Admissions Cashier

Role Responsibilities

Visitor Services Admissions Clerk

The UCHV requires up to three seasonal admissions clerks to work from May 1 until September 12 for the last special event of the season.

First impressions are vital. The admission clerk is the first contact for visitors and is key to creating a warm and welcoming museum experience. Key tasks include welcoming visitors, processing gate admission, answering any way-finding questions. Administrative duties include daily cash reconciliations.
Specifically, duties will include:  

1. Collection of admission fees, including accepting various passes and other admissions incentives, responding to enquiries and familiarizing visitors with the site, administering economic surveys, discount monitoring, and ensuring the visitors have a positive first contact experience.
2. Reconciliation of cash, including maintaining a balanced float, daily reconciliation of admission fees and cost recovery, and timely delivery of cash admissions and reconciliations to senior administrative staff. 
3. Maintain a friendly and courteous attitude toward all visitors, handling visitor complaints in a professional manner and providing direction to visitors regarding the day’s site activities.
4. May be required to undertake additional administrative duties e.g. data entry, supporting various program areas as needed.

The Admissions Cashier will be required to work with minimal supervision and adapt quickly to high volume visitation, particularly on special event days.  Quick decision-making and problem-solving skills will be necessary in order to keep traffic moving at these times. Reconciliation and documentation must be completed on a daily basis, so that cash can be deposited, and cash blotter can be maintained by other administrative staff.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility - Possesses an ability to create an adaptable environment and overcome barriers through proactive and flexible approach to work.
• Drive for Results - Facilitates the creation of plans and strategies based in previous experience and works in collaboration with other stakeholder groups to meet and exceed expectations.
• Creative Problem Solving - Facilitates the creation of a work environment for generating and finding newer ideas to solve existing and potential problems.
• Systems Thinking - Considers the impact of strategies and changes on the work of clients, stakeholders, and team members and support organization vision and goals through strategic planning of tasks and considering relationships between different work approaches and their impact on different programs, divisions and ministries.
• Develop Networks -  Develops and sustains a network of relationships across the division and with other GOA ministries on issues and work with other branches to develop effective communication channels to enhance and maximize the effectiveness of interactions.

Qualifications

High School Diploma is required for this position

• Incumbent should possess a minimum of high school graduation and have mathematical and problem-solving skills.  
• Valid Driver License - Class 5.
• Excellent communication skills and ability to readily put visitors at ease in the most stressful situations.
• Experience in cash handling is required
• These positions require availability for weekday, weekends and holidays
• Customer service experience is a definite asset.
  
  

Equivalency: Directly related experience considered on the basis of one year of experience for one year of education.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Weekend shift work will be required; normal admissions hours will be from 9:00 a.m. to 5:00 p.m. Wednesday - Sunday, five days per week, plus stat holiday Mondays. 
** Admissions clerks will work on a rotational basis.

The position is for the summer season, with anticipated start date in May 2026, and continuing until September 2026.

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

Resumes must include precise employment dates (month and year) to assist in assessing attention to detail skills.

The final candidates for this position will be asked to undergo an academic check, references, may need to provide a suitable security screening and may be asked to complete a written exercise and/or assessment.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.