CCS System Analyst

Role Responsibilities

Build the digital services that keep Alberta running.

Join a collaborative team delivering secure, innovative, and reliable enterprise solutions that support critical government services.

In this role, you will support service-related activities including new development and configuration, system and application maintenance and support, multi-project delivery, technical consultation and expertise, Electronic Information Management (EIM), customer relationship management, and compliance with Government of Alberta (GoA) standards, policies, and practices, enabling ministries across the Government of Alberta to work more efficiently, safeguard vital information, and deliver essential services Albertans rely on every day.

Responsibilities

Some of the responsibilities of this position include, but are not limited to: 

• Develop, enhance, and maintain enterprise applications and databases that support critical government services.
• Design and implement secure, high-quality solutions that meet business and technical requirements.
• Support the reliability and performance of 24/7 business-critical systems.
• Troubleshoot, resolve, and prevent application and database issues.
• Collaborate with business partners to analyze requirements and recommend effective technical solutions.
• Contribute to system design, architecture, testing, releases, and continuous improvement initiatives.
• Apply Electronic Information Management (EIM) best practices to ensure effective records, information, and data governance.
• Provide technical guidance to clients and stakeholders across government.
• Stay current with emerging technologies, cloud services, automation, and industry best practices to continuously improve service delivery.
• Support system upgrades, disaster recovery planning, and production readiness activities.

Future-focused skills matter

Technology is evolving rapidly, and so is the way we deliver public services. Success in this role requires curiosity and a willingness to embrace emerging technologies, including artificial intelligence (AI) to enhance service delivery, improve decision-making, and drive innovation. Experience using AI tools, or the ability to quickly learn and apply them responsibly, will be an asset in helping shape modern digital services for Albertans.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Some of the competencies critical for this position are:

• Agility: Proactively incorporates change into processes. Creates opportunities for improvement. Is aware of and adapts to changing priorities. Remains objective under pressure and supports others to manage their emotions. Proactively explains impact of change on roles and integrates change in existing work. Readily adapts plans and practices.
• Build Collaborative Environments: Collaborates across functional areas and proactively addresses conflict. Encourages broad thinking on projects and works to eliminate barriers to progress. Facilitates communication and collaboration. Anticipates and reduces conflict at the outset. Credits others and gets talent recognized. Promotes collaboration and commitment.
• Creative Problem Solving: Engages the community and resources at hand to address issues. Engages perspective to seek root causes. Finds ways to improve complex systems. Employs resources from other areas to solve problems. Engages others and encourages debate and idea generation to solve problems while addressing risks.
• Systems Thinking: Considers inter-relationships and emerging trends to attain goals. Seeks insight on implications of different options. Analyzes long-term outcomes, focus on goals and values. Identifies unintended consequences.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.

Qualifications

Requirements:

• University graduation in Computer Science, Information Technology, or a related field.
• Minimum of two years of directly related experience.

• Experience developing, administering, and supporting solutions using Microsoft Power Platform technologies.
• Experience designing, developing, deploying, and supporting SharePoint Online solutions, including SharePoint Framework (SPFx), custom web parts, extensions, React, TypeScript, Microsoft Graph, and Microsoft 365 service integrations.
• Experience integrating solutions across Microsoft 365, Power Platform, cloud services, APIs, and on-premises systems.
• Knowledge of application integration, APIs, authentication methods, and secure solution design practices.
• Experience troubleshooting complex issues across cloud platforms, automation solutions, APIs, infrastructure, and AI-enabled services.
• Experience with scripting, automation, administration, and system support activities.
• Knowledge of software development principles, system design, problem solving, and application lifecycle management practices.

• Experience in applying Electronic Information Management (EIM), records management, information and data governance practices.
• Experience in support system upgrades, disaster recovery planning, and production readiness activities.

Equivalencies: 

• A related two-year diploma in computer technology or a related discipline from a recognized postsecondary institution and four (4) years related experience; or
• A related one-year certificate from a recognized institution and five (5) years related experience.

Assets:

• Demonstrated experience in project and time management, with the ability to effectively manage competing priorities while delivering high-quality outcomes.

• Experience designing, implementing, and supporting automation and AI-enabled solutions within the Microsoft ecosystem.
• Knowledge of AI concepts and best practices, including large language models (LLMs), prompting, grounding, retrieval, evaluation, and responsible AI.

• Proven ability to collaborate with diverse business areas and partners to troubleshoot technical issues, assess business requirements, and understand complex Government of Alberta processes and workflows.
• Strong consultation and collaboration skills, with experience working effectively with Communications, Information Management, and FOIP stakeholders.
• Excellent analytical, problem-solving, and stakeholder engagement skills, with the ability to build effective relationships and deliver practical, client-focused solutions within a complex environment.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Term of Employment: Permanent, Full-time position

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Remote across Alberta

This position is eligible for remote work. You must reside in Alberta to work remotely for this position.

Final candidates may be required to undergo an Enhanced Security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information:

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service
• Public Service Pension Plan (PSPP)  OR Management Employee Pension Plan (MEPP)
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.