Senior Resolution Specialist/ Resolution Specialist

Role Responsibilities

Do you excel at resolving conflict, building trust and navigating sensitive issues with empathy and professionalism?

As the Senior Resolution Specialist for the Police Review Commission (PRC), you will take a lead role in managing complex complaints and facilitating ADR processes such as mediation, healing circles, and facilitated discussions. You will mentor junior resolution staff, and provide guidance on case strategies, and help ensure consistent, high-quality approaches across the resolution team.

Key areas that will make you successful in this role:

•    Complaint Assessment – Review complex files, determine jurisdiction, analyze patterns, and recommend resolution strategies.
•    Resolution Leadership – Facilitate ADR processes such as mediation and healing circles, leading the most sensitive or high-risk cases.
•    Mentorship & Training – Guide junior staff, provide training in ADR practices, and promote consistency across the resolution team.
•    Service Excellence – Apply advanced trauma-informed and culturally sensitive practices to address conflict and support fair outcomes.
•    Collaboration – Partner with investigators, legal counsel, and case coordinators to resolve files efficiently and transparently.
•    Reporting & Recommendations – Prepare resolution reports and recommend next steps to decision-making committees or management.

In this role, you will be instrumental in advancing PRC’s mandate to deliver accessible, responsive, and restorative complaint resolution. Your work will help shape a new philosophy in police oversight and contribute to meaningful change across Alberta’s policing landscape.

Please click on this link to view the job description for Senior Resolution Specialist.

Roles Responsibilities Cont.

As the Resolution Specialist for the Police Review Commission (PRC), you will manage your own caseload of complaints, applying ADR methods and trauma-informed approaches to help resolve files early in the process. You will gather and analyze information, engage with complainants and subject officers, and document outcomes that support fairness and accountability.

Key areas that will make you successful in this role:

•    Complaint Assessment – Receive and review complaints, gather information, confirm jurisdiction, and draft recommendations for senior review.
•    Resolution Services – Support ADR processes by guiding parties through dialogue, documenting agreements, and escalating complex issues.
•    Service Excellence – Apply trauma-informed and culturally sensitive approaches to reduce conflict and support early resolution.
•    Collaboration – Work closely with case coordinators, investigators, and senior specialists to advance files and contribute to recommendations.
•    Operational Support – Draft correspondence, maintain accurate records, and prepare case summaries to support transparency and accountability.
•    Learning & Development – Build independence over time while gaining subject matter expertise through mentorship and professional development.

This role is ideal for individuals seeking to apply their conflict resolution and communication skills in a dynamic environment that values integrity, professionalism and service to Albertans.

Please click on this link to view the job description for Resolution Specialist. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

To excel in these roles, the successful candidate will demonstrate the following competencies:

Senior Resolution Specialist 

•    Systems Thinking: Integrates broad perspectives, considers long-term impacts, and applies legislative and policy context to complex complaint resolution.
•    Creative Problem Solving: Develops tailored ADR strategies, mentors staff in problem-solving approaches and generates innovative solutions for high-risk or sensitive files.
•    Agility: Adjusts strategies in rapidly changing environments, manages competing priorities, and remains composed under significant pressure.
•    Drive for Results: Leads resolution processes to meet legislated timelines and advance the PRC’s mandate of transparency, fairness, and accountability.
•    Develop Self and Others: Provides coaching, mentorship, and knowledge-sharing to build ADR capacity within the resolution team.

Resolution Specialist

•    Systems Thinking: Understands PRC’s mandate, policies, and resolution processes, applying them to day-to-day case handling.
•    Creative Problem Solving: Collects and analyzes information, explores different approaches, and provides input into tailored resolution strategies.
•    Agility: Manages shifting caseloads, adapts to direction from senior staff, and applies flexibility in evolving situations.
•    Drive for Results: Takes accountability for assigned files, meets service standards, and supports timely case progression.
•    Develop Self and Others: Engages in professional development and seeks guidance from senior staff to build independence and expertise.

Qualifications

Minimum Requirements:

Senior Resolution Specialist (PS4MA):

Undergraduate degree in a related field (Criminology, Law and Society, Police Studies, Sociology, etc.), supplemented by four (4) years related experience.

Directly related education or experience will be considered on the basis of: 

•    1 year of education for 1 year of experience; or
•    1 year of experience for 1 year of education

Resolution Specialist (PS3MA):

Undergraduate degree in a related field (Criminology, Law and Society, Police Studies, Sociology, etc.), plus a minimum of two (2) years of related experience

Directly related education or experience will be considered on the basis of: 

•    1 year of education for 1 year of experience; or
•    1 year of experience for 1 year of education

The following will be considered assets for both roles:

•    Experience with conflict resolution strategies and trauma-informed approaches to ensure a fair and supportive complaint resolution process.  
•    Experience facilitating alternative and traditional dispute resolution approaches. 
•    Previous experience working with law enforcement agencies.
•    Understanding of the Police Act and regulations, policing policies and procedures, and related provincial and federal legislation, along with a demonstrated understanding of police duties and responsibilities.
•    Experience working with Indigenous and diverse communities.  
•    Experience interpreting and applying policies and procedures within a resolution framework, ensuring compliance with established guidelines.

Technical Competencies:

•    Foundational experience in alternative dispute resolution methods. 
•    Some experience navigating emotionally charged situations to guide parties toward voluntary resolutions. 
•    Demonstrated ability to support and communicate effectively with individuals experiencing mental illness, cognitive or physical impairments, and those in personal crisis. 
•     Strong written communication skills to write experience writing comprehensive reports, coordinate investigative briefings with the ability to tailor content to different audiences.  
•    Ability to work under pressure and manage competing priorities in a fast-paced environment while maintaining high attention to detail.

Other Requirements:
 
•    Must be able to pass and maintain a fingerprint-based criminal records check, police information check, and other clearances required to access police databases.
•    Class 5 driver’s license and clear driver’s abstract; travel within Alberta required.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

•    There are multiple permanent, full-time positions available for both positions.
•    Location: Edmonton or Calgary
•    Hours of Work: 36.25 hours per week 
•    Monday to Friday (8:15 am to 4:30 pm)

Other Application Information:

A cover letter is required with your application.

•    Please indicate employment duration for all roles listed on your resume e.g. Jan 2022 to Dec 2023
•    Final candidates may be required to undergo an assessment.
•    This position may require final candidates to undergo a security clearance.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

What the GoA has to offer to prospective employee:

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
•    Positive workplace culture and work-life balance.
•    Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
•    Leadership and mentorship programs.