Manager IAM and Web Hosting Services

Role Responsibilities

Reporting to the Director, Cloud Platform Services, the Manager for IAM & Web Hosting Services is a pivotal role responsible for overseeing the delivery and management of Government of Alberta (GoA) wide Web Hosting and Identity Access Management (IAM) services. This position ensures the alignment of technical solutions with business needs, maintaining high service integrity and operational excellence.

Key Responsibilities:
Service Delivery Excellence:

• Collaborate with IMT resources and business units to align IT services with client needs and priorities.
• Develop and sustain IT procedures, tools, and documentation to ensure high service availability and integrity.
• Stay updated with advancements in web hosting and IAM technologies to drive innovative solutions

Operational Management and Compliance:

• Oversee daily operations, ensuring adherence to IMT policies, industry best practices, and audit requirements.
• Guide the team in implementing changes with robust incident, problem, and change management frameworks.
• Maintain operational excellence through strategic direction, developing business cases, and ensuring security compliance.

Leadership and Team Development:

• Provide leadership and mentorship to the team, fostering a culture of continuous learning and development.
• Lead cross-functional projects, ensuring effective coordination and achievement of objectives.
• Develop and monitor key performance metrics to assess the effectiveness of web hosting and IAM services

Strategic Implementation:

• Manage the implementation and continuous improvement of IAM and Web Hosting services, ensuring alignment with governance standards.
• Coordinate with GoA stakeholders for effective remediation activities and audit compliance.
• Oversee project teams, ensuring timely progress and alignment with strategic goals.
  
   

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf
 

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
   
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external
  stakeholders.
   
• Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
   
• Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
   
• Develop Networks: Proactively building networks, connecting, and building trust in relationships with different stakeholders.
   
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections 
   
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions
  
   

Qualifications

Required: 

• University Degree in Computer Sciences, Finance, Information Technology, or a related field.
• 4y of progressively responsible related experience in supporting a broad range of enterprise functions.
  • Experience in supporting Web Hosting and Identity & Access Management infrastructure and/or cloud platform experience.
  • Experience in team development and project management.

Equivalency: 
Directly related education or experience considered on the basis of: 

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education. 

Assets:

• Technical Acumen: Comprehensive understanding of the technical landscape, including interconnectivity among systems. Proficiency in managing service implementations involving software, hardware, and cloud components is essential.
• Legal and Compliance Insight: An adept understanding of licensing agreements and the capacity to interpret legal documents.
• Analytical Skills: Exceptional technical, analytical, and problem-solving skills are crucial.
• Communication: Strong communication and collaboration abilities, with a proven track record of effectively engaging with a variety of stakeholders.
• Standards Adherence: Experience in aligning with cross-government ICT standards and formulating documented protocols and procedures that adhere to industry best practices, particularly in technology deployment and security compliance.
• Service Management Expertise: Demonstrated expertise in the creation, deployment, and management of new IMT services is essential.
• Technical Design and Operations: Profound knowledge in business analysis, technical design, implementation, operations, monitoring, troubleshooting, and coordinating between IMT systems.
• ITIL Foundation certification

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

 

Notes

Term of Employment: Permanent full-time position.
Hours of Work:  36.25 hours per week
Location: Remote across Alberta
 

This position is eligible for remote work. You must reside in Alberta to work remotely.
 

Final Candidate will be required to undergo security screening. 
 

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. 
 

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. 
 

Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 
 

Links and information on what the GoA has to offer to prospective employees.
 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
   
• Public Service Pension Plan (PSPP) ) – https://www.pspp.ca and Management Employees Pension Plan (MEPP) – https://www.mepp.ca
   
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
   
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
   
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
   
• Positive workplace culture and work-life balance
   
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
   
• Leadership and mentorship programs