Assessment Services Supervisor

Role Responsibilities

Are you a passionate expert in human services? Do you excel in leadership and relationship-building, and are eager to enhance your project management skills? If so, we have an exciting opportunity for you to join our dynamic team!

Reporting to the Manager, Assessment Services, you will provide leadership, supervision, guidance, professional development, and direct support to Family Court Counsellors, Caseflow Coordinators, and Program Support staff across the Northern Region of Alberta. This role involves both remote and in-person responsibilities, so frequent travel is required.

As a subject matter expert, you will lead service delivery for Albertans utilizing Alberta Courts. You will offer staff regular opportunities to reflect on their work, provide coaching and mentoring, and ensure compliance with current legislation, departmental policies, and office procedures. Your efforts will help ensure the department operates efficiently and effectively, with a strong focus on customer service. 
  
Key Responsibilities:

• Leadership and Supervision - Provide direction and/or consultation on issues arising from service delivery concerns; work with Managers to resolve concerns. Supervise staff and monitor work to establish high performance standards to ensure adherence to Ministerial, Divisional and Operational policies and procedures.
• Team Building and Staff Development - Develop, encourage and maintain communication networks within the team – fostering individual growth and development of all team members.
• Service Delivery - Liaise with and educate internal and external stakeholders regarding services provided. Provide support to ensure the continuous delivery of front-line programs and services during periods of high demand, limited resources, or emergent situations. Promote and facilitate a collaborative approach to service delivery with other departments. Assist staff by ensuring impartial, plain language, accurate, timely and detailed legal information regarding family justice processes and services is available.
• Administration - Develop, maintain, and interpret data collection and statistical information that is user friendly, accurate and relevant in collaboration with the Manager(s).

As the ideal candidate, you will bring:

• Strong understanding of adverse childhood experiences and the impact of separation on children.
• Demonstrated skills in conflict resolution, negotiation, problem-solving, and decision-making.
• Proficiency in de-escalation techniques and safety planning with staff and clients.
• Awareness of the origins and effects of work-related stress, with the ability to apply coping and management skills to promote wellness.
• Demonstrated empathy, respect for confidentiality, and adherence to ethical standards.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

The successful candidate will possess the following competencies:

• SYSTEMS THINKING – You understand the broad mission, vision, and goals of the department and of our stakeholders, and create innovative solutions, develop programs, policies and procedures that will meet the individual client's needs and circumstance.
• CREATIVE PROBLEM SOLVING – You take the vision and goals of the initiative and break these into tangible problems to solve. You identify collaborative approaches to solving the problems, initiatives and creating the solutions that meet the program goals.
• BUILD COLLABORATIVE ENVIRONMENTS – You engage every level of staff to promote ideas and communication regarding new programs and initiatives. You work together with staff and stakeholders to identify and resolve complex issues impacting service delivery across the ministry.
• DRIVE FOR RESULTS – You develop, implement, and evaluate a consistent service delivery model for the Assessment Services programs, working to eliminate barriers that prevent clients from accessing these services.
• AGILITY – You adapt to the complex needs of a large, socio-economically and ethnically diverse community. You are effective at change management and model adaptability, versatility, and resilience within their team.

Qualifications

Required: A Bachelor of Social Work and two (2) years of related experience. A combination of the following will be considered:

• Supervisory work experience ((including acting roles or examples where you led a team – please ensure these are clearly outlined in your resume).
• Experience in human services, including areas such as family violence, crisis intervention, family dynamics, mental health, addictions, systems theory, and conflict resolution.

The following equivalencies will be considered:

• Master of Social Work and 1 year related experience, OR
• Related University Degree (e.g., Dispute Resolution, Social Sciences (e.g. Sociology, Psychology, Criminology), Law, etc.) and 4 years related experience, OR
• Related Diploma and 5 years related experience, OR
• Related Certificate and 6 years related experience.

All applicants are required to submit a cover letter (approximately 300 – 400 words). In your letter, please describe how your qualifications, experience, and skills would be suitable for this position. It will be used as a screening tool to assess writing and proofreading abilities. Applications without a cover letter will not be considered.

As per the Health Professions Act, successful applicants must be registered with the Alberta College of Social Workers (ACSW) if:

1. They have a degree in social work from any university in North America that is accredited by the Canadian Association for Social Work Education (CASWE) or the Council on Social Work Education (CSWE), OR
2. They have graduated from an approved social work diploma program in Alberta, OR
3. They have, within the last five years, been a registered, certified, or licensed social worker in another province or with a member of the Association of Social Work Boards. 

Please be prepared to provide your registration details if/when they are requested. For more information, please visit: http://www.acsw.ab.ca/.

Assets:
Preference will be given to candidates with:

• Experience working with vulnerable sectors and populations.
• Work experience in family violence dynamics.
• Demonstrated skills in interview and assessment techniques, including safety screening.
• Work experience monitoring statistics, analyzing data, and generating reports to enhance service quality.
• Work experience using Customer Relationship Management (CRM) systems.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Position Information:

• One full-time, permanent position is available. The work location may be in Grande Prairie, Red Deer, Edmonton, or another location within the Northern Region of Alberta, depending on the successful candidate’s place of residence.
• Frequent travel throughout the Northern Region of Alberta is required and expected each month. A valid driver’s license and access to a reliable mode of transportation are essential.

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.