Visitor Services Supervisor

Role Responsibilities

Do you have an outgoing, friendly personality that enjoys working with public in a team atmosphere? Come join our team at Writing-on-Stone/Áísínai’pi, a UNESCO World Heritage Site in Southern Alberta.

The Visitor Services Supervisor (VSS) is one of the key leadership positions at the park.  Highlights of role and responsibilities include: 

• Recruitment, supervision, leadership and mentorship of seasonal staff and volunteers to ensure program objectives and supervisory requirements are met.
• Ability to provide safe, enjoyable, and engaging experiences to park visitors and guided by policies and procedures and applicable provisions of the Provincial Parks Act to ensure customer service standards are met at the visitor service facilities under the position’s oversight including campground check-in booth, camp store and park visitor centre.
• Overseeing the field-level provision of campground reservation/ registration services in order to provide park visitors with an efficient and friendly campground check-in experience.
• Conducting and overseeing retail operations at Writing-on-Stone Provincial Park by developing operational plans including pricing structure, selecting vendors, determining inventory type and quantity, and facility operating hours for the Visitor Centre and campground store.
• Administrative functions relating to the Visitor Services & Park Operations programs including revenue processing, coordinating purchasing and orders of brochures, maps, office supplies and other materials.
• Working with the Visitor Experience Team Lead to prepare marketing materials to support the promotion of Writing-on-Stone Provincial Parks’ programs and services.
• Collaborating with the park team to deliver high-value services to visitors to Áísínai’pi.
• Provide housing coordination, for seasonal staff housing services located at the park, ensuring assignments check-ins and overall management of the operations are handled according to policy.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Build Collaborative Environments: You have the ability to form strong and effective working relationships with immediate co-workers and other Alberta Parks staff.
• Drive for Results: You have the ability to train, supervise and motivate staff to build a strong working team.
• Agility: You have the ability to anticipate and deal with a wide variety of staffing issues, operational concerns and program delivery initiatives and be able to adapt and flex with change at any stage in work planning and delivery.
• Creative Problem Solving: You have the ability to creatively problem solve and make recommendations to management or help staff create solutions to front-line operations. 

Qualifications

Candidates must meet one of the following criteria:

• Education: University graduation in a related discipline such as Business, Recreation, Tourism, etc.
  OR
• Equivalency: Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education. 

Additional requirements: 

• Strong written and verbal communication skills to clearly communicate with the public, staff and managers.
• Computer literacy, including strong working knowledge with the Microsoft Office Suite and website updates; can utilize technological innovation to enhance efficiency and service delivery.
• Team building skills and teamwork mentality to work with a small local team as well as the broader provincial Visitor Services network.
• Ability to troubleshoot software and hardware especially related to Visitor Centre displays.
• Knowledge of the retail industry.
• Supervisory experience with the ability to motivate, support and correct staff in a demanding work environment.
• Ability to effectively deescalate customer complaints to promote positive visitor outcomes at a supervisory level.
• Working knowledge of accounting tasks and an understanding of financial administration.
• Valid Standard First Aid & CPR Level C certification.
• Valid WHMIS 2015 Certificate.
• A Valid Class 5 Driver’s License (or equivalent).
• 3-year Driver’s Abstract. 
• Criminal Record Check. 

Assets: 

• At least 2 years of directly related experience.
• Excellent customer service, communication, and presentation skills.
• Understanding of Alberta Parks’ responsibilities, mandate, organizational structure, and program goals.
• Knowledge of tourism industry and ability to market and promote Alberta Parks. 
• Knowledge and appreciation of Niitsítapii (Blackfoot) culture and protocols.
• Experience and knowledge of business planning, strategic planning, project planning and management.
• Experience with contract management.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Onsite staff housing is available for rent, for individuals or for a family. There is no public transportation in the area, reliable transportation is a necessity.

In the summer season, the successful candidate is required to work shift work to cover weekends and evenings.

Instructions for your Resume:

• Include date ranges (month and year) associated with all education and work experience – we are unable to assess resumes without this information. 
• Indicate whether your work experience was casual, part-time (PT) or full-time (FT).
• Example: Camp Counsellor: Jan 2016 – June 2019 (PT, 3 eight-hour shifts per week). 

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive 
• Positive workplace culture and work-life balance.
• Mentorship Programs.

Resources for applicants:

• https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx
• https://www.alberta.ca/alberta-public-service-hiring-process.aspx
• https://alis.alberta.ca/look-for-work/