Director, Clinical Support and Director, Registration Services

Role Responsibilities

The PSB Division is seeking experienced and strategic leaders to fill two Director positions: Director, Clinical Support and Director, Registration Services. These roles offer the opportunity to lead complex initiatives, influence provincial policy and service delivery, build strong stakeholder relationships, and contribute to a sustainable, high-performing health system that serves Albertans now and into the future.

Director, Clinical Support
Key Responsibilities:

•    Provide strategic leadership for provincial clinical support programs, including laboratory and diagnostic imaging policy, planning, and performance oversight.
•    Lead the development, implementation, and evaluation of policies, strategies, and initiatives that enhance quality, access, and outcomes across the health system.
•    Lead cross-Ministry and cross-sector initiatives and foster integration across the diagnostic imaging and laboratory services continuum to improve appropriateness, coordination, and patient outcomes.
•    Collaborate with the Ministry of Hospital and Surgical Service, Acute Care Alberta, Primary Care Alberta, Alberta Health Services, Covenant Health, regulatory colleges, and other health system partners to advance provincial priorities and improve service delivery.
•    Oversee performance measurement, reporting, and continuous improvement initiatives to support evidence-based decision-making and accountability.
•    Build and maintain strong stakeholder relationships while leading complex issues management, planning, and change initiatives within Alberta’s heath system. 
•    Champion innovation, and modernization transformation initiatives to improve patient access, service integration, and operational efficiency.

Director, Registration Services
Key Responsibilities:

•    Provide strategic leadership for the administration and continuous improvement of the Alberta Health Care Insurance Plan (AHCIP) registration program and services.
•    Lead the development, implementation, and evaluation of operational policies, procedures, and legislative initiatives that support program integrity and service excellence.
•    Oversee agreements, contracts, and partnerships with external stakeholders, ensuring compliance with legislative, privacy, and data-sharing requirements.
•    Build strong relationships with government ministries, service providers, and stakeholders to advance strategic priorities and improve service delivery.
•    Lead business transformation and system modernization initiatives to improve program delivery, operational effectiveness, and client service.

The job descriptions are provided for further details on this position:
Director, Clinical Support
Director, Registration Services

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

•    Build Collaborative Environments: Build inclusive, high-performing teams and foster collaboration among diverse stakeholders to achieve shared outcomes.
•    Develop Networks: Establishes and maintains strategic relationships across government, the health sector, and external organizations to advance ministry priorities.
•    Systems Thinking: Considers the broader impact of decisions and integrates organizational priorities, risks, and stakeholder perspectives into planning and decision-making.
•    Creative Problem Solving: Analyzes complex issues, develops innovative solutions, and balances strategic objectives with operational realities.
•    Agility: Adapts quickly to changing priorities and emerging issues while leading teams through change and continuous improvement.

Qualifications

University graduation in a related field (Public Administration, Medicine, Social Science, Medical Laboratory Science, Business or Public Health) supplemented by seven years of progressively responsible experience. Related experience or education may be considered as an equivalency on a one for one basis.

Assets: 
-    Experience leading policy, program, and/or operational initiatives in a health care, health insurance, or public sector environment.
-    Knowledge of Alberta’s health system, legislation, privacy requirements, and stakeholder landscape.
-    Experience with business transformation, change management, data governance, and performance measurement.
-    Demonstrated ability to build partnerships, influence decision-making, and lead complex stakeholder engagement processes. 
-    Government experience and/or a master’s degree in a related field are considered assets.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Hours of work are 08:15 a.m. to 4:30 p.m., Monday to Friday.

This competition will be used to fill two (2) full-time permanent Director positions, working 36.25 hours per week, located in downtown Edmonton.

If a security screening is required;
•    Final candidates will be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what we have to offer:
•    Working for the Alberta Public Service 
•    Management Employee Pension Plan (MEPP)
•    Alberta Public Service Benefit Information
•    Professional learning and development
•    Research Alberta Public Service Careers tool 
•    Positive workplace culture and work-life balance.