Issues Coordinator

Role Responsibilities

The Platforms branch is looking for an Issues Coordinator. This position reports directly to the Director of Platform Operations.

The responsibilities of these role include:

Issues Management Coordination

• Communicating regularly with branch leaders and division representatives to identify and prioritize emerging and sensitive issues.
• Coordinating analysis of issues and determination of an appropriate strategy for resolution, taking into consideration past processes and information as well as new facts and potential impacts.
• Completing and synthesizing background research as needed to contribute to the branch's issues management.
• Establishing and maintaining effective working relationships with branch, division, and department staff to foster information sharing and to gather materials for issue resolution so that branch leadership has appropriate information to make strategic and policy decisions.

​​​​​Correspondence Support Services

• Determining immediate course of action for incoming Action Requests with direction from the DDD Assistant Deputy Minister’s Office, Executive Director or Directors.
• Coordinating responses to high-priority and complex requests for information, including Action Requests (ARs).
• Reviewing and editing integrated branch responses, identifying potential issues or conflicts with intended strategic direction and outcomes, and resolving inconsistencies or outstanding issues prior to the submission for approval of the Executive Director.

Branch Coordination, Advisory, and Support Services

• Creating and maintaining effective processes and accountability structures to facilitate branch communication and decision making.
• Participating in Branch Leadership Team meetings and tracking action items to ensure they are completed in a coordinated and effective manner.
• Conducting meetings and initiating conversations with management and other staff as needed to discuss potential issues, priorities, and projects to be captured in reporting.

Coordination of Branch Working Group and Representation

• Tracking the Branch's engagement on department, cross-ministry or cross-jurisdictional committees and working groups.
• Supporting the senior branch leaders assigned to working group and committees to ensure action items and information requests are owned and addressed, including escalations, relationships, and reporting.
• Developing relationships and communication with other divisions to ensure a coordinated approach to information dissemination and action requests for the department and GoA.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
 

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Develop Networks: Proactively building networks, connecting, and building trust in relationships with different stakeholders.
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

Qualifications

Requirements:

• University degree in a related field such as Communications, Business, Computer Science or Public Administration with at least two (2) years of progressively related experience.
• 2 years progressively responsible related experience in strategic planning, policy, research, and a basic understanding of the information management and technology sector.
• Experience with Action Request Tracking System (ARTS) or a similar government correspondence tracking system.
• Strong verbal and written communication skills and the ability to convey complex information in a clear/concise manner.
• Ability to lead and coordinate emergent requests, actions, and initiatives with tight timelines, minimal direction, and from multiple business areas.
• General awareness of stakeholder perspectives and the political environment.

Equivalencies:
Directly related education or experience considered based on:

• A related two-year diploma in Communications or a related discipline from a recognized post-secondary institution and four (4) years related experience; or
• A related one-year certificate from a recognized post-secondary institution and five (5) years related experience.

Assets:

• Strong knowledge of government goals, strategies, priorities, and initiatives, particularly as they relate to the mandate of Information Management Technology (IMT) and the division. 
• Expertise in integrating information into a coherent picture of broad matters and recognize how they relate to or connect to organizational strategies and objectives. 
• Experience with project management and change management practices.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Permanent, Full-time position    

Hours of Work: 36.25 hrs/week - Monday to Friday
 
Location: Remote across Alberta

This position is eligible for remote work. You must reside in Alberta to work remotely.

Final candidates will be required to undergo a security screening.

Note – A written assessment will be administered as part of the screening process.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. 

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. 

Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.