ADS Advisor

Role Responsibilities

As an ADS Advisor, you are the first point of contact for apprentices, employers/sponsors, training providers and the general public with Alberta’s apprenticeship and industry training system.

You will guide apprentices through the steps required to register for apprenticeship, including prospective apprentices from outside Alberta. This will involve advising on requirements to progress their apprenticeship including classroom instruction and examinations, on-the-job training, academic training and upgrading, sponsor-employee responsibilities, completion of competency portfolio and journeyperson certification.

You will coach clients on how best to achieve certification in their trade. This is often unique and complex given multiple pathway options available to the client. Advisors must have a strong working knowledge of all application programs that a client could take, including Red Seal, Blue Seal, Qualification and Prior Learning Assessments. You will advise and assess clients’ needs and provide information on matters such as legislation, trade regulations and program policies.

This position is responsible for a substantial portion of program processing and assessment, 1-800 client contact centre information service delivery, in-person client counter support and in office exam delivery. Your communication and computer skills are paramount as you will be administering apprentice files from start (assessing applications) to finish (processing hours for completions) and everything in between (processing life cycle client documents, reviewing classroom instruction and amending programs).

The information and support provided to clients, stakeholders, and Alberta's industry made by this position has a direct impact on the quality and integrity of program delivery, cost of the service provided and overall program delivery success.

Successful candidates must have well-developed organization and time management skills as well as excellent verbal communication skills, preferably in a contact centre or walk-in client service office environment. Candidates must also have the ability to retain and recall high volumes of information quickly in a client service environment.


Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Are you flexible, enthusiastic, confident, optimistic, and able to build trust, in cooperation with community stakeholders, while maintaining a meaningful identity for the organization?

To be successful in this role you will need to demonstrate the following competencies:

• Creative Problem Solving: Ability to gather information from varied sources, analyze and interpret information to formulate reports and make decisions related to case planning.
• Agility: Ability to prioritize competing workload pressures in an effective manner and contribute to the organizational goals.
• Drive for Results: Demonstrates ability to gather, integrate and interpret complex information Sets and accomplishes goals and priorities in order to deliver outcomes consistent with departmental objectives and directives. Excellent analytical, assessment and critical judgement skills.
• Building Collaborative Environments: Ability to work cooperatively and collaboratively with a variety of teams within the workplace, community and other Government ministries/agencies to meet client and ministry goals and objectives.
• Developing Networks: Ability to interact positively, build relationships and work effectively with others.
• Develop Self and Others: Ability to invest in the development of long-term capability of yourself and others.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

Qualifications

Requirements

A 2-year post-secondary Diploma in a related field such as Business or Education plus a minimum of three years of related administrative program delivery experience in a client service focused environment. 

Additional Requirements

• Experience with the use of Microsoft Office products and skills in utilizing applicable software applications
• Ability to self-manage, be self-motivated, and work independently, given varied work schedules and work locations (hybrid and 12 offices, urban and rural)
• Effective communication and active listening skills, organizational and time management skills and independent problem-solving abilities
• Ability to retain and recall high volumes of information quickly
• Attention to detail to ensure data integrity for all records and consistency in information delivery

Assets

• In person, contact centre, 1-800 client support, technical support and training
• Experience directly related to the apprenticeship education program 
• Valid Commissioner for Oaths appointment

Equivalencies will be considered on the basis of one year of education for one year of experience, or one year of experience for one year of education.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. For more information, please visit https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Location: Red Deer, AB

Hours of Work: Monday to Friday, 36.25 hours per week (full-time)

Selected candidates for this position will undergo a post-secondary academic check, and a Security Clearance will be required for the successful candidate(s).

Any costs associated with obtaining the required documents/checks as noted, or any interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province in which they currently reside.

Links and information on what the GOA has to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance 
• Leadership and mentorship programs