Information Officer

Posting Date: Mar 20, 2023

Location: Lakeland District, AB

Company: Government of Alberta

Job Information

Job Title: Information Officer 

Job Requisition ID: 36841

Ministry: Forestry, Parks and Tourism

Location: Lakeland District

Full or Part-Time: Wage

Hours of Work: 40 hours per week

Regular/Temporary: Temporary - Wage

Scope: Seasonal Wage Opportunity - Open

Closing Date: Open until suitable Candidate found

Classification: Administrative Support 2

About Us

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx.

We support Albertans in being proud stewards of air, land, water, and biodiversity by leading the work required for the desired environmental outcomes and sustainable development of natural resources.

Lakeland District is a part of the North Region. One of the larger communities of the area Lac La Biche, Alberta. This district includes: Beaver Lake Provincial Recreation Area, Lakeland Provincial Recreation Area and Sir Winston Churchill Provincial Park.

The Lakeland district is looking for motivated, courteous and hardworking individuals with exceptional customer service skills to fill Information Officer positions for the following parks:

  • Beaver Lake Campground
  • Sir Winston Churchill Campground
  • Pinehurst Lake Campground


For more information about the Ministry of Forestry, Parks and Tourism, please visit our website at: https://www.alberta.ca/forestry-parks-and-tourism.aspx.

Role

Are you looking for an opportunity to engage with Albertans as they enjoy our beautiful parks during the Summer? Then please consider this position with Forestry, Parks and Tourism!

Information Officers are the first point of contact for visitors to Provincial Park campgrounds. Your role would include working in the permit booth as you register campers and create a positive experience for visitors by providing useful and timely information around park activities, rules and regulations, and nearby amenities. 

Your responsibilities include but are not limited to:

Administrative Duties

  • Learning and adhering to all pertinent policies, procedures and protocols including campground rules and regulations and GOA directives. 
  • Responding to in-person and telephone requests for information on area amenities and recreational activities within the Park.
  • Advising public of various rules, policies and regulations that apply within a Provincial Park
  • Staying up-to-date on relevant activities, opportunities, and conditions (trails, water, fishing, etc.) to provide to the public.
  • Learning emergency protocols to provide support to visitors and staff in an emergency situation


Booth Operations

  • Using Reserve Alberta Parks (RAP) software and functions to register campers, update visitor information, and process payments or refunds using the system.
  • Utilizing ASPIRA software and functions to operate cash register and point of sale machine.
  • Performing opening and closing tasks, ensuring booth locations are kept clean, organized, secure, and safe at all times.
  • Facilitating retail sales of product and services which include: firewood, concession items, ice and ice cream (where applicable)
  • May include others duties as assigned by supervisor


Customer Service & Communication

  • Providing exceptional customer service as the first point of contact for day users and overnight campers
  • Receiving and appropriately deal with public comments and complaints
  • Gaining familiarity with the natural history of the area to answer inquiries from visitors


Please note: This is a seasonal wage opportunity starting at the beginning of May with an anticipated end date of the September long weekend. 

There are up to 7 positions available across the parks in the Lakeland District.

Qualifications

Requirements:

  • High School Diploma

 

Equivalencies will be considered on the basis of 1 year of experience for 1 year of education.


Additional Requirements: 

  • A Valid Class 5 Driver’s License or equivalent
  • Availability to work evenings, weekends and holidays


Assets:

  • Valid First Aid / CPR-C certificate
  • Valid Driver’s Abstract
  • Defensive Driving Certificate
  • Strong customer service skills
  • Experience with point of sales machines and cash handling.
  • Knowledge of Alberta Parks and direct experience with Reserve.Alberta.Parks.ca 
  • Familiarity with campground operations, park regulations, campground etiquette and surrounding Park amenities.
  • English language proficiency 
  • Ability to work both independently and in a team setting.


The successful candidates will be asked to provide a Criminal Record Check.​​​​​​

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. 

This link will assist you with understanding competencies: https://www.alberta.ca/assets/documents/psc-alberta-public-service-competency-model.pdf.

Agility – Ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.

Build Collaborative Environments – Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.

Creative Problem Solving – Ability to assess options and implications in new ways to achieve outcomes and solutions.

Drive for Results – Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.

Systems Thinking – The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems Thinking allows us to keep broader impacts and connections in mind.

Salary

$19.64 – $23.90 per hour 

Shift Differential Premiums are available at the following rates:
$3.25/hour weekend premium 
$2.75/hour evening premium

Wage employees receive 11.2% in addition to regular wage earnings in lieu of   benefits and vacation leave.

  • 5.2 percent of regular wage earnings instead of paid holidays
  • 6 percent of regular wage earnings instead of annual vacation pay

Notes

Hours of Work: 40 hours per week. Days of the week will be dependent on placement, and staff are required to work evenings, weekends and holidays throughout the summer

This is a seasonal wage opportunity starting at the beginning of May with an anticipated end date of the September long weekend. 

There are up to 7 positions available across the parks in the Lakeland District

Other Notes:

  • Accommodations may be available within the park
  • Final candidates will be required to undergo a security screening and provide a current criminal record check.
  • Training will be provided to successful candidates


In your application, please a include cover letter detailing your interest in the position, and role related experience. In your resume include dates (including months and years) associated with all education and work experience. 

How To Apply

Click on the “Apply Now” button.  

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/navigating-online-jobs-application.aspx to learn more about creating a candidate profile and other tips for the Government of Alberta’s online application system. 

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system, click here to access the main log in page where you are able to ‘Create an account’, reset your password (‘Forgot your password’) or ‘Sign  In’ should you already have an account. 

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant. 

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at https://www.alberta.ca/alberta-public-service-jobs.aspx.

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Resources for applicants:


It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) https://www.alberta.ca/iqas-overview.aspx. Applicants are encouraged to include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Dianna Sidon at Dianna.Sidon@gov.ab.ca

If this competition is closed as per the closing date noted above, please continue to check http://www.jobs.alberta.ca for a listing of current career opportunities with the Government of Alberta.