Emergency Communication Technician

Role Responsibilities

Emergency Communication Technicians fill a dynamic role within a highly specialized remote communications and intelligence hub as the primary point of coordination for incident processing, resource mobilization, communications and documentation during emergency and non-emergency calls throughout the front country and backcountry areas of over 25,000 sq km land base of the Kananaskis Region.

We are looking to fill two summer seasonal positions to work in our Kananaskis Emergency Services office.

Duties include simultaneous monitoring of multiple phone lines and radio channels as well as operation of a variety of communications equipment including a multi-screen computer terminal and various software, printer, mapping software, advanced telephone system, GPS unit, iPad and voice recorder.

Throughout any occurrence, whether it be a wildlife complaint, natural disaster or mass casualty incident, the Emergency Communication Officer is the primary resource for communications between numerous response agencies: Kananaskis Country Mountain Rescue Team, Conservation Officers, Helicopter Rescue units, RCMP, EMS agencies, Provincial Flight Coordination Centers, Search and Rescue groups, Fire Departments and numerous non-emergency agencies.

Emergency Communication Technicians manage multiple responses and incidents simultaneously, triaging priority calls based on available resources and immediate threats to life safety. Reporting to the Emergency Services Dispatch Supervisor, this position is responsible for key emergency communications center files and programs. These include dispatch and radio communications program (training, licensing, and trends analysis), communications technologies and asset management, and stakeholder support.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

•    Agility: This position anticipates and supports changes and requires Emotional Resilience in a work environment that is both fast paced and prone to rapid changes.
•    Creative Problem Solving: This position strives to seek clarity in day-to-day operations, is encouraged to challenge the processes by which the work is done and to Identify alternative solutions for consideration.
•    Systems Thinking: This position impacts a wide range of stakeholders in a variety of ways. This position considers impacts of the work that is being done, understands connections to the Alberta Public Service (APS) and stakeholders and understands how the work being done provides clarity.
•    Develop Networks: This position’s primary focus is on communication. This position focuses on the client, communicates purposefully to ensure that the client’s needs are met, identifies stakeholders and builds relationships with stakeholders and other work units.

Qualifications

Education and Experience: 
•    High school diploma and two years of related administrative experience.
•    Directly related experience or education considered on the basis of one year of experience for one year of education or one year of education for one year of experience.

Other Requirements that are mandatory:
·    Prior to hire, recognized current intermediate Standard First Aid and CPR Level “C”/AED Certificate will be needed. Preference may be given to candidates having an 80-hour Wilderness First Aid certification.
·    A valid Alberta Class 5 Driver’s License.
·    Final candidates will be required to provide a standard 3-year Driver’s Abstract prior to commencement. 
·    Successful candidates must provide a Criminal Record Check.
·    Able to work irregular hours, overtime, shifts, evenings and/or weekends, and/or statutory and provincial holidays.
·    Able to work independently without direct supervision, with initiative to remain productive and support other park programs when needed.

Assets:
•    Previous Dispatch experience with Emergency Services including International Academics of Emergency Dispatchers (IAED) Certification or similar.
•    Previous experience in Emergency Services including EMS, Fire and Public Safety.
•    Industry Canada- Restricted Radio Operators License-Aeronautical Certification.
•    Enhanced RCMP security clearance for use of enforcement applications.
•    Technical abilities in radio communications systems and equipment.
•    High level of computer proficiency including typing speed and abilities with Microsoft Office products.
•    Basic Emergency Management certificate.
•    Incident Command System (ICS) training.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Terms of Employment:
•    This is a seasonal wage position from May until mid-September.
•    Shifts range from 10:00 AM – 20:00 PM.
•    Shifts are 10 hours in length based on a 40-hour work week.
•    Successful Candidates may be kept past the end of the term as Wage Staff.
•    Final Candidates will be required to undergo a security screening.
•    There is no provision for this position to work from home.

In your resume:
•    Include date ranges (month and year) associated with all education and work experience.
•    Indicate whether your work experience was casual, part-time (PT) or full-time (FT).
•    Example: Legal Assistant: Jan 2016 – June 2019 (PT 3 eight hour shifts per week)

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

What we offer:
•    Cultural Awareness and Support: We recognize the significance of Indigenous cultural practices and will work with employees to ensure they have the flexibility and support needed to participate in ceremonies, traditions, and other cultural commitments.
•    Indigenous candidates are strongly encouraged to apply. Alberta Parks is committed to building a workforce that reflects the communities we serve and welcomes applications from First Nations, Métis, and Inuit individuals.