Systems Analyst

Role Responsibilities

Build, Enhance, and Support the Systems That Keep Government Services Running !

Are you passionate about building reliable systems, solving complex technical challenges, and supporting applications that deliver real-world impact?

This role offers the opportunity to work on foundational and mission-critical systems that support program delivery across the Government of Alberta. If you enjoy hands-on application development, maintenance, and continuous improvement in a collaborative, service-oriented environment, this position provides meaningful and rewarding work.

This position provides application development, maintenance, and enhancement support for complex custom systems within Client Service Management, Office of the Corporate Chief Information Officer and Telecommunications. Working in both primary and backup support roles, you will support critical systems that enable government programs and services.

Operating within government, departmental, and divisional IT policies and standards, you will independently undertake application maintenance and enhancement activities and contribute as part of a team under the guidance of an experienced Systems Analyst or Application Delivery Manager. The systems supported are foundational and business-critical to GoA service delivery.  You will also provide technical consulting to team members and client staff, delivering customer-focused services including system design, development, testing, implementation, ongoing maintenance, enhancements, and user training as required.

Key Responsibilities

Some of the responsibilities of this position include, but are not limited to:

• Perform system analysis and application support and maintenance.
• Apply accepted methods, standards, and best practices in application development and maintenance.
• Modify and enhance systems developed across multiple platforms and technologies.
• Communicate effectively with clients and technical teams to understand and address system and program requirements.
• Identify and leverage opportunities to improve applications using new and evolving technologies
• Perform maintenance and support activities on servers.
• Support database configuration and operational activities.

To be successful in this position, you will demonstrate:

• Strong interpersonal and communication skills, with the ability to work effectively with stakeholders who have varying levels of technical expertise.
• Proven ability to work collaboratively in a team environment.
• Effective time management and prioritization skills to ensure critical work is completed within established timelines.

Future-Focused Skills Matter

As technology continues to evolve, Artificial Intelligence (AI) is becoming an increasingly important component of modern application development and support. Preference will be given to candidates with prior experience using AI-driven tools or technologies, as well as those who demonstrate a strong aptitude and willingness to learn and apply AI. This may include using AI to support code development, testing, documentation, troubleshooting, and system optimization. A forward-thinking mindset and curiosity about leveraging AI to improve efficiency, reliability, and service delivery will be key to success in this role.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

Qualifications

Required:

• Two (2) year diploma in Computer Science, Information Technology or a related field. 

Equivalencies: Equivalencies are considered:  

• A related one-year certificate from a recognized post-secondary institution and one year of related experience.
  • An industry-recognized certification from a credible source, such as ISC2, may be used in place of the 1-year certificate.

Assets:

• Experience and/or working knowledge of application design principles, change management practices, and formal application development lifecycle methodologies
• Experience and /or strong understanding of programming concepts, techniques, logic, and database design.
• Experience working with modern and legacy software development tools, technologies, and frameworks, including but not limited to:
  • Development Frameworks & Languages: Visual Studio, C#, Visual Basic .NET, .NET/.NET Core, MVC, ASP.NET, Entity Framework, Classic ASP, ColdFusion (2023).
  • Web Technologies: HTML, CSS, JavaScript, AngularJS, Bootstrap, jQuery, React, Node.js, Vue.js.
  • Databases & Reporting: MS SQL Server (SSIS, SSRS), Oracle Database and Oracle Fusion, PostgreSQL, Crystal Reports, Power BI.
  • Integration & Interfaces: Web APIs, JSON, REST, WCF services, WebSocket communication.
  • Identity & Security: Single Sign-On (SSO) solutions using SAML and integration with identity providers (e.g., Azure Active Directory).
  • Cloud & Productivity Tools: Azure cloud services and Microsoft Office/Office 365 integration.

• Ability to support and maintain legacy platforms that may no longer be widely used

• Strong knowledge of business operations, including complex business functions, application-related processes and rules, organizational structure and lines of authority, and general departmental business processes.

• Detailed knowledge of the data and its relationships so that appropriate database scans and customized reports can be generated for senior management.
• Experience in working with customers in a support capacity.
• Familiarity with artificial intelligence (AI) technologies.

(Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Permanent full-time position.

Hours of Work:  36.25 hours per week

Location:  Greater Edmonton area (Remote)

This position is eligible for remote work. You must reside in Greater Edmonton area, Alberta to work remotely for this position.

Final candidates will be required to undergo security screening.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of
required competencies. 

This competition may be used to fill future vacancies, across the Government of Alberta, at   the same or lower classification level. 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.