Booth Supervisor

Job Information

Job Title: Booth Supervisor

Job Requisition ID: 37609

Ministry: Forestry, Parks and Tourism

Location: ​​​​​​​South Region – Brooks Area – Kinbrook Island and Tillebrook Provincial Parks

Full or Part-Time: ​​​​​​​Full Time

Hours of Work: 40 hours per week

Regular/Temporary: ​​​​​​​Wage, Temporary

Scope: ​​​​​​​Open

Closing Date: ​​​​​​​Open until suitable candidate found

Classification: ​​​​​​​Administrative Support 3 (AS3)

About Us

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat, and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

For more information on Park locations visit: https://albertaparks.ca/.

Kinbrook Island Provincial Park is a very popular destination for camping and outdoor recreation. The lake, beach area, surrounding marshes and large campground provide many outdoor activities such as boating, swimming, sunbathing, fishing, hiking, bird watching and more. 

Tillebrook Provincial Park is an oasis on the prairie and is a popular campground for locals, avid bird watchers and those that love a beautiful prairie sunset.

Role

Do you have a passion for engaging customers and providing professional, informative, and diplomatic service to visitors that come to our Southern Alberta Parks?  Are you looking for a unique summer employment experience?  If your skills and experience is related to the following role description, apply today!

Campground Booth Supervisors work alongside and oversee the staff, volunteers, and day-to-day operations in Provincial Park campground booths and stores. At the core of this role, Campground Booth Supervisors are exceptional Information Officers/Booth Attendants, while at the same time, work alongside front-line staff and perform the same duties. 

Administrative and Supervisory duties require the ability to: 

• Complete daily cash-outs and accurately enter data into Excel workbooks
• Review and reconcile camping revenue for all Information Officers/Booth Attendants before submission deadlines
• Manage retail sales, orders, inventory, invoices and track expenditures 
• Create reports, information posters, and promotional materials using Microsoft Word, Publisher, and Excel
• Ensure Information Officers/Booth Attendants receive appropriate training for all booth operations, information services, the reservation system, till and POS operations, and Government of Alberta (GoA) processes
• Ensure that Occupational Health and Safety (OH&S) training materials are up to date and that staff are fully trained in all available OH&S procedures and information
• Ensure that the campground booth is clean, organized, and a pleasant atmosphere for visitors
• Coordinate day-to-day tasks of the team and oversee schedule changes
• Effectively manage a successful team environment, incorporate team building activities, and create a positive, inclusive work environment
• Effectively manage quality staff performance, including regular staff performance evaluations
• Liaise with local Visitor Information Centres and community groups to ensure availability of promotional and tourism materials 

In addition to being the Supervisor, you will assist your assigned staff with Campground Booth and in-person Information Services.  Duties include the ability to: 

• Provide exceptional customer service as the first point of contact for day users and overnight campers
• Understand reserve.albertaparks.ca functions to register campers, update visitor information, and process payments or refunds
• Daily opening tasks, closing tasks and ensuring location is open to the public during scheduled hours of operation; operate cash register and point of sales systems, balance cash outs
• Participate in all required booth operations, including camper compliance, shower coin collection, group unit counts, and daily cleaning
• Learn emergency protocols to provide support to visitors and staff in emergency situations
• Respond to in-person and telephone/email requests for information on area amenities and recreational activities; respond to customer concerns 

Qualifications

Education and Experience:

• High school diploma and one year of related experience 
• Preference for customer service, retail, cash-handling and /or administration experience

Additional Requirements: 

• Access to reliable transportation to and from place of work
• Valid Class 5 Driver’s License or equivalent
• Recent Defensive Driving course and Driver’s abstract with less than 8 demerits (less than 4 for GDL) is required upon commencement
• Recognized Current Standard First Aid and CPR Level "C"/AED Certificate is required upon commencement
• Criminal Record Check may be required prior to commencement
• Excellent working knowledge and experience using Microsoft Office Suite products 
• Current WHMIS Certificate is required upon commencement
• Excellent interpersonal skills including the ability to manage and diffuse conflict situations  
• Ability to positively work in an intense and demanding environment, which includes working outside in a variety of weather conditions, including extreme heat
• The physical ability to walk and stand for long periods of time and occasionally lift moderately heavy items (firewood bundles, inventory, etc.)
• Cash handling, managing Point Of Sales Systems and revenue workbooks experience

Assets  

• Supervisory and leadership experience including completion of performance reviews, leading a team, team building, and providing training and mentorship to staff
• IT experience including hardware installations (printers, etc.) trouble shooting issues with printers, WIFI, connectivity, etc.
• Experience with Reserve.AlbertaParks.ca
• Knowledge of Kinbrook Island Provincial Park andTillebrook Provincial Park tourism opportunities and local area and services

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. 

This link will assist you with understanding competencies: https://www.alberta.ca/assets/documents/psc-alberta-public-service-competency-model.pdf.

Agility – Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs and to be able to think creatively while working in a changing work environment.

Drive for Results – This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services.

Develop Self and Others – By actively learning about the needs of park visitors, reflecting on public interactions to identify areas of improvement and creating a shared learning environment, you will lead the delivery of top-notch customer service.

Build Collaborative Environments – By promoting collaboration and commitment, encourage broad thinking on projects, you will promote team work to work together to eliminate barriers to progress, and facilitate open and respectful dialogue.

Systems Thinking – This position is one component of a larger work environment that includes other program areas. Tt is important to understand how the position contributes to achieving broader Forestry, Parks and Tourism goals.

Creative Problem Solving – Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions. Using a wide range of communication techniques, you will be able to promptly and professionally address or problem-solve issues. 

Salary

Based on a 40 hour work week, salary will be $21.62 - $26.42 per hour

Shift premiums include: 

• $3.25 per hour for  weekends and holidays
• $2.75 per hour for evenings 

Wage employees receive 11.2% in addition to regular wage earnings in lieu of benefits and vacation leave.

• 5.2 percent of regular wage earnings instead of paid holidays
• 6 percent of regular wage earnings instead of annual vacation pay

Notes

Terms of Employment

• Fulfill seasonal contract (anticipated April – September/October)
• Based on a work week of up to 40 hours working 8 hour days
• Evening and weekend work will be required; premium is paid for these shift
• Adherence to Alberta Parks Uniform Policy
• Positions may require some outdoor work in a variety of weather conditions, including working in the extreme heat on hot summer days
• Training sessions at the beginning of employment are mandatory

Additional Notes: 

• Interviews are anticipated to take place in February
• Those selected for an interview will need to supply three work related references at time of interview
• Shared rental accommodation may be available, depending on Park location

 
In your resume:

• Include date ranges (month and year) associated with all education and work experience
• Indicate whether your work experience was casual, part-time (PT) or full-time (FT) 
• Example:  Legal Assistant: Jan 2016 – June 2019 (PT 3 eight hour shifts per week

How To Apply

Click on the “Apply Now” button.  

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/navigating-online-jobs-application.aspx to learn more about creating a candidate profile and other tips for the Government of Alberta’s online application system. 

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system, click here to access the main log in page where you are able to ‘Create an account’, reset your password (‘Forgot your password’) or ‘Sign In’ should you already have an account. 

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant. 

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at https://www.alberta.ca/alberta-public-service-jobs.aspx.

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.  

Resources for applicants:

• https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx 
• https://www.alberta.ca/alberta-public-service-hiring-process.aspx
• https://alis.alberta.ca/look-for-work/

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) https://www.alberta.ca/iqas-overview.aspx. Applicants are encouraged to include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Dianna Sidon at Dianna.Sidon@gov.ab.ca. 

If this competition is closed as per the closing date noted above, please continue to check http://www.jobs.alberta.ca for a listing of current career opportunities with the Government of Alberta.