Platform Services Analyst

Role Responsibilities

Join Us in Powering the Digital Future of Alberta!

Step into a role where your technical expertise directly supports the systems that deliver essential programs and services to Albertans every day.

As a Platform Services Analyst, you will provide application and platform development, maintenance, and enhancement support for complex systems within the Application Services portfolio (BERNIE & MS Dynamics Platform Services unit, BTO). Working within established government IT standards, policies, and best practices, you will contribute both independently and collaboratively to initiatives that strengthen and modernize critical platforms.

The systems you support are foundational to ministry operations — reliable, secure, and essential to program delivery across government.

Responsibilities: 
Some of your responsibilities in this role includes but are not limited to:

• Provide technical consulting to team members and business clients.
• Lead small to medium-sized initiatives from design through implementation.
• Deliver full lifecycle support including system design, development, testing, enhancements, and client training.
• Support and upgrade enterprise platforms such as ServiceNow and MS Dynamics.
• Develop scalable, reusable, and pattern-based solutions aligned to business needs.
• Contribute to solution design, configuration, and platform innovation to ensure sustainable, high-performing services.

This is an opportunity to combine strong technical capability with strategic thinking to deliver meaningful, enterprise-wide impact.

AI-First Mindset

An interest or experience in Artificial Intelligence is a strong asset in this role. AI is increasingly embedded in modern platforms enabling intelligent automation, predictive insights, smarter workflows, and enhanced user experiences. 

Leveraging AI within ServiceNow and MS Dynamics environments can accelerate service delivery, improve decision-making, and optimize system performance. Bringing an AI-first perspective will help drive innovation, efficiency, and better outcomes for Albertans.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Creative problem solving:  The systems analyst requires problem solving abilities to analyze technical, complex systems requirements and implement optimized solutions to address client needs and system requirements.
• Agility:  A high level of organizational skills is required to simultaneously coordinate multiple projects or tasks with tight timelines.
• Drive for results:  The systems analyst understands the goals and priorities of the departments and maximizes resources to achieve those goals and priorities.
• Systems Thinking:  With integration of systems and business, the systems analyst must consider the impacts a solution may have on other applications, OCCIO&T teams and business.

Qualifications

Required:

• University degree in a related field such as Computer Science or Information Technology
• Minimum two (2) years of experience supporting a broad range of enterprise technology.
• Experience supporting application infrastructure and/or software development environments.
• Strong analytical, planning, organizational, evaluation, and problem-solving skills.
• Broad understanding of technical environments and system integrations.
• Experience developing and maintaining both custom-built and COTS solutions.
• Experience in operational support, service delivery coordination, and change management.
  
  

Equivalencies: Equivalencies are considered:  

• • A related two-year diploma in related discipline from a recognized post-secondary institution and four (4) years related experience; or
  • A related one-year certificate from a recognized post-secondary institution and five (5) years of related experience.

Assets:

• Experience with application design and change management procedures.
• Expertise in server setup, configuration, and patching of COTS products.
• Experience in developing and debugging code in C#, Java, MS SQL, HTML, CSS and JavaScript, Angular.Js, JBoss Seam, PrimeFaces, Struts, Visual Studio .Net, MSSQL, Oracle, .Net Framework, MVC, ASP.Net, Lotus Notes, PowerBuilder, Sybase, Shell Scripting
• Experience with Windows Server including security configuration, security configuration, IIS configuration, WebSphere configuration and IBM Cognos configuration.
• Experience with Collaboration Services: SharePoint and Content Services; OpenText, IBM Content Manager and other related services.
• Solid understanding of database principles, practice, design, configuration.
• Excellent written and oral communication skills - ability to present complex information in a clear and concise format.
• Strong organizational and time-priority management skills to effectively balance multiple priorities and demands.
• ITIL Foundation certification.
• ServiceNow, MS Dynamics or NICE InContact certification or equivalent experience with similar tools 

(Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Up to two permanent full-time positions.
Hours of Work: 36.25hrs/ week – Monday to Friday
Location: Remote across Alberta 

These positons are eligible for remote work. You must reside in Alberta to work remotely. 

Final candidates will be required to undergo security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. 

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. 

Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs