ADS Advisor

Role Responsibilities

Reporting to the AIT Officer, Hinton Region Supervisor, as an ADS Advisor, you will be the primary contact providing advice and expertise to Alberta’s industry. This includes clients, employers, sponsors, AIT Officers, training providers, unions, trade associations and labour brokers, to ensure consistent interpretation of Skilled Trades and Apprenticeship Education (STAEA) legislation, policies, and programs.

Key responsibilities include but are not limited to:

• Guiding clients through the apprenticeship registration process, including prospective apprentices applying from outside Alberta.
• Advising clients on apprenticeship progression, this includes, classroom instruction, examinations, on-the-job training, academic upgrading, sponsor and apprentice responsibilities, competency portfolios and journeyperson certification
• Assessing client needs and provide tailored guidance on certification options, including Blue Seal, Red Seal, Qualification Assessments and Prior Learning Assessments, as well as applicable legislation, trade regulations and program policies.
• Assessing applications, process apprenticeship documents and completion hours, review classroom instruction, amend programs, support in-office examinations and deliver service through the 1-800 contact centre and in-person client counter.
• Providing accurate, consistent information and support to clients, stakeholders and Alberta industry, directly contributing to service quality, program integrity, cost-effectiveness and overall delivery success.

Successful candidates must demonstrate strong organizational and time-management skills, excellent verbal and written communication skills, the ability to work independently, and strong interpersonal skills working in a busy client service environment. Occasional travel may be required. 

The Job Description is provided for Further details on this position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Competencies essential for these roles include:

• Creative Problem Solving: Ability to gather information from varied sources, analyze and interpret information to formulate reports and make decisions related to case planning.
• Agility: Ability to prioritize competing workload pressures in an effective manner and contribute to the organizational goals.
• Drive for Results: Demonstrates ability to gather, integrate and interpret complex information Sets and accomplishes goals and priorities in order to deliver outcomes consistent with departmental objectives and directives. Excellent analytical, assessment and critical judgement skills.
• Build Collaborative Environments: Effectively helping and following through inquiries, requests, and concerns from colleagues, clients and stakeholders, as well as demonstrating the ability to remain courteous and professional in stressful situations.
• Building Collaborative Environments: Ability to work cooperatively and collaboratively with a variety of teams within the workplace, community and other Government ministries/agencies to meet client and ministry goals and objectives.
• Developing Networks: Ability to interact positively, build relationships and work effectively with others.
• Develop Self and Others: Ability to invest in the development of long-term capability of yourself and others.

Qualifications

• High school diploma and a minimum of 2 years of related administrative experience.
• Proficiency in Microsoft 365 (Word, Excel, Outlook).
• Class 5 Driver’s license required.

Equivalencies will be considered based on one year of experience for one year of education, or one year of education for one year of experience.

Knowledge and Skills:

• Experience and knowledge directly related to apprenticeship programs, skilled trades, certification, or occupational training considered an asset.
• Experience delivering client services in public-facing roles as the primary point of contact.
• Knowledge of the Skilled Trades and Apprenticeship Education Act, trade regulations, related policies, and program requirements considered an asset. 
• Knowledge of apprenticeship registration, progression, classroom instruction, examinations, on-the-job training, sponsorship responsibilities, and journeyperson certification considered an asset.
• Knowledge of certification pathways and assessments, including Red Seal, Blue Seal, Qualification Assessments, Prior Learning Assessments, and competency portfolios considered an asset.
• Experience interpreting and clearly explaining legislation, policies, procedures, or complex program requirements to clients and stakeholders.
• Experience reviewing and processing applications, forms, supporting documents, training records, or completion hours for accuracy and compliance.
• Experience providing client service through multiple channels, including telephone or contact centre, email, and in-person service.
• Strong analytical, problem-solving, organizational, time-management, and attention-to-detail skills in a high-volume environment.
• Strong verbal and written communication skills and the ability to build collaborative relationships with clients, employers, training providers, industry representatives, and internal partners.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

This is a permanent full-time position based in the Hinton office. Work hours are 8:15am – 4:30pm (36.25 hours per week), Monday to Friday.

Selected candidates for this Administrative Support 4 role will be required to participate in an initial qualification interview. Candidates who are further shortlisted from this stage will be required to complete a secondary placement interview.

Candidates who qualify will be placed into the Administrative Support 3 and 4 Talent Pool and can be considered for future Administrative Support 3 or 4 opportunities.

Final candidates will be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP)  
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.