Child Support Resolution Coordinator

Role Responsibilities

Are you highly motivated, organized, and detail-oriented professional? Do you enjoy working in a dynamic, fast-paced team environment and possess exceptional communication skills? If so, Alberta Justice’s Dispute Resolution Services is currently hiring a Child Support Resolution Program (CSRP) Coordinator – come join our team!

The Child Support Resolution Program (CSRP) is a mandatory court diversionary program for all matters pertaining to child support. The Program serves both self-represented and represented litigants. The CSRP is delivered by a roster of senior family law lawyers, with the administrative and operational support of a CSRP Coordinator. This is an excellent opportunity to make a meaningful impact supporting families and the justice systems in Alberta.

In this role, you will be responsible for the daily operations and delivery of the Child Support Resolution Program. As a key front-line representative, you will support the judiciary, legal counsel, and the public in navigating family law matters.

Your role will involve, but is not limited to:

• Coordinating daily administrative activities of the CSRP.
• Providing support to the judiciary, legal professionals, and the public.
• Applying extensive knowledge of Alberta’s family law legislation and legal procedures.
• Working closely with stakeholders and building collaborative working relationships.
• Using Ministry systems and legal software in a fast-paced environment.
  
  

To be successful in this role, you will bring:

• Excellent time management skills.
• Strong organizational, interpersonal, and communication skills - both written and verbal.
• The ability to work independently as well as collaboratively within a team.

Please click on this link to view the job description for this position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

To be successful in this role and working environment, you must be able to demonstrate the following competencies:

• AGILITY: You anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.
  
  
• SYSTEMS THINKING: You consistently take a holistic and long-term view of challenges and opportunities at multiple levels across related areas.
  
  
• DEVELOP NETWORKS: You proactively build networks, connecting and building trust in relationships with different stakeholders.
  
  
• BUILD COLLABORATIVE ENVIRONMENTS: You lead and contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
  
  
• CREATIVE PROBLEM SOLVING: You assess options, and implications in new ways to achieve outcomes and solution.
  
  
• DRIVE FOR RESULTS: You determine what outcomes are important and maximize the use of resources.

Qualifications

Required: One-year certificate in a related field (e.g. Legal Assistant, Paralegal, Legal Administration) plus two years of related experience.

Examples of related experience include working in legal or court settings, such as in roles like Legal Assistant, Legal Administration, Paralegal, or Judicial Clerk. 

Equivalencies will be considered on the basis of: 

• One year of directly related experience for one year of education OR
• One year of directly related education for one year of experience.

Assets
Preference will be given to candidates with:

• • Working knowledge of the following legislation: 
  • Family Law Act
  • Divorce Act
  • Child, Youth and Family Enhancement Act
  • Maintenance Enforcement Act
  • Federal Child Support Guidelines
  • Alberta Rules of Court
• Experience working with Microsoft Office applications (e.g. Word, Outlook, Teams), Adobe, and Zoom.
• Experience working with Customer Relationship Management (CRM) software. 
• Experience working with the ChildView program. 
• Experience working with ministry databases such as CASES (used by the courts for civil cases) and JOIN (Justice Online Information Network). 
• Experience working with vulnerable populations and/or volunteer rosters.
• Experience working in the court system, including drafting court orders in all levels of court.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Position Information:

• This posting will be used to fill one full-time, permanent position which could be in Calgary, Edmonton, or Red Deer.
• Hours of Work: Monday to Friday, 7.25 hours a day and 36.25 hours a week.
• This position requires travel (25–50% of the time) to various work sites within Alberta, as well as access to a reliable method of transportation.

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.