Business Services Analyst

Role Responsibilities

Are you an analytical and detail-oriented professional who enjoys connecting policy, operations, and strategy to drive real impact? Do you want to help strengthen the systems and decisions that keep public service running effectively? If so, we want to hear from you.Do you want to help strengthen the systems and decisions that keep public service running effectively? If so, we want to hear from you.

As a Business Services Analyst, you will play a key role in supporting the Public Service Commission (PSC) to meet its legislative and operational requirements. Your work will directly enable transparency, accountability, and resilience across the Alberta Public Service (APS).
From leading Access to Information processes to supporting emergency management and corporate reviews, you will operate at the intersection of policy, operations, and strategic analysis supporting leaders and teams to make informed decisions that impact all Albertans.

What you’ll do
Lead Access to Information (POPA) Coordination and Compliance

• Coordinate and manage Access to Information (ATI) requests in collaboration with Service Alberta.
• Oversee records searches, review disclosure packages, and ensure alignment with ATI requirements.
• Act as a key liaison between PSC and the ATI Office, providing advice to decision-makers.
• Develop policies, tools, and training to support consistent, compliant handling of HR records.
• Support reviews and inquiries from the Office of the Information and Privacy Commissioner.

Support Emergency Management and Organizational Resilience

• Serve as the alternate Business Continuity Officer (BCO) and Consequence Management Officer (CMO).
• Support development, maintenance, and promotion of Business Continuity and Consequence Management Plans.
• Participate in provincial planning exercises and support incident response activities.
• Provide advice to internal stakeholders and contribute to cross-government emergency management initiatives.

Lead Corporate Memberships Review and Strategic Analysis

• Conduct annual reviews of corporate memberships and subscriptions for the APS.
• Research, analyze, and develop recommendations to support senior leadership decision-making.
• Lead vendor negotiations to ensure cost-effectiveness and value optimization.
• Coordinate with procurement to implement and manage memberships.

Support Corporate Reviews, Audits, and Compliance

• Collaborate with Corporate Internal Audit Services (Treasury Board and Finance) to support audits.
• Lead stakeholder engagement and coordinate input across program areas.
• Implement audit recommendations to improve efficiency, accountability, and compliance.
• Support full audit lifecycle activities and reporting requirements.

Role Responsibilities Continued

Contribute to Corporate Projects and Continuous Improvement

• Support projects such as HR records management planning and policy development.
• Ensure alignment with legislation (ATI, Records Management Regulation, GEMR).
• Conduct research, analyze data, and develop briefing materials, reports, and recommendations.
• Support departmental initiatives that enhance consistency and standardization.

What you’ll bring
You are a collaborative and analytical professional who thrives in complex environments and is motivated by improving systems that support public service delivery.

• Strong research and analytical skills, with the ability to synthesize complex information into clear recommendations.
• Advanced writing skills, including briefing notes, reports, and executive summaries.
• Strong project management and organizational skills, with the ability to manage competing priorities.
• Excellent stakeholder engagement and facilitation skills across diverse groups.
• Ability to navigate complex, sensitive environments with discretion, sound judgment, and professionalism.
• Ability to build relationships and influence outcomes in a multi-stakeholder environment.
• Strong communication skills tailored to different audiences (operational to executive).
• Conflict resolution and negotiation skills.
• Ability to remain organized, adaptable, and effective in a fast-paced environment.
• Commitment to high-quality client service and continuous improvement.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

This role requires:

• Systems Thinking: Takes holistic long-term view of challenges and opportunities.
• Creative Problem Solving: Engages perspective to seek root causes.
• Agility: Identifies alternative approaches and supports others to do the same.
• Building Collaborative Environments: Encourages broad thinking on projects, and works to eliminate barriers to progress.
• Drive for Results: Uses variety of resources to monitor own performance standards.

Qualifications

Minimum Recruitment Standards: University graduation in Business Administration, Public Administration, Information Technology, Business Analytics or a related field; no experience required.

Equivalency: Related education and experience are considered on the basis of:

• A two-year Diploma plus two years related experience.
• A one-year certificate with three years related experience.

Asset: Familiarity with Access to Information (ATI) process and requests.

A cover letter that details how your education and work experience makes you the ideal candidate for the job is required.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Location: Edmonton

This competition may be used to fill future vacancies at the same or lower classification.

Hours of work: 36.25 hours per week.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.