Resolution Services Program Support

Role Responsibilities

Are you a dynamic individual with strong communication skills looking for a challenging and exciting opportunity? Is your attention to detail second to none? Would you like to make an impact as part of Alberta Justice? If this sounds like you, we want you to join our team!

As a Resolution Services Program Support, you will assist the daily operations of Resolution Services Programs, ensuring their effective function and delivery, while acting as a “frontline” representative of Alberta Justice. 

You will play a key role in the following:
 

• Answering general inquiries from internal and external stakeholders and clients in person, by telephone and through written correspondence regarding Resolution Services programs and related policies and procedures.
• Scheduling Resolution Services matters and program services in coordination with service users, staff, and external service providers, and in consideration of available infrastructure, and resources, including managing reschedules and cancellations.
• Completing administrative duties, including preparing and filing documents or correspondence on behalf of Resolution Services programs to facilitate court procedures and serve as a liaison with other program stakeholders.
• Recording and tracking case file information, including outcome data, in an organized and accessible manner to ensure that program information and statistics are easily accessed.

As the ideal candidate, you will bring:

• Well-developed interpersonal skills with an emphasis on relationship development and building for colleagues, court personnel, and leadership. 
• The ability to work collaboratively with others to get their ideas on issues and situations, to glean other’s perspectives and to build relationships with stakeholders and team members.
• The capacity to work well in a team environment by sharing information and assisting in the workload of others. 
• Excellent oral and written communication skills and a keen active listener.
• The ability to be agile in a fast-faced environment, prioritizing work tasks and utilizing strong organizational skills.
• The ability to use initiative to work independently and use sound judgement in handling day to day and emergency situations.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
 
The successful candidate will possess the following Alberta Public Service competencies:

• Systems Thinking - You are aware of the branch's priorities and goals, striving to create a culture of service excellence that positively impacts the branch's ability to meet those goals.
• Creative Problem Solving - You challenge the status quo and embrace a creative and innovative approach to find solutions that ensure the most effective and efficient delivery of service.
• Agility - You anticipate, assess, and readily adapt to changing priorities, while maintaining resilience in times of uncertainty and effectively working in a changing environment.
• Building Collaborative Environments - You lead and contribute to the conditions that promote information sharing, teamwork, and creative thinking to create outcomes that support the goals of the branch.
• Developing Networks - You communicate regularly with your staff and other team members and demonstrate a strong ability in fostering positive and effective relationships.
• Drive for Results - You have an ability to create an environment that inspires and motivates others to maintain focus on the achieving positive results for the branch.

Qualifications

Requirements: High school diploma and three (3) years of related experience in office administration, customer service in a professional setting, and/or in the legal field; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

Assets:
Preference will be given to candidates with the following:

• A legal background, including education and experience in the legal field.
• Working knowledge of Adobe and Customer Relationship Management (CRM) software.
• Working knowledge of family court processes and procedures related to family matters.
• Working knowledge of alternative dispute resolution processes.
• Frontline experience working with people who are vulnerable, in conflict, or dispute, demonstrating conflict resolution and de-escalation skills. 

All applicants must include a cover letter. Applications without a cover letter will not be considered. In your cover letter, please provide a brief overview (approximately 300-400 words) of how your experience aligns with the scope of this position. Cover letters will be assessed for grammar, spelling, and punctuation as part of the screening process.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Position Information:

• This is for one full-time, permanent position located at the Grande Prairie Courthouse. 
• The hours of work for this position are Monday to Friday, 8:15AM-4:30PM, 36.25 hours a week.

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as the hours of work averaging arrangement or the flexible hours arrangement.
• Leadership and mentorship programs.