Administrative Support (AS3 - AS4, Multiple Locations)

Role Responsibilities

Are you tired of sending out job applications day and night and getting nothing but radio silence? We have good news for you! When you apply to our Administrative Talent Pool you are applying for multiple positions all at once! Whether you are an aspiring Administrative Professional or Administrative Guru looking for a new and exciting opportunity to show off your administrative expertise, we want you!
 

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join our Talent Pool and launch your career with the Government of Alberta (GOA)! We are looking for team players who can think and work independently as well as support team members doing a variety of duties, while adhering to policies, procedures and processes. In addition, you will exercise your proficiency in Microsoft Office Suite, to ensure the day-to-day admin duties are carried out smoothly. 
 

Your strong attention to detail and accuracy will help you prepare correspondence and a variety of documents. Your exceptional relationship building skills will help you provide customer service to both internal and external stakeholders. Your desire to excel and achieve results will make you an asset to any team. In addition, excellent communication skills dealing with individuals in person, over the phone, virtually and in a variety of written formats (e-mail, letters, etc.) will help you be effective in any administrative support role. Your organizational and prioritization skills will assist you in meeting deadlines while producing quality work that will lead to your success.

Role Responsibilities

Our administrative positions provide support to a wide range of operations within the GOA. The responsibilities assigned to a role may be focused on one type of work or may be a combination from various administrative support categories in the following areas:
 

Program Support - As a first point of contact for the public on the phone, via email or in person, program support roles explain the requirements, processes and benefits of a program.
Managing highly sensitive office correspondence, including emails, fax, paper and electronic documents. Manages records, maintains scheduling calendars, and orders office supplies.
Examples:
•    Contract and Grant Administrator
•    AISH Application Assessor
•    Licensing Assistant
•    Children’s Services Administrative Support
•    Employment, Training, and Financial Administrative Support
 

Office and Administrative Support - Office and administrative support drafts and formats office correspondence, including emails, manages records, maintains manager calendars, and orders office supplies.
Examples:
•    Office Administrator
•    Receptionist
•    Records Technician

Financial Support - Supports finance teams to ensure completion of financial documents in the areas of expenditures, reconciliation and petty cash, as well as reviewing transactions for accuracy and completeness.
Examples:
•    Accounts Payable/Accounts Receivable Administrator
•    Revenue Administrator
•    Payments Clerk

Call Centre Support - This position provides information and handles public inquiries regarding major government announcements, public consultation initiatives or major incidents such as a natural disaster or pandemic.
Examples:
•    Information Officer

Legal Support - Ensures completion and compliance within applicable legislation, regulation and policy, and provides a range of services support to Crown prosecutors, Court of King's Bench, criminal justice and corrections systems and staff.
Examples:
•    Litigation Assistant
•    Disclosure Clerk
•    Case Aide

Human Resource Support - Positions are responsible for scheduling, preparing and distributing hearing packages, timely data entry into the Customer Relations Management system. Also focuses on tracking/reporting, coordination, process implementation and administration.
Examples:
•    Labour Relations Hearing Coordinator
•    Labour Relations Applications Process Clerk
•    Labour Relations Correspondence Process Clerk
•    HR Portfolio Administrative Assistant
 

Social Services Support - Positions provide support to front-line services for programs that support seniors, children/youth, and vulnerable populations. These positions are responsible for responding to inquiries from stakeholders and the public, redirecting them to the appropriate government offices and resources, managing forms and records with highly sensitive information in accordance with FOIP, and reviewing various financial transactions. 
Examples: 
•    Children’s Services Administrative Support
•    AISH Application Assessor

Qualifications

•    Administrative Support 3 - High School diploma plus a minimum of one year of related administrative experience
•    Administrative Support 4 - High School diploma plus a minimum of two years of related administrative experience
•    Legally entitled to work in Canada
•    Minimum of one year of work experience using Microsoft Office products (Outlook, Excel, Word, PowerPoint)
Equivalencies will be considered based on 1 year of experience for 1 year of education or 1 year of education for 1 year of experience
 

Application Requirements:
As part of the application process, you are required to:
•    Answer pre-screening questions
•    Upload your resume
•    Upload your cover letter
In your cover letter, please include any specific preferences in positions, work location, Ministry, or position category in addition to outlining how you feel your experience and qualifications meet the requirements we are looking for. Your cover letter may be used to assess your written communication skills. 
 

Failure to provide or complete the above requirements may result in your application not being considered.
 

Application Process: 
The Administrative Talent Pool process includes the following steps: application, interview and referral. 
 

Please note communication from this competition will be done via email. Please provide an email address and ensure you are checking your email (including junk mail) regularly for messages citing competition #53019.

Notes

What we offer:
•    Comprehensive benefits plan: https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Public Service Pension plan: http://www.pspp.ca
•    Leadership and Mentorship Programs
•    Professional Learning and Development
•    Positive workplace culture and work-life balance
•    A commitment for a safe and healthy workplace
•    Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreements
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca

Some positions may require a security check. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
 

Standard work hours are 36.25 hours per week; some positions may work 40 hours per week.