Team Lead, Application Services

Role Responsibilities

Reporting to the Manager of Application Services, the Team Lead, Application Services is responsible for overseeing the development of new applications and major enhancements to existing ones, ranging from simple solutions to highly complex systems.

This role provides both technical leadership and strategic guidance throughout the implementation process. Responsibilities include resolving technical issues, advising application teams on task selection and prioritization, and collaborating with cross-functional teams to design, build, test, and document integrations and APIs.

The Team Lead also supports Service Delivery by coordinating application support activities across various Information Management Technology (IMT) areas, including business stakeholders, database administration, data services, production operations, acceptance testing, and server support.

As a subject matter expert in software delivery, this position offers guidance and feedback on projects led by other departments. Additionally, the role plays a key part in fostering a high-performance team culture by providing leadership in resource management, mentoring, coaching, and succession planning—ensuring timely, high-quality, and cost-effective delivery of outcomes.

Responsibilities:
Some of the responsibilities of this position include, but are not limited to:
•    Ensuring that acquired or developed application solutions are technically robust and fully meet business requirements, with a strong focus on maintainability and usability.
•    Fostering strong relationships with application clients, becoming a trusted advisor on leveraging technology to enhance business performance.
•    Conducting systems analysis for the development, enhancement, and maintenance of applications, including evaluating the impact of changes to interfaced systems, to clearly define and understand business needs.
•    Ensuring that all IMT solutions align with established application standards, principles, and guidelines.
•    Leading the design, development, testing, and implementation of new information systems that address client needs and support departmental goals, utilizing a range of technologies in a networked environment.
•    Providing leadership and guidance to a team of system analysts, fostering a high-performing team culture characterized by accountability, technical competence, and commitment.

To be successful in this position, you will demonstrate:
•    Excellent communication, negotiation, and presentation skills, with the ability to engage effectively across all organizational levels—from frontline staff to senior leadership.
•    Possesses strong analytical thinking and sound judgment, with the ability to assess complex situations, identify root causes, and develop innovative, effective solutions.
•    A systems-thinking approach to evaluate broader organizational impacts, integrating knowledge across departments to inform sound decision-making.
•    Ability to generate and assess multiple solutions, encouraging innovation, and promoting continuous improvement.
•    Ability to thrive in dynamic environments by quickly adapting to changing priorities and managing multiple projects across departments.
•    Organizational awareness & business acumen.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

•    Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
•    Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
•    Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
•    Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
•    Develop Networks: Proactively building networks, connecting, and building trust in relationships with different stakeholders.
•    Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
•    Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

Qualifications

Required: 
•    University graduation in a related field such as Computer Sciences, Information Technology, IT Service Management.
•    Four (4) years of experience in a lead position in IT application development environment. 
•    Experience with vendor management and project management.
•    Experience in design through development of software components designed to be reused by more than one business application/project.
•    Experience in developing and/or maintaining complex applications created using .NET Frameworks, third party components and Agile methodologies.
•    Experience in working with a variety of technologies, platforms and languages. These include .NET, CRM Dynamics 365, and network knowledge.
•    Leadership/supervisory experience, with ability to manage team of professionals. 

Equivalency: Equivalencies will be considered: 
•    A related two-year diploma in computer technology or a related discipline from a recognized postsecondary institution and six years related experience; or 
•    A related one-year certificate from a recognized post-secondary institution and seven years related experience.                           

Assets: 

•    Experience working with the tools and systems required to configure, build, test, host, deploy and update distributed applications in an automated fashion.
•    Technical knowledge of a variety of software such as Visual Studio, GitHub, Office 365, API’s, OpenShift, .NET and SQL Server, ServiceNow, including knowledge of industry wide standards and standards organizations like ITIL and Agile development methodologies.
•    Experience in assessing and analyzing client’s business based on IMT knowledge, and business knowledge to provide effective solutions for client areas.
•    Experience in assisting the clients in executing strategies with technology, process, organizational design and IMT operations as leverage points to deliver strategic value.
•    Ability to understand business goals and translate them into effective IMT solutions.
•    Experience in scheduling, coordinating and monitoring concurrent projects with tight timelines.
•    Knowledge of current and emerging technology products and services such as AI and how it is applied to both everyday tasks and applications.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Permanent, Full-time position    
Hours of Work: Monday to Friday, 36.25 hrs/week 
Location: Remote across Alberta 
This position is eligible for remote work. You must reside in Alberta to work remotely.

•    Final candidates will be required to undergo a security screening.
•    Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
•    Positive workplace culture and work-life balance.
•    Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
•    Leadership and mentorship programs.