Operational Support: Overpayments

Role Responsibilities

Reporting to the Program Integrity Manager, this role primarily focuses on overpayments for the Benefit Programs, administered under the Ministry of Assisted Living and Social Services (ALSS).

This role works on multiple internal and external databases to gather information on client circumstances and follows government policy to recover losses.

The role will operate within a team but have autonomy to act independently.
Due to the nature of the work, interactions with program clients can be challenging and at times adversarial, therefore well-developed skills in communication, problem solving, and professional conduct are very important for success in the role. 

The primary responsibilities of the position are: 

1. Review and action overpayments for the benefit program administered under 
    the ALSS.
2. Work with investigators to determine financial losses associated to files where
    evidence supports fraud allegations however criminal and/or regulatory charges
    are not pursued.
3. Review and action repayments.
4. Enter debts into the Recoveries System.
 

Please click on this link JR77220 Operational Support Overpayments JD to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

As the Operational Support:overpayments, in addition to your education and experience, you will demonstrate well-honed competencies in the following areas:

Agility – Works in a changing environment and takes opportunities to improve processes, while being optimistic, calm and composed in stressful situations.

Build Collaborative Environments – Facilitates open communication, respectful conflict resolution and genuinely values and learns from others.

Systems Thinking – Observes and understands larger impacts of the role. Anticipates change in own area based on activities in other areas and asks questions to understand broader goals.

Creative Problem Solving – Focuses on continuous improvement and increasing breadth of insight; Looks for new ways to improve results and activities.

Qualifications

University graduation in a field related, no experience required.

Equivalency: 
Directly related education or experience considered on the basis of: 
    1 year of education for 1 year of experience.
    1 year of experience for 1 year of education.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Assets:
•    Decision making ability based on sound judgement and fairness.
•    Excellent organizational skills to balance multiple tasks and prioritize.  
•    Good writing and summarizing skills, including accurate spelling, grammar and punctuation.  
•    Effective case management and time management skills are essential to the position.  
•    Proficient knowledge and experience with Microsoft Office products, Information technology systems/programs, and records management.

Notes

•    Hours of work:  Monday – Friday, 8:15 am -4:30 pm (36.25 hours/week)

•    This competition will be used to fill multiple temporary positions.

•    Location: Edmonton or Calgary. Alternative locations may be considered subject to the availability of Government of Alberta workspace.

•    A cover letter outlining your experience in relation to the specified qualifications for this role is required.

•    Final candidates will be required to undergo a security screening. A Criminal Record Check will only need to be provided upon request.  Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate.  Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
 
•    Candidates must be eligible to work in Canada.

Links and information on what the GoA have to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
•    Positive workplace culture and work-life balance.
•    Leadership and mentorship programs.