Program Delivery Supervisor

Role Responsibilities

The Program Delivery Supervisor provides leadership, support, direction, and consultation to professional staff delivering Alberta Supports programs.  As a member of the area supervisor team, this position assists in developing and implementing area, and zonal plans; facilitates changes in program direction; assists staff to develop and implement plans to improve individual performance; and conducts environmental scanning to ensure that quality customer service goals are maintained, service delivery impacts are identified and changes implemented.

This position influences outcomes of strategic directions in the area/zone and province.  It ensures that program services are administered in accordance with accepted practices and guidelines as defined by departmental policy, procedure, and legislation.  This position interacts with clients to resolve complex issues in a variety of situations. The Supervisor represents Alberta Supports in the community, liaising with various interest groups, and representing the Department in many capacities.

Key responsibilities include:

• As a member of the area/zone supervisor team; contributes directly to the development and implementation of area/zone and provincial operations plan goals, and strategies, and to the building of effective and highly motivated unit teams. 
• Focus of work may encompass supervision and coordination of activities of the Support and Financial Services Coordinator (SFSC) roles or Career & Employments Consultants (CEC) and Assured Income for the Severely Handicapped (AISH), delivering Alberta Supports programs. Utilizes effective supervisory practices to develop and maintain a skilled client-focused staff.
• Responsible for the delivery of program information and services consistent with the strategic directions of the area/zone and the Provincial Business Plan. 
• Knowledge of the strategic plan and how operational priorities are influenced and determined.
• Knowledgeable with Contact Centre models to align staffing compliments towards service excellence.
• Working collaboratively with stakeholder groups to identify areas of common service and potential collaboration, as well as gaps in service and ways to close those gaps.
• Works as a team of supervisors within the area/zone and province that oversees the daily operations of the Alberta Supports programs and services; identifying strategic efficiencies, developing strategies, monitoring performance metrics to ensure standards are met, and evaluating achieved outcomes.
• Providing coaching, training, mentorship, and guidance to PS1 and/or PS3 level to whom you will engage in their development and role competency. 
• Communicating purposefully to inform Manager(s) on program successes and gaps. 
• Awareness of operational drivers such as the budget, staffing allocations, impacts of caseload growth, volume management.
• Understanding of technology and systems such as Microsoft office, including excel, outlook, sharepoint, word, LISA, CCD, CXone and compass.
• Awareness of data informed decision making and change management implications. 
• Experience with de-escalation techniques and strategies in conjunction with an understanding and working knowledge of Occupational Health and Safety Supervisor accountabilities. 
• A valid driver’s license is an asset to this role.  

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

This work reflects all APS Competencies with a focus on the following:
 

• Agility
• Drive for Results
• Build Collaborative Environments
• Systems Thinking
• Creative Problem Solving

Qualifications

Minimum Requirements: 
A university graduation in a related field (preferably in Social Sciences, Humanities, Business), plus a minimum of 4 years of progressively related experience (preferably in the Financial and Employment and/or Labour Market Programs).  Equivalencies will be considered as follows:
 

• 2 year Diploma in related field plus 6 years of experience; or 
• Directly related education or experience on the basis of 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education will be considered.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Supervisory/Leadership experience is a requirement of the position:

The following are considered assets:

• Knowledge of legislation, acts and regulations, and guidelines.
• Knowledge of Labour Market Development Act programs, Employment Insurance program as well as other Federal programs and Services, Alberta Education eligibility, etc. 
• Understanding and application of theoretical knowledge in human development and behavior, social policy, understanding of factors associated with vulnerable populations, labour market, career planning and development, and diverse barriers to employment and social functioning.
• Specialized knowledge of the Alberta Supports income and employment support programs, knowledge and understanding of Contact Centre principles, Labour Market and Workforce issues along with applicable legislation, regulations, policies, and procedures.
• Working knowledge of Master and Subsidiary Agreements and Human Resource accountabilities delegated to this position.
• Understanding of contact centre functionality.

Notes

There is 1 full time, permanent position available, located in High Prairie and the successful candidate will be required to reside in the community of High Prairie.. Hours of work are 36.25 hours weekly, Monday to Friday.

Your cover letter and resume will be used as a screening tool to assess your written communication.  

In your resume, please include dates (including months and years) associated with all education and work experience, with a highlight of your leadership skills.  Also, please indicate whether your work experience is casual, part time or full time.

Final candidates will be required to undergo a security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the Government of Alberta has to offer to prospective employees are as follows:

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
•    Positive workplace culture and work-life balance
•    Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
•    Leadership and mentorship programs