Collaboration and Content Services (CCS) IMT Business Analyst

Role Responsibilities

Are you ready to help shape the next generation of Collaboration and Content Services (CCS) for the Government of Alberta? In this role, you’ll be at the center of Alberta’s digital transformation, where innovation meets impact.

Reporting to the CCS Managers and the Team Lead IMT Business Analyst, in this position you will support the business needs for the enterprise deliverables related to Collaboration and Content Management services (CCS).
CCS services within the scope of this role are: HUBs, Content Management, Content Transfer Services, Scanning, Workflow, and multiple Collaboration platforms both on premise, and in the cloud. 
These services primarily support internal Government of Alberta staff across all ministries, while also serving external stakeholders and Albertans. They provide secure, 24/7 access to hundreds of millions of records throughout their lifecycle, from public documents to highly confidential data, integrating with multiple GoA applications and enabling authorized content publishing across internal and external environments.

In this position you will collaborates with IT business analysts, Information Management Analysts, ATIA/Privacy Litigation, and Security specialists to meet ministry client needs in a way that meets GoA policies, guidelines, and standards.

To be successful in this role you will demonstrate:

• Proven ability to make informed decisions and influence outcomes that impact Shared Services and ministry partners.
• Strong capability to interpret legislation, assess its implications on systems and platforms, and provide clear, actionable advice to business areas.
• Exceptional negotiation and communication skills, complemented by strong political acumen.
• Demonstrated expertise in collaboration, fostering trusted relationships across multiple ministries to ensure alignment and successful delivery of enterprise solutions.
• Advanced presentation skills, with the ability to simplify and convey complex technical concepts to diverse audiences.
• Excellent interpersonal skills, enabling effective communication with staff at varying levels of technical proficiency.
• Ability to identify opportunities for organizational transformation and articulate the vision, benefits, and expected outcomes of change initiatives.
• Proven capacity to work both collaboratively and independently, while managing high-pressure situations effectively.

While not mandatory, knowledge of, or a willingness to learn Artificial Intelligence (AI) will make you a standout candidate. AI is transforming collaboration and content management by automating workflows, improving data classification, enhancing search capabilities, and enabling predictive insights.
In this role, leveraging AI means faster solutions, smarter systems, and more innovation for Albertans, helping you and the team stay ahead in a rapidly evolving digital landscape.
Ready to help us lead the digital future? Apply now!

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility: Proactively incorporates change into processes. Creates opportunities for improvement. Is aware of and adapts to changing priorities. Remains objective under pressure and supports others to manage their emotions. Proactively explains impact of change on roles and integrates change in existing work. Readily adapts plans and practices.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Build Collaborative Environments: Collaborates across functional areas and proactively addresses conflict. Encourages broad thinking on projects and works to eliminate barriers to progress. Facilitates communication and collaboration. Anticipates and reduces conflict at the outset. Credits others and gets talent recognized. Promotes collaboration and commitment.
• Systems Thinking: Strategic foresight from systems and solution perspective is critical.  Considers inter-relationships and emerging trends to attain goals. Seeks insight on implications of different options. Analyzes long-term outcomes, focus on goals and values. Identifies unintended consequences.
• Creative Problem Solving: Engages the community and resources at hand to address issues. Engages perspective to seek root causes. Finds ways to improve complex systems. Employs resources from other areas to solve problems. Engages others and encourages debate and idea generation to solve problems while addressing risks.

Qualifications

Required:

• University degree in a related field such as Computer Science, Information Technology.
• Minimum of 2 years of experience in applying Information Management (IMT) policies, standards, and guidelines aligned with industry best practices across multiple systems and platforms.  
• Hands-on experience with Electronic Content Management (ECM), digital preservation, metadata requirements, and applying IT principles to support these functions.
• Practical experience in electronic record taxonomy, controlled vocabulary, retention and disposition schedules, record transfer processes, and application integration with ECM platforms and associated technologies.
  
  

Equivalencies: Equivalencies are considered:  

• A related two-year diploma in related discipline from a recognized post-secondary institution and Four (4) years related experience; or
• A related one-year certificate from a recognized post-secondary institution and five (5) years of related experience; or
• 6 years of directly related experience.
  
  

Assets:

• Strong understanding of business plans, mandates, strategic priorities, objectives, and programs within TSO.
• Ability to assess and evaluate the impact of policy and technology changes on service delivery.
• Experience in requirements gathering and facilitating workshops.
• Certifications in Microsoft 365 Platform, ITIL, Scrum Master, or related fields.
• Business Analysis Certification and/or FOIP Designation.
• Familiarity with Large Language Models (LLMs) and Generative AI technologies.
• Project management experience with a solid understanding of methodologies and best practices.
• Business analysis experience combined with a strong, analysis-driven approach to problem-solving.
• Strong willingness to learn and adopt emerging AI technologies, ensuring the CCS team remains at the forefront of innovation.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Permanent full-time position.

Hours of Work: 36.25hrs/ week – Monday to Friday.

Location: Remote across Alberta.

This positon is eligible for remote work. You must reside in Alberta to work remotely.

Final candidates will be required to undergo enhanced security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information:

In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.