Visitor Services Supervisor

Role Responsibilities

The Visitor Services Supervisor (VSS) plays a key role in delivering safe, high-quality and consistent visitor services within Alberta’s provincial parks. The position is responsible for coordinating campground registration, booth operations, retail services and the provision of timely as well as accurate information to the public.

As a Visitor Services Supervisor, you will provide leadership to a team of seasonal staff by offering guidance, coaching, training and day-to-day direction. You will ensure service standards, operational procedures and Occupational Health and Safety requirements are met while supporting the implementation of operational plans as well as service delivery priorities. 

Highlights of roles and responsibilities will require the ability to:

• Operate and deliver the Alberta Parks campground reservation/registration service in area parks.
• Oversee retail operations, planning, purchase, inventory of the campground store and caretaking services, and liaise with Maintenance and Recreation and Resource staff for compliance.
• Identify, market and promote the delivery of retail operations within Slave Lake Area.
• Provide leadership to seasonal staff to ensure efficient visitors booth service delivery and high-quality customer service.
• Manage budget and revenues generated by Visitor Services program including developing projections, tracking expenditures, payment systems management, revenue reconciliation and reporting.
• Reccomend and implement improvements to area business and information operations.
• Carry out a range of administrative functions related to the Visitor Services Program.

This role requires strong judgement, problem-solving skills and a commitment to service excellence. You will need to work strategically and operationally and make decisions ranging from simple to complex. 

The successful candidate demonstrates the ability to build positive working relationships, adapt to changing operational needs and support a respectful and inclusive team environment.

Some travel within Alberta will be required. A valid Class 5 driver’s licence (or equivalent) is required.

Please click on this link to view the job description.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking: The Visitor Services Supervisor supports program and strategic planning related to Athabasca – Cold Lake business and information operations by reviewing and evaluating programs and services. Support the broader Visitor Services teams in a variety of park project and priorities.
• Agility: Use common sense and past experiences to approach ambiguous problems and make effective decisions. Ask questions, seek clarification, and assess how things will be different when change is introduced or anticipated. Adapt and flex to meet challenges appropriately.
• Drive for Results: Work independently to complete tasks and responsibilities. Proactively provide suggested actions and ask for guidance to determine the best course of action when lacking information or where there are multiple priorities. 
• Build Collaborative Environments: Contribute positively by actively sharing information and listening and accepting others' points of view in an open, honest and non-defensive way. Show good judgement and discretion in sensitive situations. 
• Develop Networks: Make an effort to have informal or casual contact with a range of colleagues, clients and stakeholders; Actively support the interests of colleagues, clients and stakeholders by making choices and setting priorities that incorporate their needs.
• Creative Problem Solving: Seek to improve activities and results by doing something that new and different in the organization; explore different methods in how we complete our work, with a goal to achieving more efficient and effective outcomes.

Qualifications

Two-year Diploma in a related field ((tourism, recreation, business, etc.) and 2 years related experience; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of: 

• 1 year of education for 1 year of experience; or 
• 1 year of experience for 1 year education.

Required:

• Expertise using computer systems for data entry, email communication, and reporting (including Microsoft Office, point-of-sale systems, or reservation systems).
• Ability to perform Occupational Health and Safety requirements and apply safe work procedures in daily operations.
• Ability to work weekends, evenings, and holidays, as required by operational demands.
• A valid Class 5 driver’s licence.
• Valid three-year driver’s abstract
• Criminal Records Check
• A current Standard First Aid and CPR certificate.

Assets:

• Experience preparing and maintaining staff schedules.
• Experience training staff on procedures, systems, or service standards.
• Experience handling cash, completing daily cash-out procedures, and preparing revenue reconciliation records.
• Knowledge of Tourism and Destination Marketing, Retail industry, Organization and Time Management Customer Service 
• Food Service Certificate.
• Knowledge of parks legislation, land use policy, and environmental planning frameworks in Alberta.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This position is a full-time permanent opportunity.

This position has work hours from Monday to Friday, 8:15 AM-4:30 PM, 36.25 hours a week. Some weekend and evening shifts may be required. 

This position may require travel throughout the province. Candidates must possess a valid Class 5 driver’s license (or equivalent) and be willing to travel as needed.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Application Information:

• In your application, please include a cover letter detailing your interest and role-related experience. 
• In your resume include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time. For example, January 15, 2006 - June 25, 2009: Foreman (PT three 8-hour shifts/week).
• Three (3) work-related references are required for those selected for an interview.

What the GoA has to offer:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.