Senior Platform Service Analyst

Role Responsibilities

Join us to shape the future of Platform Services!

As a Senior Platform Services Analyst, you won’t just maintain systems—you’ll define architecture, set standards, and drive innovation that powers Alberta’s digital ecosystem.

Reporting to the Manager, ESM Services Owner, you will lead the development, administration, and governance of the ServiceNow Platform. Your expertise will guide platform upgrades, recommend strategic solutions, and ensure alignment with business needs. You’ll influence the platform roadmap, contribute to prioritization processes, and provide leadership in designing scalable, reusable solutions. 

Responsibilities:
Some of your responsibilities in this position will include but are not limited to:

• Develop, administer, and standardize ServiceNow platform configurations and customizations. 
• Collaborate with team members and vendors to perform platform upgrades. 
• Recommend platform solutions based on business requirements and strategic fit. 
• Identify and promote reusable, patterns-based services aligned with enterprise goals. 
• Lead and contribute to project and initiative intake and prioritization, shaping the platform roadmap. 
•  Advise on solutions to support business use cases, including distributed development. 
• Lead and mentor analysts in technical expertise and agile practices.
  
  

Platform Services is the backbone of Alberta’s digital transformation. Your leadership will ensure systems are not only functional but intelligent, leveraging automation and innovation to deliver smarter, faster solutions.

While prior AI experience is not required, a strong interest in emerging technologies is essential. You’ll have opportunities to, explore AI-powered tools for workflow automation, process mapping, and communication, use AI to summarize stakeholder interviews, document decisions, and streamline operations, shape a platform that anticipates needs through predictive analytics and intelligent automation.

Ready to help us lead the digital future? Apply now!

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

Qualifications

Required:

• University graduation in Computer Sciences, Information Technology or a related discipline.
• Four (4) years of directly related experience in supporting a broad range of enterprise applications.
• Experience supporting ServiceNow Platform (System Administration and development).
  
  

Equivalencies: Equivalencies are considered:  

• A related two-year diploma in related discipline from a recognized post-secondary institution and six (6) years related experience; or
• A related one-year certificate from a recognized post-secondary institution and seven (7) years of related experience.
  
  

Assets:

• Certification in ServiceNow (CSA and CAD). 
• Strong understanding of Alberta Government goals, strategies, priorities, and initiatives, particularly related to IMT’s mandate. 
• ITIL Foundation certification. 
• Certification in SAFe or Scrum methodologies. 
• Knowledge of ministry mandates, business objectives, and operational plans. 
• Proven ability to lead large, complex initiatives and projects. 
• Excellent verbal and written communication skills, including consultation, facilitation, and presentation capabilities. 
• Knowledge of privacy and security legislation. 
• Ability to clearly convey complex concepts, issues, and resolution options to key decision-makers. 
• Demonstrated leadership in creating an engaging work environment that develops staff and builds capacity. 
• Advanced critical thinking, problem-solving, and decision-making skills. 
• Experience in leading/supervising and empowering diverse teams effectively.
• Strong willingness to learn and adopt emerging AI technologies, ensuring the ServiceNow Platform remains at the forefront of innovation.
  
  
  

(Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Term of Employment: Permanent full-time position.
Hours of Work: 36.25hrs/ week – Monday to Friday
Location: Greater Edmonton Area (Remote) 

This position is eligible for remote work within the Greater Edmonton Area. Candidates must reside in this area to qualify for remote work.

Final candidates will be required to undergo enhanced security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. 

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. 

 
Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs