Cabin Maintenance Worker

Role Responsibilities

The Lakeland District is looking to hire motivated and hardworking individuals with janitorial and grounds keeping skills to fill the Cabin Caretaker position at Sir Winston Churchill Provincial Park.

The work performed must meet required quality standards, be reflective of visitor needs and organizational priorities, comply with applicable divisional and departmental guidelines and policies, and be completed in accordance with OHS policies and regulations.

As a Cabin Maintenance Worker you will:

Administrative Duties
•    Represent Alberta Parks in a professional and proper manner; wearing uniform in accordance to the uniform policy.
•    Familiarity and application of all pertinent policies, directives, procedures and protocols.

Business Operations (Registration Booth)
•    Acquire understanding and ability to use all functions of the Shop.AlbertaParks.ca system in order to register campers, process changes, and/or check-out dates, cancel reservations, complete check-outs, record reservations and processes payments or refunds using the system.
•    Proficiency with ASPIRA software and functions to operate cash register and point of sale machine, ensuring floats and cash outs are accurate and balanced.
•    Ensuring building security through effective opening and closing tasks/procedures, ensuring facilities are kept clean, organized, secure, and safe at all times; reporting maintenance issues immediately.
•    Ensure hours of operation are communicated to visitors and facility is open during scheduled hours.
•    Retail sales of product and services which include: firewood, concession items, ice and ice cream, and rentals (where applicable)
•    Responsible for inventory management and control – restocking of merchandise, general tidying and informing supervisor of any items that are low in stock.

Customer Service and Communication
•    Provide exceptional customer service as the first point of contact for comfort campers – greet and welcome all visitors in a friendly, approachable, and professional manner.
•    Strong communication skills when working with visitors and coworkers, and an ability to interact in a friendly, informative, diplomatic, adaptable and professional manner.
•    Provides accurate, concise and relevant information to park users regarding park facilities, services, activities, tours, directives, policies and regulations, as well as regional tourism opportunities and services.
•    Receives, responds and manages all customer service emergencies, issues, complaints, concerns and other feedback in highly professional and appropriate manner, including referrals to other appropriate departments, as required such as caretaking, maintenance, and visitor services, and following up on any such actions as required.
•    Assisting and working closely with other parks program streams as required to ensure operational and visitors’ needs are met. (Park Rangers, Conservation Officers, Maintenance, Visitor Engagement and other Visitor Services Staff)
•    Identifies and reports any issues or concerns with the reservation system, tills, POS, equipment, supplies, etc. in a timely manner to supervisor.
•    Become a park specialist with detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, water quality, weather, etc.) in order to assist the public with current information.

Role Responsibilities Continued

Janitorial/Maintenance Operations
•    Daily cleaning and grounds maintenance for park facilities, such as, washrooms, outhouses, comfort cabins, community facility, and tipis.
•    General cleaning can include, but is not limited to, dusting, sweeping, vacuuming, mopping, window washing, sanitizing and disinfecting all surfaces/appliances.
•    General landscaping, weeding, grass cutting, garbage collection and litter pickup
•    Light equipment operation (hand tools, power tools, lawnmowers, trimmers, off-highways vehicles, other specialty equipment as required, and as trained)
•    Basic building maintenance tasks and painting (where applicable)
•    Responding to public concerns and complaints regarding facility maintenance issues.

Occupational Health and Safety
•    Become familiar with all pertinent OH&S policies, procedures and protocols
•    Apply OH&S guidelines and policies in all areas of work.

Please click on this link to view the job description for MAINTENANCE SERVICE WORKER 1.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

•    Agility – You must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs.

•    Develop Self and Others – You must be able to proactively learn about the needs of park visitors, reflect on public interactions to identify areas of improvement and create a shared learning environment to lead the delivery of top level customer service; have the willingness to cross-train for other areas or duties such as occasionally assisting the maintenance staff.

•    Build Collaborative Environments – You have the ability to promote collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue using excellent interpersonal and communication skills with a positive and inclusive attitude.

•    Systems Thinking – This position is one component of a larger work environment that includes other program areas. It is important to understand how the position contributes to achieving broader Alberta Forestry and Parks goals and outcomes.

•    Creative Problem Solving –  Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions and need to be able to use a wide range of communication, problem-solving skills to promptly and professionally address issues.

Qualifications

Education and Experience required:
• Some high school with a preference for some janitorial and / or housekeeping experience

Prior to employment, successful candidates will require proof of: 
•    Valid Criminal Record Check
•    Valid Class 5 Driver’s License
•    Valid Defensive Driving Certificate
•    Valid Driver’s Abstract
•    Valid First Aid/CPR-C Certificate

Assets to the role include the following:
•    Strong customer service skills with good English language proficiency
•    Outgoing, friendly personality that enjoys working with the general public in a team atmosphere
•    Experience with point of sales machines, retail, cash handling and/or customer service
•    Knowledge of and experience in computer use and a variety of computer software, including but not limited to: Excel, Outlook, Word, Publisher
•    Knowledge of Alberta Parks and direct experience with Shop.AlbertaParks.ca
•    Familiarity with campground operations, park regulations, campground etiquette and surround Park amenities
•    Familiarity of Janitorial and/or housekeeping 
•    Good organizational and time management skills
•    Ability to work both independently and in a team setting
•    Independent problem solving and adaptability
•    Ability to operate light equipment and various tools

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

•    This is a seasonal wage opportunity starting at the beginning of May and going until September 2025.
•    Hours of work will consist of 40 hour workweeks with 8 hour shifts. This position will be required to work on evenings, weekends and holidays throughout the duration of the summer.
•    Accommodations may be available within the park.
•    Final candidates will be required to undergo a security screening and provide a current criminal record check and drivers abstract.
•    Final candidates will be required to have Defensive Driving and First Aid/CPR-C Certificate prior to commencement.
•    Training will be provided to successful candidates
•    These positions may require some outdoor work in a variety of weather conditions.

In your resume:
•    Include date ranges (month and year) associated with all education and work experience
•    Indicate whether your work experience was casual, part-time (PT) or full-time (FT) 
•    Example:  Maintenance Foreman: Jan 2016 – June 2019 (PT 3 eight hour  shifts per week)