Software License Compliance Analyst

Role Responsibilities

Reporting to the Manager of Enterprise Licensing and Compliance, the Software  License Compliance  Analyst is accountable for the establishment and operations of processes for maintaining compliance with software licensing and support agreements and, in some cases, agreements for the support of underlying IT infrastructure.

In this position you will work in a fast-paced environment and be responsible for understanding license and support agreements, analyzing license entitlements and software deployments, reviewing and maintaining software license compliance, and contributing to optimizing the GoA software environment. You will assist business areas with understanding and complying with software licensing requirements, optimizing their software licensing, verifying their license compliance and providing advice related to software agreements and purchases.  The scope of analysis will include hardware support and software licensing both on premise and in the cloud.  

This position will work internally with members of the Enterprise Licensing and Compliance team, with GoA project and IT operations teams, and with representatives from Agencies, Board, Commissions and Legislative Offices.  

Ability to work with a high degree of independence and self-direction within a framework of defined objectives, deliverables and timelines is essential.  Success requires the ability to investigate issues, identify and analyze software and organizational relationships, identify the optimal solution, and work with stakeholders for its implementation.  Previous experience with software asset management, software licensing, contracts and agreements, software procurement, deployment and software asset management are desirable.

Responsibilities in this position include, but are not limited to:

• Working with members of the Enterprise Licensing and Compliance team and front-line staff to understand software entitlements, review usage, and identify and resolve common compliance issues.
• Managing software licensing costs through analysis of usage, reallocation of licensing, and providing recommendations for lower cost alternatives to current solutions.
• Providing guidance to project, technical, application support, and workstation and server operations teams on purchasing and deployment of software.
• Maintaining accurate inventory of IT assets and licensing data for response to licensing inquiries, providing licensing recommendations, and reporting.
• Maintaining alignment with cross-government standards and directives.
• Creating and maintaining process documentation that aligns with current industry best practices for technology implementation and compliance.
• Continually improving and maintaining your knowledge of vendor licensing requirements and licensing models and communicating the requirements, changes or impacts of those changes to others.

Role Responsibilities contd.

To be successful in this position you will demonstrate:

• Excellent ability to research, organize and analyze information, identify and evaluate options, and problem-solve. 
• Proven ability to work effectively both on a team and independently, meet objectives and deliverables, and adhere to timelines.
• Ability to exercise judgement and discretion while working with a high degree of independence within broadly-defined operational boundaries.
• Ability to communicate accurately, concisely, and unambiguously to individuals possessing varying degrees of systems understanding and levels of responsibility within the organization.
• Excellent attention to detail and ability to continually maintain orderly and accurate records.
• Broad understanding of cloud and on-premise licensing concepts and understanding of  legal concepts and requirements associated with software licensing agreements.

Due to the high variability between software licensing agreements, pace of change in the IT industry, and requirement for GoA business areas to continually evolve IT service offerings, this position requires a high level of flexibility and adaptability.  Changing requirements will not allow all situations to be anticipated, therefore the successful candidate must possess the ability to exercise good judgement and discretion when applying previously approved approaches to new situations.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

As the License Compliance Analyst, in addition to your education and experience, the competencies essential to succeed in this role are:

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

Qualifications

Required:

• University graduation in a related field such as Computer Sciences or Information Technology. 
• 2 years progressively responsible related experience in ServiceNow, Configuration management, Configuration Management Database, Broad Infrastructure experience. 

Equivalencies: 
Directly related education or experience considered on the basis of: 

• A related two-year diploma in computer technology or a related discipline from a recognized post-secondary institution and four years related experience; or
• A related one-year certificate from a recognized post-secondary institution and five years related experience.
   

Assets:

• Experience in software license compliance, software asset management, contract management, project management, or IT procurement.
• This position requires extensive use of analytical, planning, organization, evaluation and problem solving skills.  The ability to identify and address potential problems, with minimal instruction and direction, is paramount to this position.
• Experience with systems analysis or solution design.
• Familiarity with basic concepts for reading, interpreting, and updating contracts and legal agreements.
• Excellence in creating clear written and verbal communications to a diverse audience.
• Ability understand, relate, and recognize the wider impacts of related or over-lapping agreements on the IT environment.
• The position is involved in creating and maintaining the software compliance services used within Government of Alberta.  This position will work closely with Client Service Management team members and Ministries to create, maintain and manage highly accurate, detailed software licensing and support and hardware support entitlement data. 
• Ability to use various analysis tools to combine and summarize data.
• Experience with aligning solutions with the needs and priorities of the organization.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Permanent full-time position.
Hours of Work: 36.25 hours per week/ Monday – Friday. 
Location: Remote across Alberta . 
 

This position is eligible for remote work. You must reside in Alberta to work remotely.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. 

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service – https://www.alberta.ca/advantages- working-for-alberta-public-service.aspx
• Pension plans:
  • Public Service Pension Plan (PSPP) – https://www.pspp.ca
  • Management Employees Pension Plan (MEPP) – https://www.mepp.ca
• Alberta Public Service Benefit Information – https://www.alberta.ca/alberta-public-service-benefits 
• Leadership and mentorship programs
• Professional learning and development – https://www.alberta.ca/alberta-public-service-human-resource-directives
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement

Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca