Visitor Services Supervisor

Role Responsibilities

Are you looking for a rewarding and challenging career in Alberta Parks? If so, you might be the perfect candidate as the Visitor Services Supervisor. It is a key role in delivering high-quality services to the public in the Athabasca, Cold Lake, Lac La Biche areas within the North Region.

As a Visitor Services Supervisor, you will work mainly in Provincial Parks and will also support Visitor Services and Experience programs in other parks in the area and the region. You will need to work strategically and operationally and make decisions ranging from simple to complex. If this sounds like the job for you, apply today and join our team.

Highlights of roles and responsibilities will require the ability to:
•    Operate and deliver the Alberta Parks campground reservation/registration service in area parks.
•    Oversee retail operations, planning, purchase, inventory of the campground store and caretaking services, and liaise with Maintenance and Recreation and Resource staff for compliance.
•    Identify, market and promote the delivery of retail operations within Athabasca and Cold Lake Area.
•    Provide leadership to seasonal staff to ensure efficient visitors booth service delivery and high-quality customer service.
•    Manage budget and revenues generated by Visitor Services program including developing projections, tracking expenditures, payment systems management, revenue reconciliation and reporting.
•    Make recommendations for improvements to area business and information operations.
•    Provide administrative functions related to Visitor Services Program.
 

Please click this link to view the job description.

APS Comptencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Systems Thinking - The Visitor Services Supervisor supports program and strategic planning related to Athabasca – Cold Lake business and information operations by reviewing and evaluating programs and services. Support the broader Visitor Services teams in a variety of park project and priorities.

Agility – Use common sense and past experiences to approach ambiguous problems and make effective decisions. Ask questions, seek clarification, and assess how things will be different when change is introduced or anticipated. Adapt and flex to meet challenges appropriately.

Drive for Results – Work independently to complete tasks and responsibilities. Proactively provide suggested actions and ask for guidance to determine the best course of action when lacking information or where there are multiple priorities. 

Build Collaborative Environments – Contribute positively by actively sharing information and listening and accepting others' points of view in an open, honest and non-defensive way. Show good judgement and discretion in sensitive situations. 

Develop Networks – Make an effort to have informal or casual contact with a range of colleagues, clients and stakeholders; Actively support the interests of colleagues, clients and stakeholders by making choices and setting priorities that incorporate their needs.

Creative Problem Solving –Seek to improve activities and results by doing something that new and different in the organization; explore different methods in how we complete our work, with a goal to achieving more efficient and effective outcomes.

Qualifications

Education:
•    Two-year diploma in a related field such as Business Administration, Tourism, or Environmental, and 2 years related experience. 

Equivalency:
•    1 year of education for 1 year of experience; or
•    1 year of experience for 1 year of education.

Additional Requirements:
•    Exceptional knowledge of and experience in computer use of a variety of computer software (including but not limited to Excel, PowerPoint, Word, Publisher).
•    Strong interpersonal skills, and supervisory experience and skills with the ability to motivate, train and lead variety of staff in an intense and demanding work environment.
•    Knowledge of: business processes, Alberta Parks’ mandate, structure and goals as well as Customer Services.

Assets, Knowledge of:
•    Tourism
•    Retail industry
•    Organization and time management
•    Valid Standard First-Aid and CPR level C + AED certificate
•    Food Safety Certificate

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

The successful candidate will be required to provide:
•    Valid Class 5 Driver’s license
•    Valid 3-year driver’s abstract
•    Criminal Record Check

In your resume:
Include date ranges (month and year) associated with all education and work experience.
Indicate whether your work experience was casual, part time (PT) or full time (FT).
Example:  Maintenance Foreman: Jan 2016 – June 2019 (PT, 3 eight hour shifts per week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

What the GoA has to offer:

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
•    Positive workplace culture and work-life balance
•    Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
•    Leadership and mentorship programs