Domain Access Management Analyst

Role Responsibilities

Be the backbone of secure access for thousands across government.

The GoA Domain Access Management Team is at the heart of delivering seamless, secure, and coordinated IT services across ministries. Working in close partnership with the Service Desk, Deskside Support, Operational and Network Field Operations teams, Client Services, and Service Delivery Managers, the team ensures a consistent and efficient experience for all government clients.

As a Domain Access Management Analyst, you will play a critical role in protecting the organization’s digital environment by ensuring the right people have the right access at the right time. Reporting to the Domain Access Team Lead, you will support secure, compliant, and efficient access to enterprise systems while continuously improving service delivery through automation and responsible use of AI-enabled tools.

Your work will directly impact how users access critical applications, files, and systems, whether through the GoA Domain or remote access, making you an essential part of enabling secure and uninterrupted government operations.

Responsibilities: 

Some of your responsibilities in this position will include:

• Processing GOA account creations, deletions, terminations, email account creations, deletions, user transfers, network folder/file permissions, remote access permissions, and various other related duties.
• Providing day-to-day operational activities to ensure that all services in Domain Access Management operates efficiently, reliably and in compliance with the user access controls for the supported applications within the Government of Alberta. 
• Providing domain user access in accordance to approved process and using Active Directory.
• Addressing incidents tickets and work with other service areas as needed to resolve the incident.
• Escalating incidents or problems to team lead as needed for guidance on resolution.
• Performing periodic checks to ensure that requests comply with the audit requirements.
• Participating in gathering evidence for audits.
• Developing and generating reports for access management.
• Actively monitoring data integrity.
• Creating/ Updating knowledge articles as needed.

• Contributing on activities for service improvements

To be successful in this position, you will demonstrate:

• Good analytical thinking, creativity, and problem-solving abilities. 
• The ability to work independently, applying good judgment and decision-making skills. 
• Excellent customer service and time management.
• Ability to work in a fast-paced environment requiring flexibility and team skills.
• Ability to stay current with changes in technology.
• Working knowledge of tools similar to Service Now, Security Explorer, Microsoft Management Console (MMC), Active Roles.

This role is ideal for professionals who are detail‑oriented, analytical, and motivated to modernize identity and access management (IAM) practices in a complex enterprise environment.

AI First Mindset:

An AI-first mindset is essential in this role to enhance the speed, accuracy, and security of access management processes. Familiarity with AI-enabled tools will support smarter decision-making, automation of routine tasks, and improved data integrity. A willingness to continuously learn and responsibly apply AI will be key to strengthening service delivery and safeguarding the organization’s digital environment.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking:  You will consider how work completed can impact a variety of other groups/projects inside and outside the Alberta Public Service. 
• Creative Problem Solving:  You will assess options and implications in new ways to achieve outcomes and solutions.
• Drive for Results:  You will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department. 
• Systems Thinking:  You will consider the whole system when developing, evaluating, and implementing process and technology change.
• Develop Networks:  Proactively building networks, connecting, and building trust in relationships with different stakeholders.

Qualifications

Required: 

• A related two-year diploma in Computer Technology or a related discipline like Information Management from a recognized post-secondary institution.
• Experience/understanding of Windows Active Directory Services and File Services. 

Equivalency: Equivalencies will be considered:

• A related one-year certificate from a recognized post-secondary institution and one year of related experience. 
• An industry-recognized certification from a credible source, may be used in place of the 1-year certificate.

Assets:

• Experience in Microsoft Azure (Entra ID), Exchange, Active Directory Services (ADS).
• Experience with scripting tools like PowerShell. 
• Experience working with Service Management tools similar to Service Now.
• Experience in service management frameworks, preferably ITIL.
• Knowledge of the fundamentals for Identity and Access Management.
• Exposure to AI-driven IAM tools

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Term of Employment: Permanent, Full-time position.

Hours of Work: 36.25 hrs./week - Monday to Friday.

Location: Greater Edmonton area (Remote)

This position is eligible for remote work from within Greater Edmonton area. You must reside in Greater Edmonton area, Alberta to work remotely for this position.

This position is required to attend occasional in-person meetings at the Edmonton office. 

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. 

Final candidate will be required to undergo security screening.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of
required competencies. 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.