Business Relationship Coordinator

Role Responsibilities

Are you passionate about the safety of Albertans? The Alberta First Responders Radio Communications System (AFRRCS) is looking for a creative, people-oriented individual with outstanding communication skills to onboard and assist user agencies as they migrate onto the system or have technical questions. 

Business Relationship Coordinators are the main contact between AFRRCS and the user agencies. The BRC's are continually noting if there are opportunities to enhance, modify or change the way in which services are provide, in order to better serve the user agencies. This includes identifying risks, issues and trends and then working closely with the AFRRCS Technical Advisor, Business Analyst as well as the AFRRCS Leadership team to ensure the ongoing success of AFRRCS.

You will be responsible for:

• Liaise with existing Agencies, which involves regularly traveling to user agencies throughout Alberta
• Coordinate the on-boarding of new user agencies
• Developing and maintaining positive working relationships to work closely with clients to assess and analyze their business needs
• Meet with the Agencies who are interested in having their secondary responders join AFRRCS
• Facilitation of interagency operability workshops
• Deployment of AFRRCS resources
• Obtain reports from UAS and AAMS as needed or as requested
• Travelling across Alberta for short periods of times to engage with stakeholders within the first responder’s community
• Implementation of stakeholder engagement plan
• Attending conferences and trade shows
• Troubleshooting with stakeholders to resolve issues
• Develop travel plans
• Develop recommendations and plans to support stakeholder needs 

Please click on this LINK to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
 

• Creative Problem Solving: Engages the community and resources at hand to address issues. Engages perspective to seek root causes.  Finds ways to improve complex systems.  Employs resources from other areas to solve problems.  Engages others and encourages debate and idea generation to solve problems while addressing risks.

• Develop Networks: Makes working with a wide range of parties an imperative.  Creates impactful relationships with the right people. Ensures needs of varying groups are represented.  Goes beyond to meet stakeholder needs.  Ensures all needs are heard and understood.

• Agility: Identifies and manages required change and the associated risks. Identifies alternative approaches and supports others to do the same.  Proactively explains impact of changes.  Anticipates and mitigates emotions of others.  Anticipates obstacles and stays focused on goals.  Makes decisions and takes action in uncertain situations and creates a backup plan.

Qualifications

Required:

• University degree in a related field, PLUS 2 years related experience or equivalent as described.

Equivalency: Directly related education or experience considered on the basis of 1 year of education for 1 year of experience, or 1 year of experience for 1 year of education
For Example: 

• Related 1 year certificate PLUS a minimum 5 years of experience
• Related 2-year diploma PLUS a minimum 4 years of experience
• Related minimum 6 years of experience Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

The successful candidate must also have:

• Class 5 drivers license and clean abstract 
• Understanding of emergency management approaches in Alberta 
• Experience in course development and/or facilitating training 
• Stakeholder management experience
• Intermediate to Advanced computer skills with the ability to use databases and various technologies is critical
• Strong written and verbal communication skills
• Demonstrated facilitation skills 

Assets: 

• Operational experience within a public safety or similar organization 
• Experience with Land Mobile Radio networks

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Term of Employment: Temporary up to 2 years

Hours of Work: 36.25 hours per week

location: St. Albert

In order to work in the AFRRCS environment, Applicants must obtain a satisfactory Security Clearance, which is conducted by the RCMP. The RCMP adheres to Treasury Board's Standard on Security Screening to promote fair and equitable treatment for all applicants and employees. 

Before you submit your online application, you must meet the qualifications and requirements for obtaining a satisfactory Security Clearance.

The RCMP will conduct a thorough background check into your activities during the past 10 years. This investigation will help determine your reliability and suitability for the job. The investigation concentrates on, but is not limited to:

• Previous employment
• Education
• Neighbourhood inquiries
• Friends and associates
• Character references
• Personal finances
• Drug and alcohol use
• Online activities
• Criminal activities

Time spent outside of Canada
If you are a Canadian citizen and you have been outside of Canada for more than six consecutive months during the past 10 years, you may need to provide details of your activities during that time. In some cases, the RCMP may ask you to provide details of your activities even if you have been outside of Canada for less than six consecutive months. Accounting for your activities does not guarantee that you will receive a Security Clearance.

More information can be found at: 
Field investigation and security clearance | Royal Canadian Mounted Police
Become an RCMP officer: Before you apply | Royal Canadian Mounted Police

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs