Visitor Services Supervisor

Role Responsibilities

Are you looking for a rewarding and challenging career in Alberta Parks? If so, you might be the perfect candidate as the Visitor Services Supervisor (VSS)? It is a key role in delivering high-quality services to the public in the Grande Prairie and Peace River area. 
 
As a VSS you will work mainly in Provincial Parks and will also support Visitor Services and Experience programs in other parks in the Area and the Region. You will support a team of information officers in two provincial park locations and join a dedicated team that looks after visitor experience operations in these and several other park locations in Alberta. You will need to work strategically and operationally and make decisions ranging from simple to complex. If this sounds like the job for you, apply today and join our team.  
 
Highlights of roles and responsibilities will require the ability to:  
 

• Operate and deliver the Alberta Parks campground reservation/registration service in Area Parks. 
• Oversee retail operations, planning, purchase, inventory of the campground store and caretaking services, and liaise with Maintenance & Recreation and Resource staff for compliance. 
• Identify, market and promote the delivery of retail operations within Grande Prairie and Peace River Management Area 
• Provide leadership and supervision to seasonal staff to ensure efficient visitors booth service delivery and high-quality customer service. 
• Manage budget and revenues generated by the Visitor Services program, including developing projections, tracking expenditures, payment systems management, revenue reconciliation and reporting. 
• Make recommendations for improvements to Area business and information operations. 
• Provide administrative functions related to Visitor Services Program. 
   

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

In this role, you will need to apply the following competencies in your day-to-day activities: 
 

Systems Thinking - The VSS supports program and strategic planning related to business and information operations by reviewing and evaluating programs and services. Support the broader Visitor Services teams in a variety of park project and priorities. 

Agility – Use common sense and past experiences to approach ambiguous problems and make effective decisions. Ask questions, seek clarification, and assess how things will be different when change is introduced or anticipated. Adapt and flex to meet challenges appropriately. 

Drive for Results – Work independently to complete tasks and responsibilities. Proactively provide suggested actions and ask for guidance to determine the best course of action when lacking information or where there are multiple priorities.  

Build Collaborative Environments – Contribute positively by actively sharing information and listening and accepting others' points of view in an open, honest and non-defensive way. Show good judgement and discretion in sensitive situations.  

Develop Networks – Make an effort to have informal or casual contact with a range of colleagues, clients and stakeholders; Actively support the interests of colleagues, clients and stakeholders by making choices and setting priorities that incorporate their needs. 

Creative Problem Solving – Seek to improve activities and results by doing something that new and different in the organization; explore different methods in how we complete our work, with a goal to achieving more efficient and effective outcomes.
 

Qualifications

Education and experience: 
University graduation in a related field such as Business Administration, Parks and Protected Areas management, Recreation and Tourism; equivalencies will be considered 

Equivalency: Directly related education or experience considered on the basis of:  

• 1 year of education for 1 year of experience; or  
• 1 year of experience for 1 year of education 

Additional Requirements: 

• Valid Standard First-Aid & CPR level C + AED certificate 
• Valid Class 5 driver’s license or equivalent  
• Defensive Driving Certificate 
• Driver’s Abstract 

Additional Assets to be successful in this role include: 

• Strong interpersonal skills, and supervisory experience and skills with the ability to motivate, train and lead variety of staff in an intense and demanding work environment 
• Exceptional knowledge of and experience in computer use of a variety of computer software (including but not limited to Excel, PowerPoint, Word, Publisher) 
• Experience with retail Point-of-Sales (POS) cash/debit/credit transactions 

Knowledge of: 

•  Alberta Parks' mandate, structure and goals 
• tourism industry and marketing skills 
• accounting and financial administration 
• To be successful in this role, you will also need to demonstrate the ability to: 
• supervise, train and lead staff in various roles 
• handle staffing, operational and project issues 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.
 

Notes

Hours of work are based on 36.25 hours per week, Monday to Friday, but may be required to evenings or weekends, especially in peak seasons. 

Role requires travel between parks within the area (including but not limited to: Young’s Point, Williamson, Moonshine Lake, Saskatoon Island, Dunvegan, Queen Elizabeth Provincial Parks).  Work location is at the Grande Prairie Area office located in the Grande Prairie Provincial Building.  

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.
 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs.