William Watson Lodge - Visitor Services Attendant

Role Responsibilities

Are you a compassionate individual who is committed to breaking down barriers and supporting people of all abilities to connect with nature-based experiences? If so, we want to hear from you!

The Visitor Services Attendant reports to the Visitor Services Supervisor and is part of a team that is responsible for ensuring the William Watson Lodge (WWL) has positive, effective, and efficient interactions with guests, the general public, partners and other stakeholders.

This position is responsible for the successful delivery of the Visitor Services program, including delivery of visitor information services, lodging procedures and reservations, and supports programming and activities that enhance experiences and eliminate barriers for Albertans with disabilities to access nature. This role is important in ensuring that WWL continues to be a safe, inclusive, responsive, and innovative year-round accessible facility for all visitors.

Duties and responsibilities include, but not limited to:
•    Provide professional and courteous in-person, telephone, and e-mail information on lodging facilities, recreational activities, camping facilities, trail conditions, public safety information, tourism and travel opportunities and general area information.
•    Check guests in to their campground and cabin units, perform physical checks of units, and provide direction to guests on cleaning as per guest check out procedures.
•    Process reservations using approved Government of Alberta procedures and Point-of Sales (POS) systems.
•    Assist the Alberta Contact Centre with making reservations, answering questions, and providing assistance for complex reservations.
•    Administer sales of the Kananaskis Conservation Pass by providing public messaging, and processing pass sales and exemptions.
•    Provide instructions to guests on how to use specialized accessible equipment including lifts, hospital beds, commodes, wheelchairs, ceiling track systems, and adaptable recreation equipment.
•    Perform duties that ensure a comfortable and welcoming environment such as maintaining plants, lighting fireplace, making coffee, organizing library, cleaning and sanitizing dishes, organizing furniture, etc.
•    Provide guests information on the William Watson Lodge Society, the work they do and how guests can become involved.
•    Promote opportunities, act as point of contact for daily activities of Rocky Mountain Adaptive, document experiences through photography as requested.
•    Assist event organizers with set up, facility orientations, pre-arrival information and on-going event support for single and multi-day events.
•    Respond to on-site emergencies as a first responder for medical emergencies and health concerns, domestic disputes, wildlife encounters, floods, power outages and other situations.
•    Clean and sanitize cabin units and the main lodge on an as needed basis.
•    Other duties as assigned.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Creative Problem Solving – ability to assess options and implications in new ways to achieve outcomes and solutions. This role supports guests as the first point of contact. The unique facility and diversity of client needs require creativity to resolve a variety of simple and complex issues.

Agility – ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment. A dynamic work environment where adapting to interactions and situations based on the specific needs and emotions of a client is necessary.

Systems Thinking– understands how the work done is part of a larger integrated environment. Looks beyond own area and considers how own work impacts the work and success of others. This role collaborates with Public Engagement staff, Information Services, Rocky Mountain Adaptive and other accessibility partners to support educational and recreation programming.

Develop Networks – a commitment to learning and the desire to invest in the development of the capability of yourself and others. This role builds relationships by engaging guests and group organizers, providing information on the WWL Facility, Peter Lougheed Provincial Park, Kananaskis Region and other organizations and programs that work for the benefit of Albertans with disabilities and Alberta seniors.

Qualifications

Education and Experience required:
•    High school diploma.
•    Two years of related experience.

Equivalency: 
•    Directly related experience or education considered on the basis of: one year of experience for one year of education OR one year of education for one year of experience.

Additional Requirements:
•    Standard First Aid and CPR- Level C Certificate.
•    Vulnerable Sector Record Check.

Assets:
•    Strong working knowledge of the adaptive and non-adaptive recreational opportunities and facilities available to visitors at WWL, Peter Lougheed Provincial Park, and Kananaskis Country and area.
•    Basic understanding of Provincial Parks Act and Regulations, OHS legislation, and Inclusion and Accessibility policies. 
•    Experience working with persons with disabilities and seniors.
•    Experience responding to complex emergency situations, including prioritizing the special needs of clients and life safety equipment.
•    Excellent interpersonal and communication skills and professionalism dealing with the public and colleagues.
•    Strong computer skills with proficiency with Aspira Reservation software and Microsoft Office software including Word, Excel, and Outlook.
•    Good organizational skills and the ability to work in a team environment and independently.
•    Good working knowledge of front desk procedures, reconciliation processes, cash handling, and credit card systems.
•    Industry Canada Radio Operators Certificate- Aeronautical.
•    Oxygen Administration training.
•    Physically able to perform the duties as assigned.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Terms of Employment
•    This is an ongoing, year-round casual wage position with the possibility of contract extensions every 6 months.
•    This position requires you to work various shifts including evenings, weekends and holidays. 
•    Access to reliable transportation to and from place of work. There is no public transportation to WWL.
•    Willingness to commute to a remote workplace (1hr 5min from Canmore or 1 hour 30min from Cochrane or Calgary) or live in staff housing in Peter Lougheed Provincial Park.
•    Standard First Aid and CPR Level C Certificate and Vulnerable Sector Record Check are required prior to commencement.

Any initial costs associated with obtaining required documents/checks as noted will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Instructions for your Resume:
•    Include date ranges (month and year) associated with all education and work experience – we are unable to assess resumes without this information.
•    Indicate whether your work experience was casual, part-time or full-time.
•    Example: Camp Counsellor: Jan 2016 – June 2019 (PT, 3 eight-hour shifts per week).

What We offer:
•    Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive
•    Positive workplace culture and work-life balance.
•    Mentorship Programs.

Resources for applicants:

•    https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx
•    https://www.alberta.ca/alberta-public-service-hiring-process.aspx
•    https://alis.alberta.ca/look-for-work/