Information Agent

Role Responsibilities

Are you passionate about helping people navigate complex situations with confidence and clarity? Join the Alberta Human Rights Commission as an Information Agent and play a frontline role in advancing human rights, fostering equality, and helping Albertans understand their rights and responsibilities.

As the first point of contact for the Alberta Human Rights Commission, you will help Albertans understand their rights and responsibilities under the Alberta Human Rights Act. Through providing clear, impartial information, you will help prevent and resolve human rights concerns, assess whether issues fall within the Commission's jurisdiction, and connect individuals with appropriate resources and supports. By empowering people to make informed decisions and navigate complex situations, you will play an important role in advancing human rights and supporting the fair and effective administration of Alberta's human rights system.

Your key responsibilities include:

• Providing accurate, impartial, and confidential information on human rights issues, rights, and obligations under the Alberta Human Rights Act.
• Assessing inquiries and applying human rights principles to determine jurisdiction, explain options, and connect individuals with appropriate resources.
• Communicating complex legal concepts and complaint processes in a clear, accessible, and client-focused manner.
• Referring individuals to appropriate programs, services, organizations, or government resources when additional support is needed.
• Supporting complaints management processes through preparing correspondence, coordinating information, and assisting with administrative activities.
• Maintaining accurate records and documentation to support consistent, efficient service delivery and complaint processing.

What you'll bring to the role:

• Strong communication skills for translating complex information into clear, understandable guidance that empowers diverse audiences.
• Sound judgment and critical thinking for assessing unique situations, identifying key issues, and determining appropriate next steps.
• Empathy and interpersonal effectiveness for supporting individuals who may be facing sensitive, stressful, or challenging circumstances.
• Adaptability and resilience for remaining composed and effective while managing changing priorities, evolving legislation, and high inquiry volumes.
• Relationship-building skills for fostering positive interactions with the public and collaborating effectively with internal partners.
• A results-oriented mindset for balancing quality, accuracy, and responsiveness in a fast-paced service environment.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies.

• Systems Thinking – Considering the broader impact of decisions and applying sound judgment to complex situations.
• Agility – Adapting to changing priorities while remaining calm, flexible, and client-focused.
• Drive for Results – Managing competing demands effectively while delivering accurate, timely, and high-quality service.
• Develop Networks – Building trusting relationships and communicating effectively with diverse stakeholders.

Qualifications

Requirements: 

• High School Diploma
• 3 years related experience working in a client service, legal, regulatory, investigative or complaint resolution environment

Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

Preference will be given to candidates with the following:

• Experience working with diverse clients, including individuals experience barriers, conflict or distress.
• Experience using electronic case management or records systems.
• Knowledge of human rights legislation, administrative fairness, complaint processes or legislation interpretation.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Please Note:

• There are 3 temporary positions (up to 12 months) with the standard weekly work hours of 36.25, Monday to Friday.
• These positions can be located in Edmonton or Calgary.
• Final candidates will be required to undergo a criminal records check (CRC).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service
• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.