Manager, Application Services

Role Responsibilities

The Software Delivery branch is looking for multiple Application Services Managers. These positions will support Treasury Board and Finance, Energy and Minerals, Justice, Advanced Education, Education, Indigenous Relations, and Forestry and Parks. These positions will report to the Associate Director of Software Delivery Application Management Services (AMS).

The responsibilities of these roles include:
 

Ensure the Software Delivery solution and service delivery in the assigned profile is successful and effective in meeting the needs of the ministry clients, stakeholders and Albertans.

• Developing systems that adhere to the GoA DevSecOps framework, and Enterprise Information Management and Information Technology (IT) standards.
• Identifying, responding, prioritizing, and approving new system development opportunities.
• Rationalizing development opportunities across business areas and adopting industry best practices for agile, lean development, and DevSecOps.
• Managing and mitigating risks related to the delivery of  projects.
• Ensuring business clients and teams are fully engaged throughout the project lifecycle.
• Implementing and transitioning systems and solutions, and acquiring project resources.
• Maintaining and supporting Ministry Applications.
• Leading intake processes and the prioritization of TI application enhancements.
• Managing development methodologies, standards and performance metrics.
   

Provide leadership and direction of staff and resources in the Vendor/Contract Management.

• Providing leadership and direction to a team of system analysts (a blend of employees and contractors) and professional services staff dedicated to supporting critical business applications.
• Initiating and building an effective relationship with business clients and trusting the team's advice on the use of technology in relation to performance of their business.
   

Facilitate coordination and disaster recovery planning.

• Planning and coordinating yearly Disaster Recovery Exercises.
• Assisting areas in developing disaster recovery test plans and business continuity plans.
• Ensuring all technical procedures (Installation, Configuration, Run books) are documented, updated, and contribute to the maintenance of operational standards.
• Maintaining facilities related matters for CyberSecurity as well as coordinating closely with Technical Services (infrastructure) across the departments.
   

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
 

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf
 

Build Collaborative Environments:  Involves key stakeholders in diagnosing problems, developing solutions, promoting positive conflict resolution to underlying issues, and facilitates others to work together, acknowledge diverse perspectives, focus on outcomes, and achieve results.
 

Creative Problem Solving:  Brings the right people together to solve complex problems, find solutions, and weigh the value of each to improve results.
 

Develop Networks:  Consistently connects with stakeholders, ensures their needs are represented in decision-making, provides insights and recommends actions to address needs, and ensures shared understanding of context.
 

Develop Self and Others:  Creates a safe environment where sharing experiences is reflected on as learning opportunities to continuously develop new skills.
 

Drive for Results:  Forecasts potential challenges, factors in the complexity of issues, and strategically aligns decision and plans based on values, outcomes, and broader organizational needs.
 

Systems Thinking:  Integrates in-depth knowledge of underlying issues, the political environment, and potential risks when considering possible opportunities or actions.
 

Qualifications

Requirements:

• University degree in a related field such as Computer Science, Technology, Commerce, Arts, or a related discipline.
• Minimum of four (4) years of related experience in digital development and delivery.
• Expert knowledge of the Systems Development methodology to ensure effective delivery of service. 
• Detailed knowledge of the business area along with a general understanding of department business to provide technical solutions to client requests, and to understand the impacts of proposed solutions to the client business. 
• A general organizational awareness as each application has numerous interfaces.
   

Equivalencies:

• A related two-year diploma in related discipline from a recognized post-secondary institution and six (6) years related experience; or
• A related one-year certificate from a recognized post-secondary institution and seven (7) years related experience.
   

Assets:

• Experience with IMT framework, system delivery lifecycle, and business process re-engineering.
• Extensive related experience in a leadership role with proven success collaboratively working with multiple stakeholders in the development and implementation of frameworks, strategies, policies, and processes.
• Knowledge of project management processes, methodologies, principles and techniques.
• Ability to encourage innovative approaches and question existing ones to ensure the most effective and efficient outcomes delivered.
• Effective facilitation, negotiation, influencing and conflict resolution skills.
• Effective presentation skills to communicate solutions to the client.
• Ability to communicate effectively with technical and non-technical personnel.
• Ability to develop and maintain collaborative working relationships within the organization, across government and with stakeholders.
• Ability to balance the needs and interests of these diverse groups and facilitate the delivery of coordinated technology.
• Ability in leading large and complex initiatives and projects.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards
 

Notes

Term of Employment: Permanent, Full-time position
 

Hours of Work: 36.25 hrs/week - Monday to Friday

 
Location: Remote across Alberta
 

This position is eligible for remote work. You must reside in Alberta to work remotely.
 

Interested applicants can contact TAS Administrator for a copy of the complete Job Description.
 

Final candidates will be required to undergo a security screening and Level 2 financial indicator screening.
 

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
 

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
 

Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service -  https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Pension plans:

                 Management Employees Pension Plan (MEPP) - https://www.mepp.ca

• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.