Information Officer

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Posting Date: Sep 10, 2023

Location: Various, AB

Company: Government of Alberta

Job Information

Job Title: Information Officer

Job Requisition ID: 36845

Ministry: Forestry, Parks and Tourism

Location: Various

Full or Part-Time: Full Time

Hours of Work: 40 hours per week

Regular/Temporary: Temporary - Wage

Scope: Seasonal Wage Opportunity - Open

Closing Date: Open until suitable Candidate found

Classification: Administrative Support 2

About Us

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx

We support Albertans in being proud stewards of air, land, water, and biodiversity by leading the work required for the desired environmental outcomes and sustainable development of natural resources.

Athabasca District includes Long Lake Provincial Park, Cross Lake Provincial Park and North Buck Lake Provincial Recreation Area.

Cold Lake District includes Cold Lake Provincial Park, French Bay Provincial Recreation Area, English Bay Provincial Recreation Area, Moose Lake Provincial Park, Franchere Bay Provincial Recreation Area, Garner Lake Provincial Park, Whitney Lakes Provincial Park and Kehiwin Provincial Recreation Area.

The Athabasca and Cold Lake districts are looking to fill Information Officer positions for the following parks:

Long Lake Provincial Park
Cross Lake Provincial Park
Cold Lake Provincial Park
Whitney Lakes Provincial Park (Ross Lake Campground)

For more information about the Ministry of Forestry, Parks and Tourism, please visit our website at: https://www.alberta.ca/forestry-parks-and-tourism.aspx.

Role

Are you looking for an opportunity to engage with Albertans as they enjoy our beautiful parks during the Summer? Then please consider this position with Forestry, Parks and Tourism!

Information Officers are the first point of contact for visitors to Provincial Park campgrounds. Their role in the permit booth is to register campers and create a positive experience for visitors by providing useful and timely information around park activities, rules and regulations, and nearby amenities.

Your responsibilities include but are not limited to:

Administrative Duties

Learning and adhering to all pertinent policies, procedures and protocols including campground rules and regulations and GOA directives.
Responding to in-person and telephone requests for information on area amenities and recreational activities within the Park.
Advising public of various rules, policies and regulations that apply within a Provincial Park
Staying up-to-date on relevant activities, opportunities, and conditions (trails, water, fishing, etc.) to provide to the public.
Learning emergency protocols to provide support to visitors and staff in an emergency situation

Booth Operations

Using Reserve Alberta Parks (RAP) software and functions to register campers, update visitor information, and process payments or refunds using the system.
Utilizing ASPIRA software and functions to operate cash register and point of sale machine.
Performing opening and closing tasks, ensuring booth locations are kept clean, organized, secure, and safe at all times.
Facilitating retail sales of product and services which include: firewood, concession items, ice and ice cream (where applicable)
May include others duties as assigned by supervisor

Customer Service & Communication

Providing exceptional customer service as the first point of contact for day users and overnight campers
Receiving and appropriately deal with public comments and complaints
Gaining familiarity with the natural history of the area to answer inquiries from visitors

Please note: This is a seasonal wage opportunity starting at the beginning of May with an anticipated end date of the September long weekend.

There are up to 2 positions available at each of Long Lake, Cold Lake, Cross Lake and Whitney Lake.

Qualifications

Requirements:

High School Diploma

Equivalencies will be considered on the basis of 1 year of experience for 1 year of education.

Additional Requirements:

A Valid Class 5 Driver’s License or equivalent
Availability to work evenings, weekends and holidays

Assets:

Valid First Aid / CPR-C certificate
Valid Driver’s Abstract
Defensive Driving Certificate
Strong customer service skills
Experience with point of sales machines and cash handling.
Knowledge of Alberta Parks and direct experience with Reserve.Alberta.Parks.ca
Familiarity with campground operations, park regulations, campground etiquette and surrounding Park amenities.
English language proficiency
Ability to work both independently and in a team setting.

The successful candidates will be asked to provide a Criminal Record Check.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/assets/documents/psc-alberta-public-service-competency-model.pdf.

Agility – Ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.

Build Collaborative Environments – Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.

Creative Problem Solving – Ability to assess options and implications in new ways to achieve outcomes and solutions.

Drive for Results – Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.

Systems Thinking – The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems Thinking allows us to keep broader impacts and connections in mind.

Salary

$19.64 – $23.90 per hour

Shift Differential Premiums are available at the following rates:
$3.25/hour weekend premium
$2.75/hour evening premium

Wage employees receive 11.2% in addition to regular wage earnings in lieu of benefits and vacation leave.

5.2 percent of regular wage earnings instead of paid holidays
6 percent of regular wage earnings instead of annual vacation pay

Notes

Hours of Work: 40 hours per week. Days of the week will be dependent on placement, and staff are required to work evenings, weekends and holidays throughout the summer

This is a seasonal wage opportunity starting at the beginning of May with an anticipated end date of the September long weekend.

There are up to 2 positions available at each of Long Lake, Cold Lake, Cross Lake and Whitney Lake.

Other Notes:

Accommodations may be available within the park
Final candidates will be required to undergo a security screening and provide a current criminal record check.
Training will be provided to successful candidates

In your application, please a include cover letter detailing your interest in the position, and role related experience. In your resume include dates (including months and years) associated with all education and work experience.

How To Apply

Click on the “Apply Now” button.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/navigating-online-jobs-application.aspx to learn more about creating a candidate profile and other tips for the Government of Alberta’s online application system.

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system, click here to access the main log in page where you are able to ‘Create an account’, reset your password (‘Forgot your password’) or ‘Sign In’ should you already have an account.

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at https://www.alberta.ca/alberta-public-service-jobs.aspx.

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Resources for applicants:

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) https://www.alberta.ca/iqas-overview.aspx. Applicants are encouraged to include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Dianna Sidon at Dianna.Sidon@gov.ab.ca

If this competition is closed as per the closing date noted above, please continue to check http://www.jobs.alberta.ca for a listing of current career opportunities with the Government of Alberta.