Visitor Services Associate

Role Responsibilities

The Visitor Services Associate (VSA) plays a key role in welcoming guests to Head‑Smashed‑In Buffalo Jump, a UNESCO World Heritage Site and a place of profound cultural significance to the Blackfoot people and Plains First Nations. VSAs help visitors feel oriented, informed, and supported throughout their visit, contributing to a positive and memorable experience.

Duties include greeting visitors, processing admissions and memberships, answering questions in person and by phone, giving short orientations, and completing retail sales in the gift shop. The role also involves restocking merchandise, helping manage visitor flow, supporting special events, and maintaining clean, well-organized public spaces. VSAs follow established cash-handling and sales procedures and are expected to uphold strong standards of hospitality, cultural awareness, and customer service. Knowledge of Blackfoot, or other Indigenous and international languages, is considered an asset.

In this role, you will demonstrate systems thinking by understanding how each guest interaction contributes to the overall visitor experience and supports the operations of a World Heritage Site.

Your agility will help you adjust to changing priorities, fluctuating visitor volumes, shifting schedules, and guest needs in a fast-paced environment.

Your ability to build collaborative environments is essential, as you will work closely with teammates, supervisors, and other programs across the site to ensure smooth, respectful, and efficient service delivery.

Your creative problem solving will support you in addressing visitor concerns, adapting to unexpected situations, and offering thoughtful, practical solutions that enhance the overall guest experience.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Agility – Ability to adapt to changing visitor needs, shifting priorities, and fast paced front line operations while maintaining professionalism and service quality.

Creative Problem Solving – Strong ability to assess visitor issues, identify practical solutions quickly, and use sound judgment when responding to unexpected situations.

Build Collaborative Environments – Proven ability to work cooperatively with teammates, supervisors, and other site programs to support smooth daily operations and a positive visitor experience.

Develop Networks – Ability to build respectful working relationships with colleagues across all teams, and with partners to ensure consistent communication and service delivery.

Systems Thinking – Recognizes how front line interactions, admissions processes, retail operations, and orientation activities impact the overall visitor experience and the broader goals of the site.

Qualifications

A High School Diploma, or a GED/CAEC credential, is required for this position.  

Post-secondary education in a related discipline is considered an asset.

Equivalency: One year of related work experience equals one year of post-secondary education.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

The temporary wage position(s) are for the summer season, with anticipated start date of April 27, 2026, and continuing until September 2026 with the possibility of extension through the fall and winter.

The hours of work are 7.25 hours per day, 36.25 hours per week. These positions require availability for weekdays, weekends, evenings and holidays.

A cover letter is required with your application. In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

The final candidates for this position will be asked to undergo references check and need to provide a suitable security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.