Witness and Public Assistance Coordinator

Role Responsibilities

Make a difference for people when it matters most. As a Public Assistance Coordinator, you will be a trusted point of contact for victims, witnesses and members of the public navigating Alberta’s criminal justice system. This is an exciting opportunity for someone who communicates with empathy, stays calm under pressure and thrives in a fast-paced environment where every interaction matters.

Working with the Edmonton Crown Prosecutions Office, you will help victims and witnesses understand and navigate court processes while supporting Crown prosecutors and justice partners. You will balance multiple priorities, respond to sensitive and sometimes challenging situations, capture important information in real time, and ensure people receive accurate, timely and compassionate service.

In this position you will:

• Provide information and services to assist victims, witnesses, and the general public to participate in and to understand the criminal justice system.
• Respond to inquiries and provide clear information about court processes and case-related matters.
• Document critical information from conversations and ensure appropriate follow-up.
• Work collaboratively with Crown prosecutors, Court Services, police agencies and other justice partners to support effective case management.
• Initiate and develop templates to track ongoing and completed involvement with victims/witnesses and the general public.
• Maintain accurate and confidential case and witness information.

What you'll bring to the role:

• Empathetic communication: You listen with compassion and communicate sensitively with people who may be experiencing stressful or difficult circumstances.
• Public-facing experience: You are comfortable providing professional service to people from diverse backgrounds, including in challenging or sensitive situations.
• Composure under pressure: You remain calm, professional and solutions-focused when situations are emotional, urgent or unpredictable.
• Multitasking and organization: You effectively balance competing priorities, interruptions and changing demands while maintaining accuracy and attention to detail.
• Active listening: You quickly identify important information and can take clear, accurate notes while engaging in a conversation.
• Sound judgment: You assess situations appropriately, recognize when additional guidance is needed and know when an issue should be escalated.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Agility: You remain calm and professional in a fast-paced environment, adapting quickly when priorities, court schedules or client needs change. You manage multiple demands and interruptions while maintaining accuracy, organization and compassionate service.
• Develop Networks: You build respectful and trusting relationships with victims, witnesses, members of the public, Crown prosecutors and justice-system partners. You communicate with empathy, listen carefully and adapt your approach to support people with diverse needs and experiences.
• Creative Problem Solving: You use sound judgment to assess situations, identify important information and determine appropriate next steps, particularly when circumstances are sensitive or time sensitive. You listen actively, capture accurate notes in real time and find practical solutions while knowing when an issue requires consultation or escalation.

Qualifications

Requirements:

• High school diploma
• Two years of related legal administration experience.

Preference will be given to those with a Legal Assistant Certificate or diploma.

Assets include knowledge of the following:

• Knowledge of the Criminal Justice System
• Knowledge of the Criminal Code and related legislation
• Knowledge of victim legislation including Victim of Crime Act (Alberta) and the Canadian Victim Bill of Rights
• Knowledge of the Freedom of Information and Protection of Privacy Act
• Knowledge of the Additional Fees and Expenses for Witnesses practice protocol

Experience using the following systems would also be an asset:

• Proficient in Microsoft Office Suite, including Outlook and Schedule Management,
• JOIN
• PRISM
• Criminal E-File

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Please Note:

• There is one full-time permanent position available. Additional permanent or temporary positions may be filled from this posting.
• Final candidates will be required to undergo a criminal records check (CRC).
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP) .
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.