Information Officer

Role Responsibilities

Are you looking for a great summertime employment opportunity to work in one of the Kananaskis District Visitor Information Centres? Do you have excellent customer service and communication skills to provide information to visitors to make sure they have the information they need to enjoy their Park experience? If so, apply today!

We are looking to hire:
•    Peter Lougheed Provincial Park – 3 positions 
•    Kananaskis Visitor Information Centre – 4 positions 
•    Elbow Valley Information Centre – 2 positions

This is a front-line customer service role that focuses on day-to-day operations of the larger Kananaskis Information Program, including handling visitor inquiries at the Visitor Information Centre, performing retail sales, issuing Kananaskis Conservation Passes, cash-in/cash-out procedures, compiling and posting Regional trail data from staff and users, editing data on the Alberta Parks website, and responding to requests through email, phone, social media, and mail.

Highlights of responsibilities include but not limited to:

In-Person Information Services:
•    Provide exceptional customer service as the first point of contact for day users and overnight campers, in person, at the booth at registration time or any time visitors have inquiries.
•    Understand reserve.albertaparks.ca functions to register campers, update visitor information, and process payments or refunds using the system.
•    Operate cash register and point of sale system.
•    Manage a till float to ensure that staff are able to provide appropriate change to visitors at all times.
•    Manage retail sales, orders, inventory, and stock.
•    Daily opening tasks, closing tasks and ensuring location is open to the public during scheduled hours of operation.
•    Participate in all required booth operations, including camper compliance, shower coin collection, group unit counts, and daily cleaning.
•    Receive, respond to, and follow up with customer complaints.
•    Learn and adhere to all pertinent policies, procedures, and protocols, including Occupational Health and Safety (OH&S) protocols, campground regulations, and Government of Alberta directives; understand emergency protocols to provide support to visitors and staff in an emergency situations.

Education and Information Services:
•    Respond to in-person and telephone/email requests for information on area amenities and recreational activities.
•    Advise the public of the various rules, policies, and regulations that apply within a Provincial Park.
•    Stay up-to-date on relevant activities, opportunities, and conditions (trails, water, fishing, etc.) to provide to the public.
•    Plan and deliver activities to support special events (such as Canada Day or Parks Day).

Administrative Duties:
•    Complete daily cash-outs and accurately enter data into Excel workbooks.
•    Record and organize statistics for public visitation and demographics as required.

Manage invoices and track expenditures:
•    Place orders for supplies and retail inventory to ensure the proper supplies are available prior to periods of increased visitation

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

•    Systems Thinking – You will focus on the connections between various elements of a strategy to understand how outcomes influence the larger goals of the Government of Alberta operational plans for Alberta Parks.

•    Creative Problem Solving – You will have the ability to assess options and recommend solutions to issues that may arise.

•    Agility – You will have the ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.

•    Drive for Results – You will have the ability to understand what outcomes are important and maximize resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to team members and supervisors.

•    Develop Networks – You will strive to proactively build networks, connect, and build trust in relationships with various stakeholders.

•    Build Collaborative Environments – You will lead and contribute to the conditions and environments that allow people to work collaboratively together to achieve outcomes.

Qualifications

Education and Experience:
•    High School Diploma with preference for post-secondary education plus one year of customer service experience; equivalencies will be considered.

Additional Assets to be successful in either role: 
•    Exceptional English language proficiency for verbal and written communication.
•    Proficient computer skills (Microsoft Office, internet); Publisher and PowerPoint are also an asset.

Assets:
•    Experience or training in Tourism & Hospitality, Administration, Communications, Accounting, or Business and ability to provide exceptional Customer Service.
•    Previous Alberta Parks experience and direct experience with Reserve.AlbertaParks.ca. 
•    Experience handling cash, credit and debit card transactions, computer usage, debit machines.
•    Customer service, retail and cash-handling experience and/or administration experience.
•    Previous supervisory/leadership experience.
•    Familiarity with the campground operations and/or the area surrounding your park preferences; camping experience or knowledge of appropriate campground etiquette.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Terms of Employment: 
•    Start of contract is variable, with some positions starting immediately and some not until April or June. End of contract is October 31, 2025 with possible extension into the 2025 winter season.
•    Evening and weekend work will be required; premium is paid for these shifts.
•    Access to reliable transportation to and from place of work.
•    A valid Alberta Class 5 Driver’s License is required.
•    Final Candidates will be required to provide a standard 3-year Driver’s Abstract prior to commencement.
•    Prior to hire, recognized current intermediate Standard First Aid and CPR Level "C"/AED Certificate will be needed. 
•    Adherence to Alberta Parks Uniform Policy.
•    Positions may require some outdoor work in a variety of weather conditions.

In your resume:
•    Include date ranges (month and year) associated with all education and work experience.
•    Indicate whether your work experience was casual, part-time (PT) or full-time (FT). 
•    Example: Legal Assistant: Jan 2016 – June 2019 (PT 3 eight hour shifts per week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

What we offer:
•    Cultural Awareness and Support: We recognize the significance of Indigenous cultural practices and will work with employees to ensure they have the flexibility and support needed to participate in ceremonies, traditions, and other cultural commitments.
•    Indigenous candidates are strongly encouraged to apply. Alberta Parks is committed to building a workforce that reflects the communities we serve and welcomes applications from First Nations, Métis, and Inuit individuals.