Parks District Admin Support

Role Responsibilities

The Grande Prairie and Peace River Area is looking for a motivated, courteous, and hardworking individual with exceptional customer service skills to fill the Seasonal District Administrative Support position.

The District Admin Support (AS3) position has a combination of administrative and front-line customer service duties including providing support to the team responsible for the daily operation of park facilities including registration booths and camp stores. This position’s primary purpose is to provide support the Visitor Services Supervisor through revenue reconciliation and tracking in addition to various other administrative and public facing tasks.

As the District Admin Support, duties and responsibilities include assisting with and performing booth/store staff tasks in addition to some front-line administrative tasks such as:
•    Manage a POS system and till floats to ensure they have appropriate change at all times. 
•    Review and reconcile Grande Prairie and Peace River district camping, facility, and retail sales revenue and complete bank deposits on a weekly basis. 
•    Enter all camping revenue and envelopes into the AspiraOne system and designated spreadsheets. 
•    Provide revenue reconciliation troubleshooting support to seasonal booth/store staff. 
•    Assist the Supervisor with booth and store inventory to ensure proper supplies are available. 
•    Have an in-depth understanding of the reconciliation process and corresponding policies and procedures. 
•    Provide consistent professional information services to the general public via telephone, email, and in-person. 
•    Assist in the daily operation of the Saskatoon Island Campground Store as needed.

Please click on this link to view the job description for District Admin Support (AS3)

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Agility – You must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs.

Drive for Results – This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services and pay attention to detail, be proactive, and demonstrate good work ethics.

Develop Self and Others – You must be able to proactively learn about the needs of park visitors, reflect on public interactions to identify areas of improvement and create a shared learning environment to lead the delivery of top level customer service; have the willingness to cross-train for other areas or duties such as occasionally assisting the maintenance staff.

Build Collaborative Environments – You have the ability to promote collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue using excellent interpersonal and communication skills with a positive and inclusive attitude.

Systems Thinking – This position is one component of a larger work environment that includes other program areas. It is important to understand how the position contributes to achieving broader Alberta Forestry and Parks goals and outcomes.

Creative Problem Solving – Occasionally challenges arise, and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions and need to be able to use a wide range of communication, problem-solving skills to promptly and professionally address issues.

Qualifications

Education and Experience required:

District Admin Support (Admin Support 3):
•    High School Diploma and one year of related experience with supervisory or leadership experience and customer service experience.

Equivalency: 
•    Directly related experience or education considered on the basis of one year of experience for one year of education OR one year of education for one year of experience.

Assets
•    Strong customer service skills. 
•    Outgoing, friendly personality that enjoys working with the public in a team atmosphere.
•    Post-Secondary education. 
•    Ability to work both in a team and independently with little to no supervision. 
•    Independent problem solving and adaptability. 
•    Knowledge and skills of a variety of office and administrative functions including Microsoft Officer, Internet based computer operations, and basic accounting skills. 
•    Knowledge of local tourism, amenities, flora, and fauna.

Additional requirements to be successful in this role (The listed conditions are not required at time of application but must be provided/verified prior to start date):
•    Strong written and verbal communication skills with an ability to clearly communicate with the public.
•    Knowledge of Alberta Parks and direct experience with Shop.AlbertaParks.ca.
•    Available to work weekend, evening, and holiday shifts during the season.
•    Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher).
•    Customer service, retail, and cash handling experience, and/or administrative experience. 
•    Familiarity with campground operations, park regulations, campground etiquette, and surrounding park amenities.
•    Current Standard First Aid and CPR Level "C"/AED Certificate.
•    Valid Alberta Class 5 driver’s license or equivalent.
•    Valid Driver's Abstract.
•    Valid Defensive Driving certificate.
•    Criminal Record Check.
•    Valid Workplace Hazardous Materials Information System (WHMIS) certificate.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Parks Seasonal District Support may encounter emotionally challenging situations, participate in conflict resolution, interact with irritated or difficult visitors or provide support during emergencies events or incidents. Applicants should be prepared to manage these circumstances with composure, sound judgment, and effective communication skills. Support resources are available through our employee assistance programs.

Terms of Employment
•    Fulfill seasonal contract (anticipated May 2026 start and early September 2026 end).
•    This position is based on a 40-hr work week, dependent on operational needs. This position will be required to work evenings, weekends and holidays throughout the duration of the summer as required.
•    Access to reliable transportation to and from place of work is required.
•    Adherence to Alberta Parks Uniform Policy.
•    Those selected for an interview will need to supply three work related references including their most recent supervisor.
•    Training will be provided to the successful candidate. 
•    This position may require some outdoor work in a variety of weather conditions.
•    Shared rental staff housing may be available, dependent on Park location.

Any initial costs associated with obtaining required documents/checks as noted will be the responsibility of the candidate. However, some reimbursements may occur. Interview travel expenses will not be reimbursed. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Instructions for your Resume:
•    Include date ranges (month and year) associated with all education and work experience – we are unable to assess resumes without this information. 
•    Indicate whether your work experience was casual, part-time or full-time.
•    Example: Camp Counsellor: Jan 2016 – June 2019 (PT, 3 eight-hour shifts per week). 

Continued Notes

What We offer:
•    Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive 
•    Positive workplace culture and work-life balance.
•    Mentorship Programs.

Resources for applicants:
•    https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx
•    https://www.alberta.ca/alberta-public-service-hiring-process.aspx
•    https://alis.alberta.ca/look-for-work/