Manager, Product Operations

Role Responsibilities

The Platforms branch is looking for a Manager, Product Operations. This position reports to the Director, Platforms Operations.

The responsibilities of the role include:

• Overseeing the onboarding, change management, and business relationship management aspects of Platforms products and services.
• Delivering onboarding programs for all Platforms' products and services (e.g., Alberta.ca Account, MyAlberta eServices).
• Delivering change management programs for all Platforms' products and services.
• Providing oversight to and liaising with the Alberta.ca Account Contact Centre to improve Platforms' products and services user experience.
• Developing monitoring reports to measure the performance of Platforms' products and services over time.
• Identifying and engaging with potential future stakeholders who may benefit from Platforms' products and services, or who may offer benefits to current stakeholders should they be integrated.
• Participating in leading the unit / branch to achieve goals in line with department and government priorities and stakeholder needs.

To be successful in this position, you will demonstrate:

• Ability to manage an extensive set of concurrent projects.
• Strong interpersonal and communication skills.
• Ability to prioritize work issues in real time.
• Efficient time management skills.

Please click on this link to view the job description for this position.
 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
• Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• Develop Networks: Proactively building networks, connecting, and building trust in relationships with different stakeholders.
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

Qualifications

Requirements:

• University degree in a related field such as Information Technology, Public Administration, Business, or Arts plus a minimum of four (4) years of related progressively responsible experience.
• Experience with change management and project management.
• Demonstrated leadership experience in managing and mentoring staff.
• Understanding of software development lifecycle (SDLC).

Equivalencies:

• A related two-year diploma and a minimum of six (6) years of related experience; or
• A related one-year certificate and a minimum of seven (7) years of related experience; or
• A minimum of eight (8) years of related experience.

Assets:

• Change Management Professional or Project Management Professional designation.
• Experience with artificial intelligence.
• Service design experience.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.
 

Notes

Term of Employment: Permanent, Full-time position 

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Remote across Alberta

This position is eligible for remote work. You must reside in Alberta to work remotely.

Final candidates will be required to undergo a security screening.

Additional Information:
Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. 

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.