Enrollments Coordinator

Role Responsibilities

Are you organized, detail-oriented, and energized by a fast-paced, service-focused environment? The Hinton Training Centre is looking for an Enrollments Coordinator to be the first point of contact for clients accessing our training programs. You’ll ensure smooth registration experiences, maintain key facility and course information, and help improve our operations to deliver top-quality training.

In this role, you’ll work closely with forest divisions, government agencies, academic institutions, non-profits, and emergency response teams. You’ll manage bookings, maintain databases, and support efficient registration processes, ensuring every participant experiences the professionalism and expertise the Centre is known for.

Your key responsibilities include:

• Coordinate training bookings and manage registration enquiries, ensuring a smooth participant experience.
• Researching and developing registration policies to improve efficiency and streamline administrative processes.
• Use registration and divisional software to maintain accurate and efficient daily operations.
• Assist the Registration Lead with front-office management and creating a welcoming, client-focused environment.
• Handle financial tasks related to enrollments and registrations with accuracy and attention to detail. 
• Help develop and update content for the HTC website.
• Perform other duties to support the Registration team and other Units at HTC. 

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

About your Competencies:

Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.

Systems thinking: considers interrelationships and emerging trends to attain goals: seeks insight on implications of different options and analyzes long term outcomes, focus on goals and values and identifies unintended consequences.

Creative Problem Solving: Engages the community and resources at hand to address issues: and engages prespective to seek root causes and finds ways to improve complex systems and employes resources from other areas to solve problems. Engages others and encourages debate and idea generation to solve problems while addressing risks.

Build Collaborative Environments: Facilitates open communication and leverages team skill: leverages skills and knowledge of others and genuinely values and learns form others. Facilitates open and respectful conflict reslolution and recognizes and appreciates others.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Qualifications

Education and Experience: 
Two-year diploma in administration, computer science or related; no experience required; or equivalent as described. 
Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

Assets

• Experience coordinating registrations, bookings, or event logistics.
• Strong client service and communication skills, to manage inquiries, resolve issues, handle tight deadlines, high-volume workload. 
• Experience with databases and registration software (eg: 1GX, Innfinity, REACH). 
• Proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint, Teams).
• Knowledge of Government of Alberta procedures and policies. 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This is a temporary, full-time role with an end date of March 31, 2026, with the standard weekly work hours of 36.25, Monday to Friday. Accommodation may be provided for the duration of employment.

Candidates may be asked to complete a written assignment as a part of the interview process.

Application Information:

• In your application, please include cover page detailing your interest, and role related experience.
• In your resume include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time or full-time. For example January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).
• Three (3) work-related references are required for those selected for an interview.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.