Appeals Assistant

Role Responsibilities

Reporting to the Appeals Coordinator, you will work independently as an Appeals Assistant, providing administrative support and guidance throughout the appeal process.

In this role, you will be responsible for:

• Serving as an important point of contact for Albertans navigating the appeal process, responding to inquiries and assisting with appeal documentation while maintaining neutrality and impartiality.
• Reviewing appeal submissions, coordinate hearing logistics, prepare and distribute appeal packages
• Maintaining appeal records
• Supporting panel members in hearings
• You will also identify and escalate sensitive or complex issues, support regional meetings and training activities for panel members.
• Contributing to the efficient operation of the Appeals Secretariat through general office administration and team collaboration
• General mail and front desk and reception duties

The Job Description is provided for further details on this position in this Link.

APS Competencies

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Position Specific Competencies include:

• Creative Problem Solving
  • You must use your problem solving to understand questions asked by appeal parties and provide appropriate information. You must also understand when issues need to be escalated to the Appeals Officer or Appeals Coordinator
• Agility
  • You must maintain the impartiality and neutrality of the Appeals Secretariat when communication with appeal parties and members of the appeal panels
• Drive for Results
  • You must ensure that all appeal tasks are complete in an accurate and timely manner and incorporate feedback provided by your supervisor to improve performance

Qualifications

Requirements

• Administrative Support 4 - High School diploma plus a minimum of two years of related administrative experience.
  
  

Equivalencies will be considered based on 1 year of experience for 1 year of education or 1 year of education for 1 year of experience.

The position requires knowledge, skills, and abilities in the following areas:

• Administrative practices, procedures and standards
• Proven excellent communication and interpersonal skills to deal diplomatically and professionally with a variety of stakeholders at different levels of understanding
• Ability to work with information technology, including various applications and systems (e.g.,
• SharePoint, Excel, Outlook)
• Ability to organize and prioritize short-term work
• Ability to respond to changing priorities and meeting changing timelines
• Ability to function independently without on-site supervision as well as part of a team
• Ability to creatively problem-solve urgent emerging issues
• Ability to exercise judgment in dealing with sensitive and confidential situations/information
• Time management and organizational skills

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Assets

The ideal candidate will bring experience working in a fast-paced, client-focused environment where they have:

• Supported case management, appeals, hearings, adjudication, compliance, or other procedural processes.
• Reviewed documentation for completeness, accuracy, and adherence to established requirements.
• Communicated effectively and empathetically with individuals navigating complex situations.
• Managed challenging interactions using sound judgment and de-escalation techniques.
• Adapted quickly to changing priorities while maintaining service standards and timelines.
• Worked independently with minimal supervision, while recognizing when issues required escalation.
• Demonstrated exceptional attention to detail when handling confidential information and maintaining records.

Notes

This is a permanent full-time position working 36.25 hours per week, Monday to Friday

This position will be in Lethbridge, Alberta at the Lethbridge Administration Building

• Final candidates will be required to undergo a criminal records check (CRC) if applicable.
• Candidates must be legally entitled to work in Canada. 
  
  

The links below provide information on what we have to offer.

• Working for the Alberta Public Service
• Public Service Pension Plan (PSPP) 
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/security checks from the province they currently reside in.