Transformation Subject Matter Expert (SME)

Role Responsibilities

The ISM branch is looking for a Transformation SME. This position reports to the Associate Director, Infrastructure Transformation.

The responsibilities of this role include:

• Providing strategic technology expertise to address operational, technical, and business challenges, while staying updated on advancements in infrastructure, cloud, AI, and user support practices.
• Building and maintaining strong relationships with ministry contacts, business areas, and vendors to foster collaboration and innovation.
• Leading virtual work initiatives, proof-of-concept projects, and providing training opportunities to enhance TS staff skills and engagement.
• Guiding project management and agile processes by defining requirements, managing timelines, and ensuring adherence to ITIL standards, while serving as a technical lead or project manager as needed.
• Evaluating and pilot emerging technologies for potential application in government, assessing their impact and opportunities for innovation.
• Overseeing vendor relationships, coordinating service enhancements, troubleshooting issues, and reviewing/approving change requests to ensure contract compliance and service quality.
• Delivering IT development, maintenance, and support by planning and implementing changes, identifying risks, mentoring junior analysts, and improving service delivery and customer relations.
• Providing technical support for IT services/products by managing lifecycles, resolving technical issues, enhancing system performance, and participating in on-call rotations as needed.

To be successful in this position, you will demonstrate:

• Critical thinking to analyze the situations when determining transition solutions.
• A good knowledge of business requirements, business outcomes, and limitations of technology to meet the changing business and IT landscape.
• Advanced problem-solving skills to resolve issues.
• An ability to develop networks across Ministry.
• Proven ability to bridge infrastructure and data science teams.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

Qualifications

Requirements:

• Bachelor’s degree in Information Technology, Computer Science or related field supplemented by at least four (4) years of progressively responsible technical experience in the IT field, specifically related to the technologies and responsibilities of this position.
• Proven hands-on experience in enterprise networking (e.g., SD-WAN, VPNs, VLANs, DNS, firewalls).
• Strong cybersecurity operations background, including SIEM tools, threat modeling, risk assessments, and incident response.
• Familiarity with cloud-native networking and security architectures (Azure, AWS, GCP).
• Working knowledge of AI Ops, SIEM, SOAR, XDR platforms.
• Understanding of zero-trust architectures, SASE, and identity-based security.
• Certifications: CCNP/CCIE, CISSP/CEH, and Azure AI/ML or equivalent.
• Python skills and experience with frameworks like TensorFlow or PyTorch.
• Strong experience with VPN technologies.

Equivalencies:

• A related two-year diploma in a related field from a recognized postsecondary institution and six (6) years related experience; or
• A related one-year certificate from a recognized post-secondary institution and seven (7) years related experience.

Assets:

• Cisco Certified Network Professional CCNP or CCIE (routing and switching).
• Cisco Certified Network Professional CCNP or CCIE (Security).
• Juniper Networks Certified Specialist (JNCIS or JNCIP).
• CompTIA Network+ (for foundational understanding).
• Certified Information Systems Security Professional (CISSP).
• Certified Ethical Hacker (CEH).

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Permanent, Full-time position.

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday.

Location: Remote in Alberta.

This position is eligible for remote work. You must reside in Alberta to work remotely.

Final candidates will be required to undergo an enhanced security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages- working-for-alberta-public-service.aspx
• Pension plans:
  • Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.