Lead Endpoint Analyst

Role Responsibilities

The Technology Support and Operations Division uses a one-government approach to Information Management and Technology (IMT) governance, decision-making and service delivery across the Government of Alberta (GoA) balanced with individual business partner needs. This broader lens facilitates enhanced data sharing, collaboration, reduction in data duplication and innovation support to ensure effective IMT solutions and service delivery across the government to provide better services to Albertans.

Reporting to the End User Computing (EUC) Manager, the Lead Endpoint Analyst plays a pivotal role in the administration and oversight of the Microsoft Intune platform, ensuring the effective management and security of end-user devices across the Government of Alberta (GoA). 

This position is essential in maintaining the integrity and functionality of mobile devices, Windows computers, Azure Virtual Desktop (AVD), and MacBooks within the organization. By providing technical support, ensuring compliance with security policies, and leading innovative projects, the Lead Endpoint Analyst contributes to the overall efficiency and productivity of the GoA's workforce.

Responsibilities: 
Some of the responsibilities of this position include, but are not limited to:

• Providing overall service management and administration for Microsoft Intune Endpoint Management including guidance on the roadmap.
• Service Operations Ownership.
• Service Evolution.
• Service Level Management.
• Staff Leadership.

To be successful in this position, you will demonstrate:

• Ability to work effectively with cross-functional teams and stakeholders to ensure cohesive and efficient service delivery.
• A proactive approach to identifying and implementing innovative solutions to improve device management practices.
• Demonstrated excellence in organizational, leadership, management, facilitation, and communication skills.
• Highly developed interpersonal skills, with the ability to build and maintain effective working relationships.
• Excellent analytical and decision-making skills, with the ability to assess situations and make informed decisions.
• Proven project management skills and organizational abilities, including the capability to manage multiple diverse issues or projects while delivering quality results on time and within budget.
• Effective negotiating skills to establish work plans and deadlines in consultation with clients, ensuring the effective delivery of services.
• Strong presentation skills to effectively communicate solutions to stakeholders.
• Robust analytical and problem-solving skills to ensure that delivered business solutions meet the business requirements.
• Ability to prioritize issues, pay attention to detail, use independent judgment, and provide relevant information to assist in decision-making processes.

Please click on this link to view the job description for this position.
 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.
   

Qualifications

Required:

• University degree in a related field such as Computer Science, Information Technology. 
• Four (4) years of directly related experience in administration and oversight of the Microsoft Intune platform for configuration and security of end-user devices.  
• Experience in in maintaining the integrity and functionality of mobile devices, Windows computers, Azure Virtual Desktop (AVD), and MacBooks.
• Microsoft 365 Certified: Endpoint Administrator Associate Certification or equivalent experience/training.
• Supervisory/leadership experience in leading teams of professionals .

Equivalencies: Equivalencies are considered:  

• A related two-year diploma in related discipline from a recognized post-secondary institution and six (6) years related experience; or
• A related one-year certificate from a recognized post-secondary institution and seven (7) years related experience.

Assets:

• Microsoft Intune Administration: Advanced knowledge and hands-on experience in managing and configuring Microsoft Intune for mobile devices, MacOS, Windows computers, and Azure Virtual Desktop (AVD).
• Security and Compliance: Proficiency in implementing and managing security policies, conducting risk assessments, and ensuring compliance with security standards.
• Device Configuration and Deployment: Expertise in configuring, deploying, and managing mobile devices and other end-user computing devices including iOS, Android, Windows, MacOS, and Azure Virtual Desktop.  
• Troubleshooting and Support: Strong problem-solving skills and the ability to provide expert technical support and guidance to end-users.
• Project Leadership: Experience in participating in cross-functional project teams and managing service management processes.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.
 

Notes

Term of Employment: Permanent full time position.

Hours of Work: 36.25hrs. / week – Monday to Friday.

Location: Remote across Alberta.

This position is eligible for remote work. You must reside in Alberta to work remotely. 

Final candidates will be required to undergo a security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. 

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. 

Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.