Information Officer

Job Information

Job Title: Information Officer 

Job Requisition ID: 38459

Ministry: Forestry, Parks and Tourism

Location: Fort McMurray District

Full or Part-Time: Full Time 

Hours of Work: 40 hours per week

Regular/Temporary: Temporary

Scope: Seasonal Wage Opportunity

Closing Date: Open until suitable Candidate found

Classification: Administrative Support 2

About Us

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx.

We support Albertans in being proud stewards of air, land, water, and biodiversity by leading the work required for the desired environmental outcomes and sustainable development of natural resources.

Fort McMurray District is a part of the North Region. One of the larger communities of the area is Fort McMurray and Anzac, Alberta. This district includes: Gregoire Lake Provincial Park, Hangingstone Provincial Recreation Area, Crow Lake Provincial Recreation Area and Maqua Lake Provincial Recreation Area.

The Fort McMurray district is looking for motivated, courteous and hardworking individuals with exceptional customer service skills to fill Information Officer positions for Gregoire Lake Provincial Park.

For more information about the Ministry of Forestry, Parks and Tourism, please visit our website at: https://www.alberta.ca/forestry-parks-and-tourism.aspx.

Role

Information Officers are the first point of contact for visitors to Provincial Park campgrounds. Their role in the permit booth is to register campers and create a positive experience for visitors by providing useful and timely information around park activities, rules and regulations, and nearby amenities. 

Administrative Duties:

• Learn and adhere to all pertinent policies, procedures and protocols including campground rules and regulations and GOA directives. 
• Respond to in-person and telephone requests for information on area amenities and recreational activities within the Park.
• Advise public of various rules, policies and regulations that apply within a Provincial Park
• Stay up-to-date on relevant activities, opportunities, and conditions (trails, water, fishing, etc.) to provide to the public.
• Learn emergency protocols to provide support to visitors and staff in an emergency situation

Booth Operations:

• Proficiency with Reserve Alberta Parks (RAP) software and functions to register campers, update visitor information, and process payments or refunds using the system.
• Proficiency with ASPIRA software and functions to operate cash register and point of sale machine.
• Daily opening and closing tasks, ensuring booth locations are kept clean, organized, secure, and safe at all times.
• Retail sales of product and services which include: firewood, concession items, ice and ice cream (where applicable)
• Complete daily cash-outs 
• Troubleshoot issues on-site as needed 
• Verify inventory and retail stocking
• May include others duties as assigned per supervisor

Customer Service & Communication:

• Provide exceptional customer service as the first point of contact for day users and overnight campers
• Receive and appropriately deal with public comments and complaints
• Work closely with your fellow Information Officers to ensure shared duties/tasks are completed
• Assisting and working closely with other parks program streams as required 
• Maintain open communication with other program streams to ensure visitors’ needs are met
• Gain familiarity with the natural history of the area to answer inquiries from visitors
• Ensure booth hours of operation are communicated to visitors and the booth is open during scheduled hours

Qualifications

Requirements:

• High School Diploma

Additional Requirements: 

• A Valid Class 5 Driver’s License or equivalent
• Availability to work evenings, weekends and holidays

The successful candidates will be asked to provide a Criminal Record Check

Assets:

• Valid First Aid / CPR-C certificate
• Valid Driver’s Abstract
• Defensive Driving Certificate
• Strong customer service skills
• Experience with point of sales machines and cash handling.
• Knowledge of Alberta Parks and direct experience with Reserve.Alberta.Parks.ca 
• Familiarity with campground operations, park regulations, campground etiquette and surrounding Park amenities.
• English language proficiency 
• Ability to work both independently and in a team setting.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. 

This link will assist you with understanding competencies: https://www.alberta.ca/assets/documents/psc-alberta-public-service-competency-model.pdf

Agility – Ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.

Build Collaborative Environments – Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.

Creative Problem Solving – Ability to assess options and implications in new ways to achieve outcomes and solutions.

Drive for Results – Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.

Systems Thinking – The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems Thinking allows us to keep broader impacts and connections in mind.

Salary

$19.64 – $23.90 per hour 

Shift Differential Premiums are available at the following rates:

• $3.25/hour weekend premium 
• $2.75/hour evening premium

Wage employees receive 11.2% in addition to regular wage earnings in lieu of   benefits and vacation leave.

• 5.2 percent of regular wage earnings instead of paid holidays
• 6 percent of regular wage earnings instead of annual vacation pay

Wage employees may be entitled to the Fort McMurray Allowance for $478.18 bi-weekly.

Notes

This posting will be used to fill up to 3 Information Officer Positions.

• 2 seasonal wage opportunities starting at the beginning of May and going until September long weekend.
• 1 seasonal wage opportunity starting at the beginning of July and going until September long weekend.
• Hours of work will consist of 40 hour work weeks with 8 hour shifts. This position will be required to work on evenings, weekends and holidays throughout the duration of the summer.
• Accommodations may be available within the park.
• Final candidates will be required to undergo a security screening and provide a current criminal record check.
• Training will be provided to successful candidates.

How To Apply

Click on the “Apply Now” button.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/navigating-online-jobs-application.aspx to learn more about creating a candidate profile and other tips for the Government of Alberta’s online application system. 

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system, click here to access the main log in page where you are able to ‘Create an account’, reset your password (‘Forgot your password’) or ‘Sign In’ should you already have an account. 

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant. 

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at https://www.alberta.ca/alberta-public-service-jobs.aspx.

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.  

Resources for applicants:

• https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx 
• https://www.alberta.ca/alberta-public-service-hiring-process.aspx
• https://alis.alberta.ca/look-for-work/

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) https://www.alberta.ca/iqas-overview.aspx. Applicants are encouraged to include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Dianna Sidon at Dianna.Sidon@gov.ab.ca.

If this competition is closed as per the closing date noted above, please continue to check http://www.jobs.alberta.ca for a listing of current career opportunities with the Government of Alberta.