District Admin Support

Role Responsibilities

The Seasonal District Support (AS3) position has a combination of duties by assisting the team responsible for running daily operations of the park facilities such as the district office, registration booths, camp stores and concessions. This position's primary purpose is to provide a front-line contact for Alberta Parks by providing excellent customer service, and current and effective information delivery. In addition, this position also provides support to the Area Administrator thru revenue tracking and reconciliation along with various administrative tasks.

As the Seasonal District Support (AS3), primary duties include:
•    Manage a POS System, till floats to ensure that staff are able to provide appropriate change to visitors at all times
•    Review and reconcile camping and retail sales revenue, enter on spreadsheets and complete bank deposits on a weekly basis
•    Input self-registration envelopes and relevant data into spreadsheets and reconciliation forms
•    Assist Information Officers with cash out discrepancies
•    Assist Supervisor with booth and store inventory to ensure proper supplies are available
•    Assist supervisor with coordinating cover-offs for any staff absences
•    Maintain open communication with other program areas to ensure visitors’ needs are met
•    Ensure Information Officer (IO) team receive appropriate training for business operations, reservation system, and GOA processes
•    Assist supervisor with coordinating cover-offs for any staff absences

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

•    Agility – You must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs.

•    Drive for Results – This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services and pay attention to detail, be proactive, and demonstrate good work ethics.

•    Develop Self and Others – You must be able to proactively learn about the needs of park visitors, reflect on public interactions to identify areas of improvement and create a shared learning environment to lead the delivery of top level customer service; have the willingness to cross-train for other areas or duties such as occasionally assisting the maintenance staff.

•    Build Collaborative Environments – You have the ability to promote collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue using excellent interpersonal and communication skills with a positive and inclusive attitude.

•    Systems Thinking – This position is one component of a larger work environment that includes other program areas. It is important to understand how the position contributes to achieving broader Alberta Forestry and Parks goals and outcomes.

•    Creative Problem Solving –  Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions and need to be able to use a wide range of communication, problem-solving skills to promptly and professionally address issues.

Qualifications

Education and Experience:

Administrative Support 3
•    High School Diploma with at least 1 year of related supervisory or leadership experience and customer service experience

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Additional requirements to be successful in this role:
•    English language proficiency
•    Knowledge of Alberta Parks and direct experience with Reserve.AlbertaParks.ca
•    Available to work weekend and evening shifts occasionally during the season
•    Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher) 
•    Familiarity with campground operations, park regulations, campground etiquette and surrounding park amenities

Assets:
•    Independent problem- solving and adaptability
•    Ability to work both independently and in a team setting
•    Well-developed interpersonal and communication skills
•    A passion for engaging customers and providing professional, informative, and diplomatic service to a variety of people
•    Outgoing, friendly personality that enjoys working with public in a team atmosphere
•    Knowledge of local tourism, amenities, local flora and fauna

Prior to employment, successful candidates will require proof of: 
•    Valid Criminal Record Check 
•    Valid Class 5 Driver’s License or equivalent 
•    Valid Driver’s Abstract
•    Valid First Aid/CPR-C Certificate 

Notes

Terms of Employment
•    These is a seasonal wage opportunity starting the beginning of April/May and end in early September 2024.
•    The Seasonal District Support Admin may need to work occasional weekends, evenings and holidays during the peak summer season.
 
Notes
•    Those selected for an interview will need to supply three work related references.
•    The Seasonal District Support positions will be primarily based out of the Grand Prairie  provincial building.
•    Training will be provided to successful candidates.
•    Shared rental accommodations may be available

In your resume please indicate the month, year and date ranges of your education and experience, and if the experience was contract, part time, or full time.