures.
• Familiarity with legislation, policies, and regulatory processes.
• Strong organizational and communication skills.
• Ability to prioritize competing tasks and work independently.
• Strong customer service skills when interacting with internal and external stakeholders.
• Proficiency with Microsoft Office and administrative systems.
• Experience with SharePoint and database systems is considered an asset.
• Knowledge of SPIN2 or internal payment systems is an asset.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This is one (1) Temporary full-time position up to 6 months, working 36.25 hours per week, Monday to Friday.

This position is based in Edmonton. We require you to attach a Cover Letter with your application explaining your qualifications and suitability for this role.

This competition may be used to fill future vacancies across the Government of Alberta at the same or lower classification depending on operational requirements.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.